{"id":2267565,"url":"https://alion.io/job/constructor-tech-senior-project-manager","title":"Senior Project Manager","company":{"id":1984326,"name":"Constructor Tech","domain":"constructor.tech","url":"https://alion.io/company/constructor-tech","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Management","role_family":"Management","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sofia, Bulgaria"],"countries":["BG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":34000,"max_usd":77000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":5298},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-09-28T13:05:47Z","employer_posted_date":null,"last_verified_at":"2026-09-28T13:05:47Z","board_verified":false,"closed_at":null,"days_open":13,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":13},"description":"Mission\n\nThe purpose of this role is to lead the delivery of consulting, implementation, development, and support projects for customers in the education sector. Constructor is a global provider of education and research technology, serving schools, higher education, enterprises, and professional education providers.\n\nAs a senior individual contributor within Constructor. Nexademy team, the Senior Project Manager is responsible for the end-to-end delivery of projects, ensuring they are delivered on time, within budget, and to the highest quality standards, while serving as the primary operational point of contact for customers.\n\nThe role is accountable for measurable outcomes: on-time delivery, budget adherence, customer satisfaction, and retention.\n\nDuties & Responsibilities:\n\nPillar 1 — Project Planning, Execution & Delivery:\n\nDevelop comprehensive project plans covering scope, timeline, resource allocation, dependencies, and risk assessment.\n\nMonitor project progress against baseline and proactively identify issues or risks before they impact delivery.\n\nImplement corrective actions and change management to keep projects on track across scope, schedule, or resources.\n\nCoordinate internal resources and third parties/vendors to ensure project completion.\n\nApply industry best practices, techniques, and standards throughout the project lifecycle.\n\nMonitor and handle Change Requests required for project implementation.\n\nSuccess Metrics and KPIs: on-time delivery rate, schedule variance, budget variance, quality of deliverables, number of escalations resolved within SLA.\n\nPillar 2 — Client & Technical Account Management:\n\nEstablish and maintain strong, trust-based relationships with clients and stakeholders.\n\nEffectively communicate project status, progress, challenges, and risks to all parties.\n\nManage customer expectations and address concerns proactively.\n\nProactively engage with Premier Customers and Partners to ensure alignment on project goals and implementation.\n\nOversee Premier customer onboarding for new solutions, manage customization requests, and ensure a smooth handover process.\n\nRepresent Premier Customer interests when discussing feature requests and product issues with Engineering; track and prioritize feature requests, code improvements, and bugfixes.\n\nAssist with the implementation of new solutions, deployment of packages, hotfixes, and upgrades; perform post-upgrade service availability checks.\n\nGuide Premier Customers in adopting Constructor Tech best practices, including risk assessments and health checks.\n\nMaintain availability during Premier Customer business hours to provide timely support.\n\nSuccess Metrics and KPIs: customer satisfaction (CSAT) and Net Promoter Score (NPS), retention rate, feature request cycle time, onboarding completion time.\n\nPillar 3 — Incident Management, Quality & Reporting:\n\nOwn all support incidents and requests submitted by Premier Customers and drive them to resolution.\n\nCoordinate escalations and conduct post-incident reviews and root cause analyses (RCAs) on Premier Customer demand.\n\nEnsure adherence to quality standards throughout the project lifecycle and implement quality improvement initiatives.\n\nRetain Premier Support Customer CSAT and NPS through outcome-driven activities; own Service Levels and other KPIs per contract terms.\n\nReport on Premier Support Customers – including trend analysis, current health status, and manager-defined KPIs – on schedule or on demand.\n\nKeep customer information up to date and shared as internal knowledge content.\n\nParticipate in support-related activities and handle non-premier support tasks per manager’s request.\n\nContinuously build practical experience with Constructor Tech products and related software solutions for education and science.\n\nSuccess Metrics and KPIs: incident resolution time, escalation rate, CSAT/NPS targets, SLA adherence per contract, quality audit results.\n\nQualifications & Experience:\n\nExperience:\n\nMinimum five years of experience in IT project management (internal, customer implementation, and/or consultancy).\n\nProven track record of successful project delivery (on time, within budget, and to quality standards).\n\nPMP certification (preferred).\n\nSkills & Competencies:\n\nStrong communication and interpersonal skills.\n\nAbility to work under pressure and meet deadlines.\n\nGood understanding of software development methodologies (preferred).\n\nResults-oriented, with a focus on measurable delivery outcomes rather than activity.\n\nEducation & Languages:\n\nBachelor’s degree in Computer Science, Information Technology, or a related field.\n\nFluent English.\n\nKnowledge of German is a bonus\n\nWhat This Role Is (and Is Not)\n\nThis role IS:\n\nDelivery-focused and accountable for measurable project outcomes.\n\nA balance of project execution and strategic customer/technical account management.\n\nHands-on, customer-facing, with clear targets and KPIs.\n\nThis role is NOT:\n\nA purely administrative or coordination-only position.\n\nA business development or sales role.\n\nA role measured by activity volume rather than delivered results.\n\nWhat we offer:\n\nCompetitive salary.\n\nComprehensive health insurance.\n\nChoice of equipment ( i.e. laptop, monitor, etc).\n\nFlexible working schedule.\n\nInternational company with large-scale projects and global clients.\n\nCommunity of passionate experts to exchange knowledge and expertise with.\n\nOpportunity to contribute to the better future of education together with a friendly and open-minded team.","description_format":"text","description_chars":5505,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Education","Higher Education","Corporate Training"],"lifecycle":[{"event":"open","at":"2026-10-11T06:29:33Z"}],"visa":[],"liveness":{"score":74,"band":"hot","label":"Hiring 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