{"id":4187558,"url":"https://alion.io/job/consumer-credit-it-network-support-technician","title":"IT Network & Support Technician","company":{"id":1971360,"name":"Consumer Credit","domain":"consumercredit.com","url":"https://alion.io/company/consumercredit","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":70000,"max":80000,"currency":"USD","period":"year","gross":null,"usd_annual":80000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Jira","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Service Desk","optional":false},{"name":"TCP/IP","optional":false},{"name":"Twilio","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-12T18:43:06Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-12T18:43:06Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Position Summary\nThe IT Support Technician is responsible for troubleshooting and resolving end-user\nissues involving hardware, software, network connectivity, phone systems, and other IT\nservices in a timely manner. This position provides both Tier 1 and Tier 2 technical\nsupport, as appropriate, and is expected to take ownership of issues from initial report\nthrough resolution, including coordinating escalations and following up to ensure\nsuccessful completion. The IT Support Technician also supports the maintenance and\ntroubleshooting of physical and logical network infrastructure and assists with IT projects\nas needed.\nPrimary Duties and Responsibilities\nThis job description does not limit management’s ability to assign or adjust duties and responsibilities at any time.\nTroubleshoot and support physical network infrastructure, including switches,\nrouters, wireless access points, network cabling, and related connectivity equipment.\nTroubleshoot logical network connectivity and configuration issues, including TCP/IP,\nVLANs, DNS, DHCP, routing, VPN connectivity, and basic firewall rules.\nPromptly respond to and troubleshoot help desk inquiries, providing Tier 1 and Tier 2\ntechnical support as appropriate.\nSupport and troubleshoot Microsoft Azure resources and services, including virtual\nmachines, app services, networking, access permissions, and related cloud\ninfrastructure.\nTake ownership of assigned issues through completion, including troubleshooting,\nescalation, coordination with other IT resources or vendors, and follow-up with end\nusers to confirm resolution.\nProvide end-user assistance for hardware, software, phone systems, call recording,\nnetwork connectivity, and other IT-related issues.\nManage and maintain service desk tickets in Jira, ensuring accurate documentation,\ntimely updates, and appropriate resolution and closure.\nAssist with network equipment installation, configuration, maintenance, and\ntroubleshooting, escalating complex network issues as appropriate.\nReview network and endpoint security alerts, monitor security logs, and escalate\nidentified issues to the appropriate departmental resources\nInstall, configure, and maintain workstations, laptops, printers, software, and\nperipheral equipment, including equipment moves.\nAssist with routine maintenance of desktop applications, operating systems, and\nsoftware updates and patches.\nMaintain accurate IT asset inventory, tracking hardware and software throughout the\ndevice lifecycle.\nManage user accounts and access permissions, including network access, application\naccess, security groups, and building access credentials.\nTroubleshoot and repair IT-related equipment as needed.\nAssist with IT infrastructure improvements, system upgrades, and other technology\nprojects.\nOther duties as assigned\nRequirements\nIT Support Experience: Previous experience providing Tier 1 and Tier 2 technical\nsupport, including troubleshooting hardware, software, network connectivity, and\nWindows operating systems.\nNetworking: Strong foundational understanding of both physical and logical\nnetworking concepts, with hands-on experience troubleshooting LAN/WAN\nconnectivity, switches, routers, wireless networks, TCP/IP, VLANs, DNS, DHCP, and\nVPN connections. Experience with Ubiquiti equipment and CompTIA Network+\ncertification a plus.\nMicrosoft Azure (Required): Working knowledge and hands-on experience with\nMicrosoft Azure, including virtual machines, virtual networking, resource management,\naccess controls, and basic cloud infrastructure troubleshooting.\nMicrosoft Technologies: Familiarity with Microsoft 365 administration, including\nIntune, Microsoft Entra ID, Exchange Online, Windows Active Directory, and Windows\noperating systems.\nVoIP and Telephony: Knowledge of VoIP technologies and cloud-based phone\nsystems, particularly Twilio Flex, is beneficial.\nSecurity and Monitoring: Familiarity with endpoint security tools, network\nmonitoring, security alerts, and basic cybersecurity practices.\nIT Management Tools: Experience using ticketing systems, remote monitoring and\nmanagement tools, and endpoint management platforms.\nTroubleshooting and Ownership: Strong analytical and problem-solving skills,\nwith the ability to independently diagnose and resolve technical issues. Demonstrated\naccountability for managing issues through completion, including proactive\ncommunication, escalation management, and follow-up.\nIndependence: Ability to work independently, manage competing priorities, take\ninitiative, and identify and resolve technical issues with minimal supervision.\nCommunication: Strong verbal and written communication skills, including the\nability to explain technical concepts to nontechnical employees, provide timely status\nupdates, and document technical procedures and resolutions\nOther: Advanced computer knowledge; basic mathematical skills; ability to read and\ninterpret operating instructions, technical documentation, procedure manuals, and\nstandard operating procedures (SOPs); strong time management and attention to\ndetail; ability to work effectively in a team environment.\nSupervisory Responsibility: None\nWorking Conditions\n1. Lifting & Physical Requirements: Individuals may need to sit or stand for long\nperiods throughout the day. Reaching above shoulder heights, below the waist or lifting\nas required to file documents or store materials throughout the workday. Proper lifting\ntechniques required. May include lifting up to 50 pounds on occasion.\n2. Work Environment: General office environment with moderate noise level.\nNothing in this job description restricts management’s right to assign or reassign duties and\nresponsibilities to this job at any time. Nothing in this job description is intended to create a\ncontractual obligation or to modify an employee’s employment at will status.\nThe requirements listed above are representative of the knowledge, skill and/or ability\nrequired. Reasonable accommodations may be made to enable qualified individuals with\ndisabilities to perform the essential job functions.\nMA Pay Transparency Salary: $70k- $80k\nACCC is an equal opportunity employer and is committed to creating an inclusive and diverse\nworkplace. We do not discriminate based on race, color, religion, sex, sexual orientation,\ngender identity, national origin, disability, age, genetic information, veteran status, or any\nother protected characteristic as defined by applicable law. We believe in fostering a workplace\nwhere everyone feels valued, respected, and empowered to succeed.\nIf you need assistance or accommodation during the application process due to a disability,\nplease contact \nBenefits\nComprehensive health insurance including medical, dental, and vision coverage\nMedical and dependent Flexible Spending Account (FSA)\nShort-Term and Long-Term Disability; Life Insurance\n401(k) retirement plan with company matching\nPaid time off and paid holidays\nRemote work flexibility\nProfessional development and training opportunities\nSupportive team environment and mission-driven culture","description_format":"text","description_chars":7065,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Health insurance","Life insurance","Professional development","Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Personal Finance Apps & Education"],"lifecycle":[{"event":"open","at":"2026-11-12T18:43:06Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":27,"reasons":["conf:2","win:early"],"computed_at":"2026-11-12T21:38:30Z"},"pay":{"stated_usd_annual":80000,"is_top_pay":true},"html_url":"https://alion.io/job/consumer-credit-it-network-support-technician","json_url":"https://alion.io/job/consumer-credit-it-network-support-technician.json","meta":{"generated_at":"2026-11-12T21:38:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":45709,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1971360},"rest":"https://alion.io/mcp/rest/get_company?id=1971360"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fconsumer-credit-it-network-support-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fconsumer-credit-it-network-support-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fconsumer-credit-it-network-support-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/consumer-credit-it-network-support-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fconsumer-credit-it-network-support-technician"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4187558}},{"tool":"search_jobs","arguments":{"company":"consumercredit.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4187558},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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