{"id":2484726,"url":"https://alion.io/job/constellation-west-it-helpdesk-specialist","title":"IT HELPDESK SPECIALIST","company":{"id":4377103,"name":"Constellation West","domain":"constellationwest.com","url":"https://alion.io/company/constellation-west","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":{"grade":"C","score":68,"open_postings":28,"ghost_share":0.536,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Washington, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":49000,"max_usd":124000,"period":"year","method":"role_country_seniority_unknown","sample_n":2068},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Service Desk","optional":false},{"name":"Windows","optional":false},{"name":"Zero Trust","optional":false},{"name":"ITIL","optional":true}],"status":"live","first_seen_at":"2026-07-08T20:05:00Z","employer_posted_date":"2026-07-08","last_verified_at":"2026-10-21T14:48:33Z","board_verified":true,"closed_at":null,"days_open":104,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":104},"description":"Place of Performance\nPrimarily onsite\nCongressional Budget Office\nFord House Office Building\nWashington, DC\nOccasional support at facilities in Manassas, VA and Ashburn, VA\nRequired Experience\nCandidates should have extensive experience supporting enterprise desktop environments and advanced Tier II/Journeyman Help Desk operations.\nThe resumes should demonstrate experience with:\nEnterprise Desktop Support\nWindows desktop administration\nmacOS administration\nEnterprise desktop and laptop support\nHardware deployment and lifecycle management\nSoftware installation, configuration, and troubleshooting\nEndpoint Management\nExperience administering enterprise endpoint management solutions such as:\nMicrosoft Intune\nJAMF\nIvanti\nKACE\nComparable enterprise endpoint management platforms\nIncluding experience with:\nComputer imaging\nDevice provisioning\nSoftware deployment\nPatch management\nConfiguration management\nEndpoint compliance\nI dentity & Access Management\nExperience with:\nMicrosoft Entra ID (Azure AD)\nActive Directory\nMulti-Factor Authentication (MFA)\nUser provisioning\nGroup Policy\nRole-Based Access Control (RBAC)\nIdentity lifecycle management\nOperating Systems\nHands-on administration of:\nWindows\nmacOS\niOS\nAndroid\nSystem Administration\nExperience with:\nAdvanced troubleshooting\nWindows Event Viewer\nmacOS Console logs\nEndpoint performance analysis\nRoot cause analysis\nWorkstation imaging and deployment\nHardware refreshes and data migrations\nCloud Experience\nExperience supporting:\nAWS environments\nHybrid cloud/on-premises infrastructures\nSecurity\nExperience with:\nZero Trust security principles\nEndpoint security\nSecure configuration management\nIdentity management\nVulnerability remediation\nIncident response coordination\nService Desk Leadership\nExperience:\nMentoring junior Help Desk personnel\nDeveloping Standard Operating Procedures (SOPs)\nCreating technical documentation and knowledge base articles\nCoordinating with Network, Cloud, and Cybersecurity teams\nProviding exceptional customer service\nPreferred Certifications\nOne or more of the following is highly desirable:\nCompTIA Security+\nMicrosoft Certified: Endpoint Administrator Associate (or equivalent)\nApple Certified IT Professional\nAWS Certified Cloud Practitioner (or higher)\nITIL Foundation\nAWS Certified SysOps Administrator - Associate\nPreferred Education\nBachelor's degree in Information Technology, Computer Science, or a closely related field.\nSecurity Requirements\nCandidates must:\nBe a U.S. Citizen\nSuccessfully complete an FBI fingerprint/background investigation\nComplete required CBO cybersecurity training before beginning work\nResume Guidance\nPlease ensure the resumes clearly demonstrate experience performing work similar to the Statement of Work. We are looking for candidates whose experience specifically reflects:\nEnterprise endpoint management\nWindows and macOS administration\nMicrosoft Intune and JAMF\nMicrosoft Entra ID / Active Directory\nAWS support\nAdvanced desktop troubleshooting\nEnterprise Service Desk operations\nTechnical documentation and SOP development\nCustomer support in complex enterprise environments\nWe are an Equal Opportunity Employer:\nAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Constellation West will not discharge or, in any other manner, discriminate against employees or applicants because they have inquired about, discussed, or disclosed their pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)\nAbout The Organization:\nConstellation West is an award winning company that delivers Information Technology (IT) engineering services and solutions and non-IT subject matter expertise worldwide. Established in 1997, Constellation West is an industry leader, partnering with key organizations. As a prime contractor or preferred subcontractor, we have a continual list of opportunities to fill nationwide with multiple agencies such as the Department of Veteran Affairs, the Department of Defense, civilian agencies, and the national intelligence community. Many positions supporting the U.S. federal government require our employees to be granted security clearances.\nConstellation West provides fully integrated solutions spanning all aspects of system/network engineering, system/network administration, data management, information assurance, quality assurance, full lifecycle support, software development, and geospatial information services. Constellation West looks for the right people ready to step up and be part of a dynamic team.\nAre you up for an exciting challenge? Do you want to apply your expertise and knowledge to solve complex problems? Join our team at Constellation West! We offer an exhilarating work environment, a competitive salary, and benefits that will reward your hard work and dedication. Don't miss out on this amazing opportunity!\nBenefits include but are not limited to:\nTuition reimbursement\nCompetitive 401(k) plan\nCompetitive Health Benefits\n11 Paid Holidays!!\n15 PTO Days!\nVeteran Hiring Preference\nConstellation West is proud to be an EEO/AA employer M/F/D/V\nAPPLY HERE TODAY\n","description_format":"text","description_chars":5851,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Information Security"],"lifecycle":[{"event":"open","at":"2026-10-14T00:00:46Z"}],"visa":[],"liveness":{"score":5,"band":"cold","label":"Long shot","p_open":1,"p_active":0.186,"p_room":0.28,"age_days":104,"expected_fill_days":26,"reasons":["conf:2","stale_co","ghost","win:tail","crowd:"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/constellation-west-it-helpdesk-specialist","json_url":"https://alion.io/job/constellation-west-it-helpdesk-specialist.json","meta":{"generated_at":"2026-10-21T20:00:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28418,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4377103},"rest":"https://alion.io/mcp/rest/get_company?id=4377103"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fconstellation-west-it-helpdesk-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fconstellation-west-it-helpdesk-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fconstellation-west-it-helpdesk-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/constellation-west-it-helpdesk-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fconstellation-west-it-helpdesk-specialist"}]}