{"id":1872465,"url":"https://alion.io/job/construction-company-program-manager-services","title":"Program Manager - Services","company":{"id":2299309,"name":"Hope the Mission","domain":"hopethemission.org","url":"https://alion.io/company/hopethemission","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Management","role_family":"Management","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Chatsworth, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":null,"max":74915,"currency":"USD","period":"year","gross":null,"usd_annual":74915},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HIPAA","optional":false}],"status":"live","first_seen_at":"2026-08-24T15:08:00Z","employer_posted_date":"2026-08-24","last_verified_at":"2026-10-11T17:16:02Z","board_verified":true,"closed_at":null,"days_open":48,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":48},"description":"Hope Mission Statement\nThe mission of Hope the Mission is to prevent, reduce and eliminate poverty, hunger, and homelessness by offering immediate assistance and long-term solutions.\nPosition Purpose and Summary\nThe path from homelessness to stable housing is rarely straightforward. It moves through outreach, crisis response, system navigation, and ongoing support - often all at once. The Program Manager - Services makes sure HTM's programs work together as a clear, effective path through all of it.\nReporting to the Director of Programs, this role leads Access and Engagement or Housing Services programs, including outreach, problem solving, housing navigation, and stabilization. The Program Manager - Services, is responsible for supervising staff, maintaining service quality, ensuring contract compliance, and meeting documentation, data, performance, and reporting requirements established by applicable City, County, LAHSA, and other public funders. Responsibilities vary based on assigned program and may include Street-Based Engagement/Outreach, Navigation Center/CES Access Point, Day Labor Resource Center, or other Access & Engagement services.\nThis is a hands-on leadership role. The Program Manager - Services is present in the work - holding supervision meetings, reviewing files, responding to escalations, and holding the team accountable. The programs this role oversees are where people first connect to the system and where they either move toward housing or don't. That outcome is a leadership responsibility.\nPrimary Duties and Responsibilities\nProgram Leadership and Service Delivery\nProvides overall leadership and direction for assigned Access & Engagement and/or Housing Services programs\n\nEnsures assigned programs deliver all services required by the applicable Scope/Statement of Work, including outreach and engagement, CES access, Problem-Solving, case management, housing linkage, supportive-service referrals, employment services, participant stabilization, and other contract-specific services, as applicable to the assigned program.\n\nStreet-Based Engagement/Outreach Programs:Oversees implementation of street-based outreach and ICMS services, including outreach coverage, participant engagement and re-engagement, assessments, CES coordination, housing and supportive-service linkages, multidisciplinary care coordination, and transitions to ongoing services in accordance with applicable County requirements.\n\nNavigation Center Programs:Oversees Navigation Center service delivery, including CES Access Point services, initial screening, Problem-Solving, emergency and supportive-service referrals, warm handoffs, document support, mail services, housing-focused case management, hygiene services, and participant access to required Navigation Center services.\n\nDay Labor Resource Center Programs:Oversees employment-focused services including participant and employer outreach, job placement, worker-rights education, wage-theft assistance, multi-benefit screening, pre-employment services, immigrant integration resources, supportive services, information and referrals, and other contract-required Day Labor services.\n\nMonitors program goals, performance benchmarks, and outcomes; implements timely adjustments to improve service delivery and participant results\n\nEnsures all participants are engaged with dignity, respect, and consistency, regardless of acuity or barriers\n\nAddresses participant concerns, conflicts, grievances, and complaints, escalating when necessary\n\nMaintains visible leadership presence within program operations, including site-based or field-based support as required\n\nParticipant Services and Service Access\nEnsures services are delivered in a participant-centered, culturally responsive, equitable, and trauma-informed manner consistent with applicable program and funder requirements.\n\nEnsures participant concerns, complaints, and grievances are appropriately received, documented, addressed, and escalated in accordance with agency and applicable funder requirements.\n\nNavigation Center Programs:Ensures services operate in accordance with Housing First, Harm Reduction, Low Barrier, and Trauma-Informed Care principles and that unnecessary barriers are not imposed as conditions of service access.\n\nNavigation Center Programs:Ensures participants fleeing domestic violence, human trafficking, sexual assault, or other applicable safety concerns receive appropriate screening, confidential services, emergency referrals, and warm handoffs consistent with LAHSA requirements.\n\nStaff Supervision and Development\nSupervises, trains, and supports program staff through regular supervision, coaching, and performance evaluations\n\nConducts weekly staff supervision, case conferencing, and file reviews to ensure service quality and documentation integrity\n\nSupports hiring, onboarding, and training of new staff in coordination with program leadership and HR\n\nEnsures staff adhere to program policies, procedures, and evidence-based practices\n\nEnsures staff complete and maintain documentation of all agency and funder-required training applicable to their assigned program and role.\n\nMonitors staff assignments, caseloads, field coverage, schedules, service delivery, documentation, and performance to ensure contractual staffing and service requirements are maintained.\n\nNavigation Center Programs:Ensures staffing coverage is maintained for required Navigation Center functions and monitors case management caseloads based on participant acuity and applicable LAHSA guidance.\n\nStreet-Based Engagement/Outreach Programs:Ensures required administrative and clinical supervision structures are maintained in accordance with the applicable contract and coordinates with qualified clinical supervisors where clinical supervision is required.\n\nOperations and Safety\nOversees day-to-day operations of assigned programs, including staffing, participant flow and access, intake, service coordination, schedules, supplies, facilities, transportation, safety, and other operational requirements applicable to the program model.\n\nNavigation Center Programs:Oversees the safe, secure, and contract-compliant operation of voluntary and mandatory personal property storage services, including storage access, renewals, pack-outs, inventory controls, release of property, prohibited-item procedures, records, and participant flow.\n\nNavigation Center Programs:Oversees hygiene-service operations, participant flow, janitorial/facility coordination, security coordination, storage operations, and other required Navigation Center operational services.\n\nDay Labor Resource Center Programs:Ensures the site operates during designated contract hours and maintains required participant access, fair job distribution processes, basic amenities, mediation/community-building activities, and safe and orderly site operations.\n\nStreet-Based Engagement/Outreach Programs:Oversees field operations, outreach schedules and geographic coverage, field safety, transportation, communication, referral response, and deployment of outreach staff in accordance with applicable County requirements.\n\nMaintains a safe environment for participants and staff; coordinates with security and responds to emergencies as needed\n\nEnsures proper timekeeping, scheduling, and administrative compliance in coordination with payroll and HR systems\n\nEnsures incidents, safety concerns, participant crises, and emergencies are appropriately responded to, objectively documented, escalated, followed through to resolution, and reported within applicable agency and funder timelines.\n\nCompliance and Data Integrity\nMaintains a thorough working knowledge of all applicable Scopes of Required Services (SRS), Program Standards, and contract requirements\n\nEnsures compliance with applicable City, County, LAHSA, and other public funder requirements, including Scopes/Statements of Work, Program Standards, policies, documentation, service delivery, performance, and reporting requirements.\n\nOversees accurate, timely, and complete data entry and monitoring in HMIS/Clarity and other County funded systems such as Padmission and Champ\n\nEnsures participant contacts, enrollment, assessments, services, referrals, case notes, outcomes, exits, and other required activities are accurately documented in HMIS or other applicable funder-required data systems within established contractual timelines.\n\nMonitors contract-specific performance indicators, service goals, data quality, participant outcomes, and required deliverables and develops corrective action strategies when performance falls below established expectations.\n\nConducts regular audits of participant files and program data to ensure readiness for monitoring visits, audits, and evaluations\n\nPrepares and supports required reports, funder submissions, and internal performance reviews\n\nNavigation Center Programs:Monitors Funders Navigation Center KPIs and required reporting, including HMIS data quality, contracted-to-serve performance, participant identification/documentation outcomes, and other applicable Funders performance measures.\n\nNavigation Center Programs:Ensures Housing & Services Plans are developed, signed and updated with participants as applicable, tracked as services and uploaded into HMIS, and ensures required case management contacts, monthly updates, progress, and outcomes are documented.\n\nStreet-Based Engagement/Outreach Programs:Monitors outreach enrollment, engagement and re-engagement, CES assessments, document acquisition, interim and permanent housing placements, service connections, case closures, and other County-required ICMS SBE outcomes.\n\nDay Labor Resource Center Programs:Ensures accurate tracking and reporting of unduplicated participants, jobs obtained, employer engagement, benefit screenings, wage-theft assistance, referrals, and other City-required Day Labor performance measures and deliverables.\n\nCase Management and System Coordination\nOversees participant service coordination, case conferencing, referrals, warm handoffs, and cross-program collaboration to promote continuity of care and prevent unnecessary duplication of services.\n\nNavigation Center Programs:Ensures participants meeting Navigation Center case management criteria are offered housing-focused case management and receive Housing & Services Plans, regular case management engagement, monthly progress updates, document support, housing application assistance, mainstream-benefit connections, and other housing-placement support.\n\nNavigation Center Programs:Coordinates with Street Outreach, Housing Navigation, Time-Limited Subsidy, Rapid Re-Housing, and other CES programs to prevent duplicative case management and ensure seamless transitions and warm handoffs when participants enroll in another housing intervention.\n\nStreet-Based Engagement/Outreach Programs:Ensures multidisciplinary coordination and continuity of care across medical, behavioral health, substance use disorder, housing, benefits, and other service systems based on participant needs.\n\nCommunity Partnerships and Systems Coordination\nEstablishes and maintains collaborative relationships with City and County partners, LAHSA, County, Hom Inc, Brilliant Corner, CES partners, outreach teams, healthcare and behavioral health providers, employment/workforce partners, community-based organizations, interim and permanent housing providers, employers, and other stakeholders applicable to assigned programs.\n\nParticipates in required funder, CES, SPA, regional, case-conferencing, care-coordination, performance, community, and collaborative provider meetings applicable to assigned programs.\n\nNavigation Center Programs:Coordinates with the applicable SPA/ECRC, LA HOP partners and participates in required outreach coordination activities to promote Navigation Center services and identify eligible participants.\n\nDay Labor Resource Center Programs:Develops and maintains relationships with employers, workers, workforce-deve...","description_format":"text","description_chars":19228,"description_truncated":true,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[{"language":"Spanish","level":"Proficiency 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