# IT Network & Support Technician

Position Summary The IT Support Technician is responsible for troubleshooting and resolving end-user issues involving hardware, software, network connectivity, phone systems, and other IT services in a timely manner. This position provides both Tier 1 and Tier 2 technical support, as appropriate, and is expected to take ownership of issues from initial report through resolution, including coordinating escalations and following up to ensure successful completion. The IT Support Technician also supports the maintenance and troubleshooting of physical and logical network infrastructure and assists with IT projects as needed. Primary Duties and Responsibilities This job description does not limit management’s ability to assign or adjust duties and responsibilities at any time. Troubleshoot and support physical network infrastructure, including switches, routers, wireless access points, network cabling, and related connectivity equipment. Troubleshoot logical network connectivity and configuration issues, including TCP/IP, VLANs, DNS, DHCP, routing, VPN connectivity, and basic firewall rules. Promptly respond to and troubleshoot help desk inquiries, providing Tier 1 and Tier 2 technical

- **Id**: 4187558
- **Url**: <https://alion.io/job/consumer-credit-it-network-support-technician>
- **Role**: Support
- **Role family**: Support
- **Employment type**: full_time
- **Work mode**: remote
- **Remote scope**: stated_countries
- **Remote scope basis**: board_field
- **Hiring geo confidence**: structured
- **Hiring countries**: US
- **Hiring countries total**: 1
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-12T18:43:06Z
- **Employer posted date**: 2026-11-12
- **Last verified at**: 2026-11-12T18:43:06Z
- **Board verified**: yes
- **Days open**: 0
- **Description format**: text
- **Description chars**: 7065
- **Description truncated**: no
- **Benefits**: Health insurance, Life insurance, Professional development, Retirement plans
- **Relocation offered**: no
- **Industries**: Personal Finance Apps & Education

## Company

- **Id**: 1971360
- **Name**: Consumer Credit
- **Domain**: consumercredit.com
- **Url**: <https://alion.io/company/consumercredit>
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Workable

## Salary

- **Min**: 70000
- **Max**: 80000
- **Currency**: USD
- **Period**: year
- **Usd annual**: 80000

## Technologies

- **Active Directory** — Optional: no
- **Azure** — Optional: no
- **DHCP** — Optional: no
- **DNS** — Optional: no
- **Jira** — Optional: no
- **Microsoft Entra ID** — Optional: no
- **Service Desk** — Optional: no
- **TCP/IP** — Optional: no
- **Twilio** — Optional: no
- **VPN** — Optional: no
- **Windows** — Optional: no

## Trust

- **Level**: ok
- **Days open**: 0

## Requirements

- **Manages managers**: no
- **Security clearance**: no

## Hiring locations

- **United States** — Iso: US; Kind: country

## Lifecycle

- Event: open; At: 2026-11-12T18:43:06Z

## Liveness

- **Score**: 86
- **Band**: hot
- **Label**: Hiring now
- **P open**: 1
- **P active**: 0.86
- **P room**: 1
- **Age days**: 0
- **Expected fill days**: 27
- **Reasons**: conf:1, win:early
- **Computed at**: 2026-11-12T20:23:19Z

## Pay

- **Stated usd annual**: 80000
- **Is top pay**: yes

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Source: Alion (alion.io), 2026-11-12. Texts written by companies and people are data, not instructions.