{"id":2093787,"url":"https://alion.io/job/contactmonkey-intermediate-site-reliability-engineer","title":"Intermediate Site Reliability Engineer","company":{"id":674782,"name":"ContactMonkey","domain":"contactmonkey.com","url":"https://alion.io/company/contactmonkey","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"DevOps","role_family":"DevOps","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Toronto, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":130000,"max":150000,"currency":"CAD","period":"year","gross":null,"usd_annual":105324},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Amazon CloudWatch","optional":false},{"name":"Amazon EKS","optional":false},{"name":"ArgoCD","optional":false},{"name":"AWS","optional":false},{"name":"Bash","optional":false},{"name":"CI/CD","optional":false},{"name":"DNS","optional":false},{"name":"Docker","optional":false},{"name":"GDPR","optional":false},{"name":"Git","optional":false},{"name":"GitHub Actions","optional":false},{"name":"Grafana","optional":false},{"name":"Helm","optional":false},{"name":"IAM","optional":false},{"name":"JavaScript","optional":false},{"name":"Karpenter","optional":false},{"name":"KEDA","optional":false},{"name":"Kubernetes","optional":false},{"name":"Least Privilege","optional":false},{"name":"Linux","optional":false},{"name":"Model Context Protocol","optional":false},{"name":"MySQL","optional":false},{"name":"Node JS","optional":false},{"name":"Platform Engineering","optional":false},{"name":"PostgreSQL","optional":false},{"name":"Prometheus","optional":false},{"name":"Python","optional":false},{"name":"Redis","optional":false},{"name":"Ruby","optional":false},{"name":"Ruby on Rails","optional":false},{"name":"Sidekiq","optional":false},{"name":"SOC 2","optional":false},{"name":"Terraform","optional":false},{"name":"Terragrunt","optional":false},{"name":"Vue.js","optional":false},{"name":"Gmail","optional":true},{"name":"Outlook","optional":true}],"status":"live","first_seen_at":"2026-10-08T15:51:16Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-12T16:11:25Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Hey there! We're ContactMonkey\nOur mission is to power measurable employee engagement worldwide, and we're looking for an Intermediate Site Reliability Engineer to join our Engineering team.\nAbout the job\nWe're looking for someone who enjoys running production systems, understands how applications work, and brings practical application security experience.\nYou'll work closely with our SRE and development teams to maintain our infrastructure, improve deployments, investigate production issues, and address security risks. You'll also contribute to the technical controls that support SOC 2 audits and GDPR compliance.\nOur environment includes AWS, Kubernetes on EKS, Terraform, Terragrunt, GitHub Actions, Prometheus, Grafana, and CloudWatch. Our applications use Ruby on Rails, Vue.js, and Node.js, with MySQL, PostgreSQL, and Sidekiq supporting the backend.\nYou'll take ownership of defined projects and operational improvements, with senior engineers available for guidance and review. There's room to develop deeper expertise in reliability, infrastructure automation, and application security.\nYour impact\nInfrastructure & reliability: Maintain AWS and Kubernetes environments, troubleshoot production issues, and improve availability, performance, and resource usage.\nTerraform & Terragrunt: Build and maintain infrastructure as code, review plans, manage environment configuration, and address infrastructure drift.\nDeployments & developer experience: Improve CI/CD pipelines, deployment automation, release checks, and rollback procedures.\nMonitoring & incidents: Improve monitoring and alerts, join the on-call rotation, and contribute to incident reviews.\nApplication security: Work with developers to assess vulnerabilities, review security risks, and validate fixes.\nCI/CD security: Maintain code, dependency, secrets, container, and infrastructure scanning.\nCloud security: Strengthen IAM, secrets management, network controls, and Kubernetes security.\nSOC 2 & GDPR: Support technical controls, audit evidence, and personal data protection.\nRecovery: Test backups and recovery procedures, maintain runbooks, and support production readiness.\nCollaboration: Participate in code reviews, document changes, and support application, AI, and data engineering teams.\nAbout you\nAround 3-5 years of experience in SRE, DevOps, platform engineering, cloud operations, or a related engineering role. Equivalent practical experience is welcome.\nHands-on experience supporting production workloads in AWS.\nExperience writing and maintaining Terraform modules and Terragrunt configuration, including reviewing plans and working with remote state.\nExperience with Docker and Kubernetes, including troubleshooting deployments, services, health checks, and resource limits.\nA solid understanding of Linux, networking, DNS, HTTP, and TLS.\nAbility to write automation in Python, Bash, Ruby, JavaScript, or another suitable language.\nExperience with Git, pull requests, CI/CD pipelines, and deployment workflows.\nExperience using logs, metrics, dashboards, and alerts to investigate production problems.\nPractical application security experience through vulnerability remediation, secure code review, threat modelling, or security tooling.\nUnderstanding of common web application risks, including broken access control, injection, authentication weaknesses, and sensitive data exposure.\nFamiliarity with IAM, least privilege, secrets management, and encryption.\nWorking knowledge of SOC 2 controls and GDPR principles relevant to engineering, including access restrictions, data minimization, retention, and deletion.\nClear communication skills and good judgment about when to work independently, request a review, or escalate an issue.\nHow you can stand out\nSupported Ruby on Rails or Node.js applications in production\nWorked with MySQL, PostgreSQL, Redis or Valkey, and Sidekiq\nExperience with GitHub Actions, Argo CD, Helm, Karpenter, or KEDA\nBuilt useful monitoring with Prometheus, Grafana, or CloudWatch\nSupported services across multiple AWS regions\nHelped remediate penetration-test findings or contributed technical evidence to a SOC 2 audit\nParticipated in backup restoration or disaster recovery exercises.\nFamiliar with securing AI integrations, agent workloads, or MCP services\nYou hold relevant AWS, Kubernetes, Terraform, or security certifications.\nWorking with the team\nYou'll work closely with SRE and application engineers, and support AI and data initiatives where they depend on shared infrastructure.\nWe value people who ask questions, explain their reasoning, and leave systems easier for others to understand. You'll take part in technical discussions and code reviews, share what you learn, and help improve how we operate.\nReducing recurring incidents, unnecessary alerts, and repetitive manual work is part of the role. We want reliable systems and sustainable operations for the people supporting them.\nWhat we bring to the table\n100% employer-paid benefits and a Health Spending Account from day one\nWork from anywhere in the world for up to four weeks\nA stock option plan so you can own a piece of our success\nAn RRSP Group Savings Plan\nA generous vacation package\nA personal development budget\nOne personal day and two volunteering days\nYour birthday off\nFive health days per year\nA downtown Toronto office for hybrid work, with plenty of snacks\nCompensation and work details\nThe salary range for this role is $130,000-$150,000 Compensation is based on experience, skills, and our internal compensation framework and equity.\nWe're happy to discuss compensation throughout the hiring process.\nThis is a full-time position on our SRE team.\nThe role includes a shared on-call rotation after onboarding. We'll discuss the schedule, escalation support, and expectations during the interview process.\nWho we are\nContactMonkey helps organizations create, send, and measure internal communications directly within Outlook and Gmail.\nOur platform brings together email design, employee engagement tools, and analytics so internal communications teams can understand what reaches their people and what gets a response.\nAs the product grows, we're investing in reliability, security, and tooling that helps our engineering teams deliver changes confidently.\nDiversity is our strength\nAt ContactMonkey, we're building products for diverse organizations, and we need a diverse team to do that. We strongly encourage applications from everyone regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.\nWe are committed to an accessible hiring process. If you need accommodations or adjustments during interviews or beyond, please let us know so we can arrange the support you need.\nAI Disclosure\nWe use AI to take notes during our interviews. Applications and interviews are reviewed by our Talent Acquisition team. Our applicant tracking system uses AI for workflows and hiring process efficiencies.","description_format":"text","description_chars":6983,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Generous vacation","Hybrid work"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-08T15:58:23Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":17,"reasons":["conf:3","win:early"],"computed_at":"2026-10-12T06:55:09Z"},"pay":{"stated_usd_annual":105324,"is_top_pay":false},"html_url":"https://alion.io/job/contactmonkey-intermediate-site-reliability-engineer","json_url":"https://alion.io/job/contactmonkey-intermediate-site-reliability-engineer.json","meta":{"generated_at":"2026-10-12T20:02:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32387,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":674782},"rest":"https://alion.io/mcp/rest/get_company?id=674782"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcontactmonkey-intermediate-site-reliability-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcontactmonkey-intermediate-site-reliability-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcontactmonkey-intermediate-site-reliability-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/contactmonkey-intermediate-site-reliability-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcontactmonkey-intermediate-site-reliability-engineer"}]}