{"id":1434059,"url":"https://alion.io/job/construction-specialties-inc-customer-service-representative-i","title":"Customer Service Representative I","company":{"id":1868726,"name":"Construction Specialties, Inc.","domain":"c-sgroup.com","url":"https://alion.io/company/c-sgroup-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hughesville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":33000,"max_usd":63000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1114},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-21T20:07:49Z","employer_posted_date":"2026-09-21","last_verified_at":"2026-10-18T11:03:57Z","board_verified":true,"closed_at":null,"days_open":26,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":26},"description":"SCOPE OF POSITION:\nResponsible for delivering exceptional service and maintaining strong professional relationships with customers. Serves as a primary point of contact for scheduling, shipping, and lead time inquiries. Coordinates and processes customer requests, assists with order placement, and provides timely updates on order status. Resolves customer questions and concerns courteously or escalates appropriately. Completes related records, reports, and documentation as directed by the Department Manager.\n ESSENTIAL DUTIES AND RESPONSIBILITIES:\nTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, including but not necessarily limited to the following:\nProcess requests from Sales, Representatives, and Customers, including data entry, order processing, scheduling, and delivery coordination.\nERP data is accurate and current.\nMaintain strong rapport with customers. Respond to inquiries and concerns regarding order status, follow up on orderrelated inquiries.\nCollaborate with production and other departments to ensure timely deliveries.\nExpedite rush orders, changes, cancellations, and assist in resolving material shortages or delays.\nEnsure customer satisfaction within established processes.\nProcess customer change requests per established procedures.\nReview and update backlog orders with current status and required dates.\nEnsure compliance with ISO 9001 quality management system and ISO 14001 environmental management system requirements, including adherence to documented procedures, participation in audits, and continuous improvement initiatives.\n KNOWLEDGE/ SKILLS/ EXPERIENCE/ EDUCATION: (Minimum Education and/or Experience required)\nHigh school graduate with 1 to 3 years related experience and/or training; or equivalent combination of education and experience.\nStrong communication, organizational, and follow up skills.\nAbility to work in a team environment and manage stress effectively.\nBasic ERP and Microsoft Office knowledge.\nCustomer focus\nAttention to detail\nTeam collaboration\nTime management\nAdaptability\nCOMPETENCIES: \nCustomer focus\nAttention to detail\nTeam collaboration\nTime management\nAdaptability","description_format":"text","description_chars":2412,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-29T02:24:46Z"}],"visa":[],"liveness":{"score":34,"band":"fade","label":"Fading","p_open":1,"p_active":0.619,"p_room":0.55,"age_days":25,"expected_fill_days":18,"reasons":["conf:3","win:tail","comp:junior"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/construction-specialties-inc-customer-service-representative-i","json_url":"https://alion.io/job/construction-specialties-inc-customer-service-representative-i.json","meta":{"generated_at":"2026-10-18T16:18:12Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22095,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1868726},"rest":"https://alion.io/mcp/rest/get_company?id=1868726"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fconstruction-specialties-inc-customer-service-representative-i"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fconstruction-specialties-inc-customer-service-representative-i"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fconstruction-specialties-inc-customer-service-representative-i"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/construction-specialties-inc-customer-service-representative-i\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fconstruction-specialties-inc-customer-service-representative-i"}]}