{"id":2414761,"url":"https://alion.io/job/consumer-credit-client-success-manager","title":"Client Success Manager","company":{"id":1971360,"name":"Consumer Credit","domain":"consumercredit.com","url":"https://alion.io/company/consumercredit","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":21,"max":22,"currency":"USD","period":"hour","gross":null,"usd_annual":44000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-07-15T00:00:00Z","employer_posted_date":"2026-07-15","last_verified_at":"2026-10-22T17:57:08Z","board_verified":true,"closed_at":null,"days_open":99,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":99},"description":"Why Work With Us\nAt ACCC, we’re all about impact-with a side of flexibility. We know that great work comes from people who feel supported, so we offer flexible schedules, remote options, and strong benefits that let you build a career that fits your life (not the other way around). Every client interaction matters, and we believe exceptional service starts with exceptional people. That’s why we celebrate dedication, teamwork, and the little “above and beyond” moments that change lives.\nWho We Are\nAmerican Consumer Credit Counseling (ACCC) is a nonprofit on a mission: helping individuals and families take back control of their finances and move toward a debt-free future. Since 1991, we’ve provided confidential credit counseling, debt management, and financial education services nationwide-by phone and online-from our headquarters in Auburndale, Massachusetts.\nFor us, it’s simple: financial independence changes lives. We’re here to make that happen, one client at a time.\nHelping People Crush Debt & Take Back Their Future\nDo you love connecting with people, solving problems, and being someone’s go-to support when life feels overwhelming? As a Client Success Manager at ACCC, you’ll be the trusted guide for clients enrolled in our Debt Management Program (DMP). You’ll cheer them on, help them stay on track, and celebrate the moment they finally become debt-free.\nThis isn’t just a job, it’s about changing lives.\nWhat You’ll Do\nBe the primary point of contact for clients from start to finish.\nExplain how the DMP works (payment structures, creditor rules, budgeting tips).\nKeep an eye on client accounts-reach out early if things get bumpy.\nPartner with teammates in Counseling, Creditor Relations, and Disbursements to resolve issues.\nSpot risks before they become problems and improve client retention.\nStay sharp on creditor guidelines and industry updates.\nEncourage clients to use self-service tools so they’re empowered.\nRe-engage clients who’ve fallen off track might be the reason they finish strong.\nShare feedback and ideas that make the client’s journey even better.\nWhat Makes You a Great Fit\nYou’re empathetic, approachable, and people trust you quickly.\nStrong communicator-you can explain complex financial topics in plain English.\nA natural problem-solver who thrives in a fast-paced environment.\nComfortable with numbers, computers, and learning new systems.\nBonus points if you’ve worked in financial services, customer service, or call centers.\nWhat You’ll Need\nHigh School diploma required; some college in finance, communications, or related field is a plus.\n1+ year in customer service or financial services (debt management experience = gold star).\nAbility to earn your PFE Certified Debt Management Professional credential within 6 months.\nWhy You’ll Love It Here\nWe’re a mission-driven team passionate about helping people get out of debt and breathe easier. Every day, you’ll see the real impact your work has on clients’ lives. Plus, you’ll work with supportive teammates, gain financial counseling expertise, and grow your career while making a difference.\nIf you’re ready to bring your empathy, energy, and problem-solving skills to a role where you help people achieve financial freedom-apply today.\nRequirements\nWhat Makes You a Great Fit\nYou’re empathetic, approachable, and people trust you quickly.\nStrong communicator-you can explain complex financial topics in plain English.\nA natural problem-solver who thrives in a fast-paced environment.\nComfortable with numbers, computers, and learning new systems.\nBonus points if you’ve worked in financial services, customer service, or call centers.\nWhat You’ll Need\nHigh School diploma required; some college in finance, communications, or related field is a plus.\n1+ year in customer service or financial services (debt management experience = gold star).\nAbility to earn your PFE Certified Debt Management Professional credential within 6 months.\nPhysical & Communication Requirements\nMust be able to speak clearly and professionally on the phone for extended periods\nProlonged periods of sitting and working at a computer\nFrequent use of hands/fingers for typing and using a mouse\nRegular use of a headset for phone communication\nAbility to remain focused and engaged in a screen-based, high-volume environment\nMust have a quiet, private, and distraction-free workspace\nOccasionally may need to lift or move items up to 10 pounds\nRemote Work from Home Requirements:\nInternet:\nHard Wired internet. This means you can use an ethernet cable to connect to a modem. \nInternet speed requirement of 2000 Mbps for single person residence, and 400 Mbps for residence with 2 or more people\nCaregiving\nRemote work from home is not a replacement for caregiving, children, or elder care. You are unable to to be a primary caregiver during working hours. \nSchedule & Availability\nAttendance: Must maintain regular and reliable attendance\nRegular Hours: Monday- Friday, hiring 2 positions are 9-5 and a third is 11:00- 7:00. \nMA Pay Transparency Hourly Wage: $21-22/hr\nACCC is an equal opportunity employer and is committed to creating an inclusive and diverse workplace. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, genetic information, veteran status, or any other protected characteristic as defined by applicable law. We believe in fostering a workplace where everyone feels valued, respected, and empowered to succeed.\nIf you need assistance or accommodation during the application process due to a disability, please contact .\nBenefits\nFlexible work model that supports remote work\nBenefits start on the 1st of the month following date of hire\nEmployee Wellness Program with a variety of discounts\n401k with employer match\nAD&D insurance\nDental insurance\nVision Insurance\nShort-Term, Long-Term Disability insurance\nEmployee Assistance Program\nHealth insurance\nHealth reimbursement account- 100% funded by ACCC\nLife insurance\nOn-the-job training\n12 Paid holidays\nGenerous paid time off- Up to 17 days a year (Full-time)\nPaid training\nReferral program","description_format":"text","description_chars":6148,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["401k plan","Dental insurance","Flexible schedule","Health insurance","Life insurance","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Personal Finance Apps & Education","Consumer Loans & Pawnshops"],"lifecycle":[{"event":"open","at":"2026-10-13T03:02:39Z"}],"visa":[],"liveness":{"score":8,"band":"cold","label":"Long shot","p_open":1,"p_active":0.282,"p_room":0.28,"age_days":99,"expected_fill_days":27,"reasons":["conf:9","win:tail","crowd:"],"computed_at":"2026-10-22T06:10:10Z"},"pay":{"stated_usd_annual":44000,"is_top_pay":false},"html_url":"https://alion.io/job/consumer-credit-client-success-manager","json_url":"https://alion.io/job/consumer-credit-client-success-manager.json","meta":{"generated_at":"2026-10-22T19:18:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2504,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1971360},"rest":"https://alion.io/mcp/rest/get_company?id=1971360"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fconsumer-credit-client-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fconsumer-credit-client-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fconsumer-credit-client-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/consumer-credit-client-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fconsumer-credit-client-success-manager"}]}