{"id":700249,"url":"https://alion.io/job/constructionresourcesusa-design-center-coordinator","title":"Design Center Coordinator","company":{"id":672942,"name":"Construction Resources","domain":"constructionresourcesusa.com","url":"https://alion.io/company/constructionresourcesusa","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":75,"open_postings":22,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":35,"computed_at":"2026-09-26T05:45:00Z"}},"role":"Administrative","role_family":"Administrative","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Marietta, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":59000,"max_usd":121000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":576},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-10T15:27:57Z","employer_posted_date":"2026-09-14","last_verified_at":"2026-09-27T00:29:53Z","board_verified":true,"closed_at":null,"days_open":47,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":47},"description":"Position Overview \nThe Design Center Coordinator is the cornerstone of the Design Center experience, serving as the primary point of contact for clients from the moment they arrive through successful handoff and post-visit follow-up. This role blends hospitality, sales instinct, deep product and industry knowledge, and operational precision to ensure a seamless, high-touch client journey. They are the operational linchpin between project managers, stakeholder and team members. They drive productivity, structure and momentum. \nThe Coordinator supports sales execution by guiding clients through their visit, coordinating with consultants and product experts, capturing and managing accurate information, and ensuring disciplined follow-up. This role acts as the client’s advocate, the team’s connector, and the owner of front-end experience quality. \nThis role requires a minimum of 7 years of experience in the building industry and/or consultative sales environment, with demonstrated ability to manage complex projects, guide high expectation clients, and support sales teams with confidence and credibility. \nClient Experience & Ownership \nServe as the primary point of contact for assigned clients during initial engagement and early project stages \nWelcome, qualify, and establish rapport with clients upon arrival, understanding project scope and desired outcomes \nFacilitate introductions and smooth transitions to appropriate Category Consultants or Product Specialists \nMaintain continuity for returning clients and builder or trade accounts \nSet clear expectations regarding next steps, timelines, and points of contact \nEnsure a professional, responsive, and consistent client experience aligned with brand standards \nLead, Information & CRM Discipline \nDrive disciplined postvisit followup to reinforce next steps and ensure continuity \nDocument key appointment details, including project stage, scope, product interests, and preferences \nEnsure all information is complete, accurate, and ready for opportunity passing \nCoordinate internally to confirm selections and monitor quoting and estimate progress \nMaintain clean, timely CRM data to support quoting, follow-up, and project execution \nEscalate delays, gaps, or data issues that may impact the client experience or sales execution \nFollow-Up & Sales Connectivity \nInitiate timely post-visit communication to recap the visit and reinforce next steps \nEnsure followup cadence supports conversion and client satisfaction \nProvide tailored follow-up materials that reflect the client’s interests, selections, and style \nEscalate any gaps, delays, or concerns to the Assistant Manager - Sales & CX for resolution \nPartner closely with sales, product, and project teams to support smooth handoffs and ongoing client satisfaction \nSales Enablement \nIdentify opportunities to enhance the client’s scope through thoughtful product suggestions \nSupport cross-category awareness and complementary product recommendations \nEnsure clients leave with relevant samples, materials, and a clear understanding of next steps \nSupport delivery and tracking of estimates and quotes from all applicable teams \nCX & Standards \nUphold premium showroom, service, and communication standards at all times \nIdentify and flag potential issues that may impact client experience, conversion, or project success \nSupport showroom events and client-facing activity as needed \nSuccess Measures \nAll leads and client information entered accurately by EOD \nTimely completion of 48-hour and 1-week follow-ups \nAccurate documentation of project details, preferences, and next steps \nClean, reliable opportunity handoffs to sales and project teams \nOn-time delivery and tracking of quotes, estimates, and follow-up materials \nPositive client feedback and minimal handoff friction \nStrong alignment with sales and CX leadership \nBENEFITS\n Medical\nDental\nVision\nEmployer Paid Basic Employee Life and AD&D Insurance\nEmployer Paid Long Term Disability\nFlexible Spending Accounts\nVoluntary Short-Term Disability\nVoluntary Life and AD&D Insurance\nVoluntary Accident Insurance\nVoluntary Critical Illness Insurance\n\nEEO\nAt Construction Resources, our people are the driving force behind everything we do. Construction Resources is an equal opportunity employer that aspires to be the best in the business by building an associate experience that celebrates growth, development, and purpose.\n\nPHYSICAL DEMANDS\nThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.\nWhile performing the duties of this job, the employee is regularly required to speak or hear. The employee is frequently required to sit for extended periods of time, stand, walk, climb stairs, use hands to finger, handle or feel, and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.\n\nPOSITION TYPE/EXPECTED HOURS OF WORK\nThis is a full-time position that requires overtime as business needs dictate.\n\nOTHER DUTIES\nPlease note: this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.\n\nPRIVACY NOTICE\n We value your privacy and want to ensure transparency regarding the collection and processing of your personal data. As part of our recruitment process, we require your explicit consent to collect, store, and process your personal information, including but not limited to your resume, contact details, professional experience, and other relevant data.\nThis data will be used solely for recruitment and hiring purposes in accordance with our privacy policy and applicable data protection regulations. Your information will be stored securely and will not be shared with third parties without your consent.\nBy submitting your application, you agree to the collection and processing of your personal data for the purposes stated above. You may withdraw your consent at any time by contacting us at .","description_format":"text","description_chars":6266,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Construction","Kitchens, Bathrooms & Home Improvement"],"lifecycle":[{"event":"open","at":"2026-09-11T02:42:17Z"}],"liveness":{"score":26,"band":"fade","label":"Fading","p_open":1,"p_active":0.478,"p_room":0.55,"age_days":46,"expected_fill_days":35,"reasons":["conf:0","stale_co","win:tail"],"computed_at":"2026-09-26T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/constructionresourcesusa-design-center-coordinator","json_url":"https://alion.io/job/constructionresourcesusa-design-center-coordinator.json","meta":{"generated_at":"2026-09-27T01:49:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1671,"day_limit":5000,"remaining_today":3329,"minute_limit":60,"resets_at":"2026-09-28T00:00:00Z"}}}