{"id":4068036,"url":"https://alion.io/job/constellr-it-operations-and-support-intern","title":"IT Operations and Support Intern","company":{"id":51874,"name":"constellr","domain":"constellr.com","url":"https://alion.io/company/constellr","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Early Careers","role_family":"Early Careers","seniority":"intern","employment_type":"internship","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Berlin, Germany","Munich, Germany"],"countries":["DE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Defender","optional":false},{"name":"Power Automate","optional":false},{"name":"Windows","optional":false},{"name":"Microsoft Entra ID","optional":true},{"name":"PowerShell","optional":true}],"status":"live","first_seen_at":"2026-11-11T09:36:17Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-11T12:21:17Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About the role\nHelp our colleagues work effectively while strengthening everyday IT security and exploring practical uses of AI. You will work directly with our IT Administrator, supporting our offices and remote teams in an environment built around Microsoft 365, Windows and macOS.\nDevelop practical skills in IT operations, defensive cybersecurity and AI-assisted workflows. You will start with guided tasks and take increasing ownership of routine work as your knowledge grows.\nYour responsibilities\nIT support and operations\nProvide first-line support for Microsoft 365, Windows, macOS and workplace applications; record, update and escalate tickets in Freshservice with clear troubleshooting notes.\nPrepare and hand over laptops and accessories, maintain asset records and coordinate equipment returns, repairs and stock checks.\nComplete onboarding and offboarding checklists, including approved account tasks and equipment logistics, with supervision and documented follow-up.\nMaintain setup guides and knowledge articles; review device and application reports and help improve recurring support workflows.\nDefensive security\nHelp review Microsoft Defender alerts, reported phishing emails and suspicious sign-ins, collecting relevant information and escalating findings under supervision.\nTrack vulnerabilities, missing updates and device compliance issues; follow up on approved remediation actions and document progress.\nAssist with access reviews, security awareness materials and evidence collection for internal security and audit activities.\nAI and automation\nExplore approved AI tools to improve knowledge search, ticket summaries, documentation and user guidance; test outputs for accuracy and usefulness.\nHelp prototype small support automations or internal assistants using tools such as Power Automate, with human review before deployment.\nDocument use cases and limitations, protect confidential data and help colleagues use approved AI tools responsibly.\nSecurity investigations, access decisions and production changes remain with the IT Administrator. You will work with approved access, documented procedures and review of sensitive actions.\nWhat you bring\nYou are studying IT, computer science, business informatics or a related subject, or pursuing a relevant practical training path. For the working student option, current university enrolment is required.\nBasic familiarity with Windows and/or macOS and everyday Microsoft 365 applications.\nA structured approach to troubleshooting: ask questions, check the basics, document what you tried and know when to ask for help.\nAn organised and reliable working style, with attention to accurate records and completing follow-up tasks.\nA helpful, patient approach to supporting colleagues with different levels of technical knowledge.\nAn interest in defensive cybersecurity and practical AI applications, with a careful approach to sensitive data and checking AI-generated results.\nGood English communication skills and responsible handling of confidential information. German is a plus.\nProfessional IT experience is welcome, but not essential. Experience from university projects, volunteering, a home lab or helping others with technology is also relevant.\nUseful experience\nAny exposure to the following would be helpful. You do not need experience with all of them:\nMicrosoft Intune, Microsoft Entra ID, Apple Business Manager or Windows Autopilot.\nTicketing systems, hardware inventory, basic networking or device troubleshooting.\nPowerShell, Microsoft Power Automate or another scripting or automation tool.\nMicrosoft Defender, phishing analysis, security logs, or practical projects using AI assistants and automation.\nWhat you will learn\nHow a corporate IT environment supports colleagues across several locations.\nHow devices, identities, access requests and service tickets are managed throughout the employee lifecycle.\nHow to investigate basic security signals, support vulnerability remediation and evaluate AI use cases with guidance from the IT Administrator.\nHow the role develops\nInitially, you will learn our tools and procedures, shadow support work and complete tasks with review. As you gain confidence, you will handle routine tickets, equipment logistics and checklist tasks within your agreed scope.\nWorking student: recurring tasks and a small improvement project within the agreed weekly schedule. Intern: a learning plan and a defined project, such as a security reporting workflow or a tested AI knowledge assistant, matched to the internship duration.\nSuccess means reliable support records, timely follow-up on security findings, clear escalation and documented improvements that are tested before use.","description_format":"text","description_chars":4705,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["AgTech","Satellite Manufacturing","Earth Observation"],"lifecycle":[{"event":"open","at":"2026-11-11T12:21:17Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":37,"reasons":["conf:1","win:early","comp:junior"],"computed_at":"2026-11-11T13:35:29Z"},"pay":null,"html_url":"https://alion.io/job/constellr-it-operations-and-support-intern","json_url":"https://alion.io/job/constellr-it-operations-and-support-intern.json","meta":{"generated_at":"2026-11-11T13:35:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24806,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":51874},"rest":"https://alion.io/mcp/rest/get_company?id=51874"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fconstellr-it-operations-and-support-intern"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fconstellr-it-operations-and-support-intern"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fconstellr-it-operations-and-support-intern"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/constellr-it-operations-and-support-intern\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fconstellr-it-operations-and-support-intern"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4068036}},{"tool":"search_jobs","arguments":{"company":"constellr.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4068036},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}