{"id":3172804,"url":"https://alion.io/job/constellation-automotive-technical-service-manager","title":"Technical Service Manager","company":{"id":4374790,"name":"Constellation Automotive","domain":"constellationautomotive.com","url":"https://alion.io/company/constellationautomotive","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Management","role_family":"Management","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Coimbra, Portugal"],"countries":["PT"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":31000,"max_usd":70000,"period":"year","method":"role_country_seniority_unknown","sample_n":23},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"Jira","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-10-23T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-10-23T00:00:00Z","board_verified":false,"closed_at":null,"days_open":4,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":4},"description":"Sobre a vaga\nWe are looking for a Technical Service Manager to own FleetPace’s technical service operations, ensuring customer issues are managed effectively from first-line support through to Engineering. The role ensures customers receive a consistent, high-quality technical service while helping scale FleetPace’s operational capabilities.\n\nO que vais fazer\n\nOwn the end-to-end L2 and L3 support processes\nDrive resolution of the existing technical backlog\nPrioritise work based on customer impact and business priorities\nCoordinate technical escalations across Engineering and Product\nEnsure ownership and accountability for customer issues until resolution\nDefine and continuously improve the transition from L1 to L2 and L3\nEstablish clear ownership, SLAs and escalation paths\nIdentify recurring issues and implement preventative improvements\nReduce support effort through automation and process optimisation\nAct as the technical escalation point for strategic customers\nCoordinate cross-functional response during critical incidents\nProvide customers with regular updates on complex technical issues\nEnsure post-incident reviews and follow-up actions are completed\nWork closely with Engineering to prioritise technical work\nPartner with Product to ensure recurring customer issues influence roadmap decisions\nSupport Customer Success with complex technical discussions\nImprove communication between Support, Product and Engineering\nMonitor backlog health and ageing\nTrack SLA performance\nReport service metrics to leadership\nDrive continuous improvement initiatives\n\nO que é pedido\n\nBachelor’s degree in Computer Science, Information Technology, Software Engineering, Information Systems or a related technical discipline\n5+ years’ experience in Technical Support, Technical Service Management, Service Delivery, Technical Account Management or a similar customer-facing technical role\nExperience managing L2/L3 support processes and technical escalations\nExperience working closely with Product and Engineering teams\nExperience defining or improving support processes, SLAs and operational governance\nExperience supporting enterprise SaaS or configurable software platforms\nExperience working directly with enterprise customers\nStrong understanding of technical support and incident management processes\nExperience with ticketing and service management platforms (e.g. Jira Service Management, Zendesk, ServiceNow)\nGood understanding of APIs, integrations and software architecture\nAbility to troubleshoot complex functional and technical issues\nStrong stakeholder management and communication skills\nCustomer-focused with a strong sense of ownership\nAbility to coordinate multiple teams without direct authority\nFluent English\n\nO que é oferecido\n\nHybrid working, home & Tech Hub Coimbra (monthly visits)\nMonday - Friday, 40 hours\nPermanent\n\nResumo organizado por IA a partir do anúncio original. Confirma os detalhes no site da empresa.","description_format":"text","description_chars":2946,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Hybrid work"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-23T18:46:35Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.898,"p_room":1,"age_days":4,"expected_fill_days":23,"reasons":["seen:4","velocity","win:early"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/constellation-automotive-technical-service-manager","json_url":"https://alion.io/job/constellation-automotive-technical-service-manager.json","meta":{"generated_at":"2026-10-27T19:53:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10722,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4374790},"rest":"https://alion.io/mcp/rest/get_company?id=4374790"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fconstellation-automotive-technical-service-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fconstellation-automotive-technical-service-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fconstellation-automotive-technical-service-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/constellation-automotive-technical-service-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fconstellation-automotive-technical-service-manager"}]}