{"id":2414752,"url":"https://alion.io/job/consumer-credit-client-success-team-supervisor","title":"Client Success Team Supervisor","company":{"id":1971360,"name":"Consumer Credit","domain":"consumercredit.com","url":"https://alion.io/company/consumercredit","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-08T00:00:00Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-23T03:02:09Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"The Client Success Team Supervisor is responsible for leading a team of Client Success Managers who support clients enrolled in the Debt Management Program (DMP). This leadership role ensures that daily operations run smoothly, team performance remains strong, and clients receive consistent, high-quality service. The Supervisor acts as a point of escalation, provides coaching and support to the team, drives process improvements, and contributes to departmental goals around client retention, satisfaction, and operational efficiency.\nPrimary Duties and Responsibilities\nThis job description does not limit management’s ability to assign or adjust duties and responsibilities at any time.\nSupervise daily operations within the Client Success Management Team, ensuring tasks are completed accurately and efficiently.\nServe as a resource and mentor to Client Success Managers, offering guidance, support, and regular performance feedback.\nAddress and resolve escalated client issues with professionalism, empathy, and sound judgment.\nMonitor key department metrics such as call abandon rates, task turnaround time, and client satisfaction trends.\nAssign and track team projects, ensuring ownership, follow-through, and alignment with team goals.\nAssist with the development and maintenance of standard operating procedures (SOPs) and best practices.\nConduct regular call monitoring and quality reviews to uphold service standards.\nFacilitate onboarding for new hires and coordinate ongoing training and development for team members.\nSupport the Operations Manager in conducting performance evaluations, coaching sessions, and quarterly reviews.\nParticipate in interviewing, hiring, and employee development initiatives.\nTest and provide feedback on new or updated internal systems and software releases.\nCollaborate with leadership and peers to improve operational workflows and enhance the client experience.\nProcess payroll and manage time-off requests, ensuring accurate and timely submission.\nFoster a team-oriented environment that promotes accountability, morale, and continuous improvement.\nCollaborate with the team to suggest and test enhancements to DMP-related tools, workflows, and procedures.\nServe as acting department leader in the absence of the Operations Manager.\nObtain the PFE Debt Management Professional Certification within six months of hire.\nPerform additional duties as needed or assigned.\nRequirements\nEducation: Associate degree or equivalent work experience required.\nExperience:\nMinimum of 3 years of customer service experience, preferably in financial services or a call center environment.\nAt least 1 year in a supervisory or team leadership role.\n Certifications: PFE Debt Management Professional Certification (required within six months of hire).\nSkills & Abilities:\nStrong leadership, coaching, and team development skills\nExcellent verbal and written communication abilities\nConflict resolution and critical thinking capabilities\nEffective time management and organizational proficiency\nProficiency in Microsoft Office and client management systems\nAbility to analyze performance data and identify actionable trends\nTalent for fostering team culture, motivation, and accountability\nNothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Nothing in this job description is intended to create a contractual obligation or to modify an employee’s employment at will status.\nThe requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential job functions.\nACCC is an equal opportunity employer and is committed to creating an inclusive and diverse workplace. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, genetic information, veteran status, or any other protected characteristic as defined by applicable law. We believe in fostering a workplace where everyone feels valued, respected, and empowered to succeed.\nIf you need assistance or accommodation during the application process due to a disability, please contact .\nBenefits\nComprehensive health insurance including medical, dental, and vision coverage\nMedical and dependent Flexible Spending Account (FSA)\nShort-Term and Long-Term Disability; Life Insurance\n401(k) retirement plan with company matching\nPaid time off and paid holidays\nRemote work flexibility\nProfessional development and training opportunities\nSupportive team environment and mission-driven culture","description_format":"text","description_chars":4686,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[]},"benefits":["Health insurance","Life insurance","Professional development","Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Personal Finance Apps & Education","Consumer Loans & Pawnshops"],"lifecycle":[{"event":"open","at":"2026-10-13T03:02:39Z"}],"visa":[],"liveness":{"score":70,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.779,"p_room":0.9,"age_days":14,"expected_fill_days":27,"reasons":["conf:9","win:mid"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/consumer-credit-client-success-team-supervisor","json_url":"https://alion.io/job/consumer-credit-client-success-team-supervisor.json","meta":{"generated_at":"2026-10-23T03:56:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6472,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1971360},"rest":"https://alion.io/mcp/rest/get_company?id=1971360"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fconsumer-credit-client-success-team-supervisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fconsumer-credit-client-success-team-supervisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fconsumer-credit-client-success-team-supervisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/consumer-credit-client-success-team-supervisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fconsumer-credit-client-success-team-supervisor"}]}