{"id":2414753,"url":"https://alion.io/job/consumer-credit-client-success-team-trainer","title":"Client Success Team Trainer","company":{"id":1971360,"name":"Consumer Credit","domain":"consumercredit.com","url":"https://alion.io/company/consumercredit","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Education","role_family":"Education","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":42000,"max_usd":110000,"period":"year","method":"role_country_seniority_unknown","sample_n":2872},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-08T00:00:00Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-23T23:08:46Z","board_verified":true,"closed_at":null,"days_open":16,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":16},"description":"The Client Success Team Trainer plays a pivotal role in equipping Client Success Managers (CSMs) and Disbursement Representatives with the skills and knowledge necessary to deliver exceptional client support. This role is responsible for designing, implementing, and facilitating dynamic training programs tailored to the evolving needs of the team.\nA major focus of the position includes integrating automation and AI technologies into training methodologies to improve service outcomes and operational efficiency. The Trainer also leads certification initiatives, manages Continuing Education Unit (CEU) compliance, and ensures training aligns with regulatory requirements and industry standards. Additionally, the role oversees the development and maintenance of Standard Operating Procedures (SOPs) for consistency and quality assurance.\nPrimary Duties and Responsibilities\nThis job description does not limit management’s ability to assign or adjust duties and responsibilities at any time. \nDevelop Training MaterialsCreate engaging training resources-including manuals, presentations, and multimedia content-with an emphasis on digital tools, client service, and automation.\n\nFacilitate Training SessionsConduct interactive training on communication, customer service best practices, DMP knowledge, and system tools.\n\nMonitor Trainee ProgressEvaluate trainee performance through assessments, coaching, and feedback to ensure successful onboarding and ongoing development.\n\nCreate and Monitor Training TimeframesDevelop and monitor training timelines, segmenting the time required for each specific task to establish clear expectations for training completion.\n\nStay Informed on Industry TrendsResearch new technologies and evolving service strategies to continuously improve training effectiveness and relevance.\n\nCollaborate with ManagementPartner with leadership to identify training needs, set strategic goals, and assess training outcomes and impact.\n\nTeam CollaborationSupport the Training Committee in designing, updating, and executing comprehensive training programs.\n\n Implement Automation and AI ToolsIntegrate and train staff on AI technologies (e.g., chatbots, virtual assistants, predictive analytics). Provide training on ACCC’s CRM system and client portal.\n\nFacilitate Certification TrainingLead certification preparation, administer exams, and ensure compliance with PFE and internal standards.\n\nManage CEU RequirementsTrack CEU completions and maintain certification eligibility for CSMs to ensure ongoing professional development.\n\nDevelop and Maintain SOPsCreate and regularly update SOPs to ensure consistency, accuracy, and regulatory compliance in daily operations.\n\nOther Duties as AssignedSupport special projects and initiatives as assigned by department leadership.\n\nRequirements\nEducation: High School Diploma or equivalent required.\nExperience: Minimum 2 years in customer service or a related role, or equivalent combination of education and experience.\nCertifications: Must obtain PFE Debt Management Professional Certification within 12 months of hire.\nSupervisory Experience: Prior experience in a supervisory, training, or team lead capacity preferred.\nSkills & Competencies:\nStrong verbal and written communication\nProficiency in computer applications and CRM systems\nOrganizational and time management skills\nTeam collaboration and interpersonal skills\nAbility to follow and teach procedures effectively\nAttention to detail and professionalism, especially via phone and email\nWorking Conditions\n Physical Requirements:Must be able to sit or stand for extended periods. Requires occasional lifting (up to 25 lbs.), reaching, and filing. Proper lifting techniques must be followed.\n\nWork Environment:General office environment with moderate noise levels.\n\nThis job description is not intended to create a contract of employment and is subject to change at the discretion of management. It does not include all duties, responsibilities, or qualifications associated with the role.\nNothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Nothing in this job description is intended to create a contractual obligation or to modify an employee’s employment at will status.\nThe requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential job functions.\nACCC is an equal opportunity employer and is committed to creating an inclusive and diverse workplace. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, genetic information, veteran status, or any other protected characteristic as defined by applicable law. We believe in fostering a workplace where everyone feels valued, respected, and empowered to succeed.\nIf you need assistance or accommodation during the application process due to a disability, please contact .\nBenefits\nComprehensive health insurance including medical, dental, and vision coverage\nMedical and dependent Flexible Spending Account (FSA)\nShort-Term and Long-Term Disability; Life Insurance\n401(k) retirement plan with company matching\nPaid time off and paid holidays\nRemote work flexibility\nProfessional development and training opportunities\nSupportive team environment and mission-driven culture","description_format":"text","description_chars":5486,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Health insurance","Life insurance","Professional development","Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Personal Finance Apps & Education","Consumer Loans & Pawnshops"],"lifecycle":[{"event":"open","at":"2026-10-13T03:02:39Z"}],"visa":[],"liveness":{"score":65,"band":"ok","label":"Likely open","p_open":1,"p_active":0.727,"p_room":0.9,"age_days":15,"expected_fill_days":27,"reasons":["conf:2","win:mid"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/consumer-credit-client-success-team-trainer","json_url":"https://alion.io/job/consumer-credit-client-success-team-trainer.json","meta":{"generated_at":"2026-10-24T01:53:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3057,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1971360},"rest":"https://alion.io/mcp/rest/get_company?id=1971360"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fconsumer-credit-client-success-team-trainer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fconsumer-credit-client-success-team-trainer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fconsumer-credit-client-success-team-trainer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/consumer-credit-client-success-team-trainer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fconsumer-credit-client-success-team-trainer"}]}