{"id":4204780,"url":"https://alion.io/job/contactmonkey-customer-community-marketing-manager","title":"Customer & Community Marketing Manager","company":{"id":674782,"name":"ContactMonkey","domain":"contactmonkey.com","url":"https://alion.io/company/contactmonkey","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":"middle","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Toronto, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":115000,"max":130000,"currency":"CAD","period":"year","gross":null,"usd_annual":91192},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"HubSpot","optional":false},{"name":"LinkedIn","optional":false},{"name":"Salesforce","optional":false},{"name":"Gmail","optional":true},{"name":"Google Ads","optional":true},{"name":"Outlook","optional":true}],"status":"live","first_seen_at":"2026-11-12T21:42:30Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-15T05:33:39Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Join our Marketing team, where you'll build our customer marketing motion from the ground up. As our Customer & Community Marketing Manager, you won’t just run campaigns behind the scenes. You will turn our customers into champions, not just inside their companies, but out in the market: at events, on stage, in communities and in their peer circles.\nYou'll report to our Director of Marketing and team up with the Events, Product Marketing, RevOps, Sales and CS teams to help us grow and expand existing customers. Expect smart people, big goals and plenty of room to make your mark.\nWhat you'll own\nAdvocacy and community\nBuild new customer programs like ContactMonkey customer awards and a Customer Advisory Board that help shine a spotlight on our users\nWork with our events team to coordinate customer involvement at industry events, webinars, dinners, and more\nRecruit our happiest customers to advocate for us by speaking at industry events, on webinars, case study stars, event hosts - even hiring some as advisors or influencers.\nAsk for reviews, referrals, and intros as part of your ongoing interactions with customers - and track them like any other pipeline.\nKeep track of engaged customers, surfacing warm opportunities to Sales and CS, and closing the loop after every event or program.\nHelp the marketing team turn your conversations with customers into content: short video clips, testimonials, case studies, LinkedIn posts.\nCustomer comms and lifecycle\nExecute digital customer comms including newsletters, in-app notifications.\nPartner with product marketing on product comms and ensuring new launches get in front of customers.\nLaunch customer campaigns that drive upsell and expansion opportunity, pipeline, and revenue, reporting on what's driving results and where to double down\nMeasure, test, and optimize\nPartner with RevOps to track and analyze performance of customer initiatives across the full funnel: event attendees, MQLs, SQOs, referrals, new advocates.\nReview your campaigns weekly, produce insight summaries, and contribute to quarterly campaign reviews.\nFeed learnings and insights from your time with customers back to the rest of the marketing team to keep messaging sharp.\nWhat you bring to the table\nYou have 3+ years of experience in customer marketing, growth marketing, or community at a B2B SaaS company\nYou have the ability to work independently and be a self-starter with a desire to test new, out-of-the-box ideas\nComfortable using marketing automation tools (Hubspot) and CRMs (Salesforce)\nYou bring AI literacy and have used it across previous roles, from drafting campaign briefs and optimizing email copy to interpreting performance data and generating ongoing insights.\nYou are a team player and able to confidently work cross-functionally with sales reps, CS and GTM leadership\nYou’re excited about the opportunity to meet our customers IRL and are up for some travel to events (~20%)\nYou value in-person collaboration and are able to join us in our Toronto office 3 days a week\nBonus points if… ⭐\nYou have an educational or work background in internal communications\nExperience in a high-growth or SaaS organization\nAny B2B marketing, Salesforce, Google Ads or HubSpot Certifications are a bonus\nYou're proud of some of the customer marketing campaigns you've run in your career, and have quantifiable results to show for it\nYou're a marketer who knows that \"growth\" means more than just lead gen and MQLs\nWhat's in it for you\n100% employer-paid benefits + a Health Spending Account from day one\nWork from anywhere in the world for up to 20 days a year\nStock options, so you own a piece of what we're building\nRRSP Group Savings Plan\nA generous vacation package to fully unplug\nA personal development budget to keep levelling up\nOne personal day + two volunteering days to give back\nYour birthday off\nFive health days a year\nA beautiful downtown Toronto office, stocked with all the best snacks\nThe details\nThe salary range for this role is $115K-$130K + bonus. Where you land depends on your experience, skills and our internal compensation framework, so pay stays fair across the team. Got questions about pay? Ask anytime. We're an open book throughout the process.\nThis is a net new role based in our downtown Toronto office at King and Spadina. We're together in the office 3 days a week, because the best ideas happen in person (and so do the snack runs).\nWho we are\nWe're a team of curious, driven people changing how companies talk to their employees. Brands like Pepsi, Adidas, Panasonic, Dyson and many more use ContactMonkey to make internal comms go from ignored to engaged.\nOur all-in-one platform lets teams build, send and measure internal emails right from Outlook or Gmail, with a drag-and-drop email builder, engagement tools and analytics that show what's actually landing. The result? More opens, more clicks and more conversations.\nWe've been growing fast, and we're just getting started:\n Ranked by the Globe and Mail as one of Canada's fastest-growing companies\n Named to the Deloitte Technology Fast 50™ in 2023, 2024 and 2025\n Named to the Deloitte Technology Fast 500™ in 2023, 2024 and 2025 as one of North America's fastest-growing companies\n Raised a $55M Series A in 2023\nEveryone belongs here\nWe build products for diverse workplaces, and the best way to do that is with a diverse team. We strongly encourage applications from everyone, regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.\nWe want every candidate to have a great, accessible experience. If you need any accommodations or adjustments during the interview process or beyond, just let us know and we'll make sure the right support is in place. We're always working to improve, so we welcome your feedback, too.\nA quick note on AI\nWe use AI to take notes during interviews. All applications and interviews are reviewed by real humans on our Talent Acquisition team. Our applicant tracking system uses AI to help with workflows and keep the hiring process running smoothly.","description_format":"text","description_chars":6093,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Generous vacation","Stock options"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Email Marketing","Team Communication & Collaboration"],"lifecycle":[{"event":"open","at":"2026-11-12T23:19:25Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":25,"reasons":["conf:2","win:early"],"computed_at":"2026-11-15T07:52:55Z"},"pay":{"stated_usd_annual":91192,"is_top_pay":false},"html_url":"https://alion.io/job/contactmonkey-customer-community-marketing-manager","json_url":"https://alion.io/job/contactmonkey-customer-community-marketing-manager.json","meta":{"generated_at":"2026-11-15T17:55:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10391,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":674782},"rest":"https://alion.io/mcp/rest/get_company?id=674782"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcontactmonkey-customer-community-marketing-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcontactmonkey-customer-community-marketing-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcontactmonkey-customer-community-marketing-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/contactmonkey-customer-community-marketing-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcontactmonkey-customer-community-marketing-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4204780}},{"tool":"search_jobs","arguments":{"company":"contactmonkey.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4204780},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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