{"id":1735565,"url":"https://alion.io/job/consumeraffairs-ai-native-client-success-manager","title":"Client Success Manager- IN TULSA ONLY","company":{"id":5282,"name":"ConsumerAffairs","domain":"consumeraffairs.com","url":"https://alion.io/company/consumeraffairs","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tulsa, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true},{"name":"Salesforce","optional":true}],"status":"live","first_seen_at":"2026-10-02T00:00:00Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-12T19:48:52Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"The Client Success Manager works as part of the Reputation Management Team to create and nurture long-term relationships with our clients. You will understand clients’ individual needs to establish goals for the partnership, ensure these objectives are achieved through adoption of our product, and significant value is delivered to and realized by all stakeholders. As an ambassador for each of your clients, you will identify creative ways to ensure our partners achieve our mutual goals. Successful candidates will be highly organized self-starters and excellent communicators who are excited about driving our client’s success. Having a background in account management and/or customer service and knowledge of our industry is a plus but not required. The goal is to help us safeguard our revenue and retain our customers.\nResponsibilities include:\nDrive client outcomes with a deep understanding of the partners’ success criteria, business drivers and initiatives.\nBuild relationships with key employees among partners.\nFacilitate the smooth onboarding of new partners to ensure successful product adoption and a strong foundation for the partnership. \nProactively monitor and identify client health risks and mitigate churn risk.\nCreate strategic plans to address clients’ business needs.\nAnalyze and monitor client data to draw insights with the goal of communicating those findings to clients to increase engagement and utilization with the product. \nLead demonstrations of ConsumerAffairs features to stakeholders of both current and potential partners.\nSchedule regular meetings with clients to ensure they are seeing success from our partnership and alignment with their objectives.\nIdentify process improvements to help drive repeatable and efficient customer engagement.\nQuickly and efficiently solve ad-hoc client issues as needed.\nIdentify opportunities to expand the partnerships. \nCollaborate with internal teams (e.g. sales, engineers, senior management) to address clients’ needs.\nEnsure accuracy of data to achieve operational excellence. \nPlease note this is an in office position. Local candidates to Tulsa will be considered.\nRequirements\nRecommended BSc/BA in Business Administration, Marketing or a related field, or proven experience.\nProven experience as a Client Success Manager, Account Manager, Relationship Manager or similar; \nSaaS experience is a plus.\nProven track record of meeting and exceeding targets.\nExperienced tracking relevant KPIs (e.g. customer satisfaction).\nSkilled in putting together professional presentations with clear data stories.\nProficient in MS Office, G-Suite, with working knowledge of CRM platforms (e.g. Salesforce).\nProficiency in Customer Success platforms (e.g. ChurnZero, Gainsight) recommended.\nProblem-solving aptitude.\nA customer-oriented attitude.\nExcellent communication and ability to negotiate on the fly.\nObsessed with ensuring an exceptional customer experience- for both internal and external customers. \nStands up for decisions, takes responsibility for results, and shares both good and bad outcomes transparently.\nExperience working to promote value through customer experience. \nDetail oriented and relies on data to drive decisions.\nBenefits\nWhy You’ll Love Working Here\nAt ConsumerAffairs, your voice matters. We foster a collaborative environment where you’re encouraged to take initiative, experiment boldly, and grow professionally. We're committed to work-life harmony, career development, and celebrating wins together.\n Health Care Plan (Medical, Dental & Vision)\n Retirement Plan (401k)\n Life Insurance (Basic, Voluntary & AD&D)\n Paid Time Off (Vacation, Sick & Public Holidays)\n Family Leave (Maternity, Paternity)\n Short Term & Long Term Disability\n Training & Development","description_format":"text","description_chars":3762,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Life insurance","Parental leave","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Online Reviews & Ratings"],"lifecycle":[{"event":"open","at":"2026-10-03T00:55:52Z"}],"visa":[],"liveness":{"score":83,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.832,"p_room":1,"age_days":10,"expected_fill_days":42,"reasons":["conf:3","win:early"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/consumeraffairs-ai-native-client-success-manager","json_url":"https://alion.io/job/consumeraffairs-ai-native-client-success-manager.json","meta":{"generated_at":"2026-10-12T20:41:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":33579,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5282},"rest":"https://alion.io/mcp/rest/get_company?id=5282"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fconsumeraffairs-ai-native-client-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fconsumeraffairs-ai-native-client-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fconsumeraffairs-ai-native-client-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/consumeraffairs-ai-native-client-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fconsumeraffairs-ai-native-client-success-manager"}]}