{"id":1148294,"url":"https://alion.io/job/contactnb-senior-product-manager-partner-experience","title":"Senior Product Manager, Partner Experience","company":{"id":1111973,"name":"ContactNB","domain":"contactnb.ca","url":"https://alion.io/company/contactnb","size_band":null,"is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Product","role_family":"Product","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Toronto, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":125000,"max":155000,"currency":"USD","period":"year","gross":null,"usd_annual":155000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false}],"status":"live","first_seen_at":"2026-09-15T00:00:00Z","employer_posted_date":"2026-09-15","last_verified_at":"2026-09-24T18:21:43Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"Your Moneris Career - The Opportunity\nThe Senior Product Manager, Partner Experience will lead the strategy, development, commercialization, and ongoing evolution of the products, platforms, APIs, and capabilities that power the partner experience across Moneris' Distribution Partnerships portfolio.\nThis role is responsible for defining how Moneris enables and supports its diverse partner ecosystem, including software platforms (ISVs), embedded payment partners, PayFacs, ISOs, associations, affiliates, referral partners, and other strategic distribution relationships.\nA key initial mandate will be leading the implementation, commercialization, and ongoing optimization of a strategic partner management platform and associated third-party acquiring capabilities. Beyond the initial platform implementation, the role will establish and evolve a broader Partner Experience product strategy focused on creating scalable, digital-first experiences that simplify how partners onboard, manage, support, and grow their merchant portfolios with Moneris.\nThis is a senior product leadership role requiring strong product management expertise, strategic thinking, technical and commercial acumen, and the ability to lead complex cross-functional initiatives.\nLocation: You will be based in our Toronto office, balancing in-office collaboration with remote flexibility.\nReporting Relationship: You will report to the Director, Product - Distribution Partnerships.\nPosting Type: New Position.\nSalary Range: The expected base salary range for this role is $125,000 - $155,000.\nTotal compensation may also include variable or discretionary incentive components, including but not limited to bonuses and commissions. Individual job offers are determined by various factors, including experience, education, skills, certifications, and other business needs.\nYour Moneris Career - What you'll do\nOwn the Partner Experience product strategy: Define and manage the product strategy, roadmap, and priorities for the Partner Experience portfolio, aligned with the broader Distribution Partnerships strategy.\n\nManage the end-to-end product lifecycle: Lead products and capabilities from discovery and business case development through delivery, commercialization, adoption, measurement, and continuous improvement.\n\nTranslate insights into product innovation: Turn partner needs, market trends, business objectives, and competitive insights into product opportunities, priorities, and scalable solutions.\n\nShape and enhance the partner experience: Define and continuously improve partner and merchant experiences across onboarding, portfolio management, servicing, reporting, settlement, and related capabilities.\n\nDrive platform, API, and ecosystem development: Lead the implementation and evolution of partner-facing platforms, APIs, and integration capabilities that enable partners to onboard, manage, and grow merchant portfolios at scale.\n\nAdvance automation and self-service capabilities: Identify opportunities to simplify experiences, increase automation, and support scalable portfolio growth.\n\nMeasure and optimize performance: Establish and monitor product success metrics, using data and partner feedback to drive adoption, prioritization, and ongoing improvement.\n\nLead cross-functional execution: Partner with Product, Technology, Operations, Risk, Finance, Legal, Sales, Marketing, and external stakeholders to deliver complex strategic initiatives.\n\nManage strategic partner and vendor relationships: Build and maintain relationships with technology and distribution partners to ensure capabilities and investments align with Moneris' long-term objectives.\n\nYour Moneris Career - What you bring\nRequired skills and experience\n5+ years of progressive experience in product management, product strategy, platform products, payments, fintech, SaaS, or related fields, including experience operating at a senior product management level.\n\nDemonstrated experience owning complex products or platforms from strategy and discovery through delivery, commercialization, and ongoing optimization.\n\nStrong knowledge of product management disciplines, including product strategy, roadmap development, prioritization, requirements definition, agile delivery, commercialization, and performance management.\n\nExperience leading complex initiatives across multiple business and technology teams without direct authority.\n\nExperience working with APIs, platform products, integrations, or technology-enabled ecosystems.\n\nExperience developing business cases, evaluating investments, defining pricing or commercial models, and measuring product performance.\n\nDemonstrated ability to translate customer or partner needs into scalable product solutions.\n\nExperience presenting recommendations and influencing decisions with senior stakeholders.\n\nBachelor's degree in Business, Commerce, Technology, Engineering, or a related discipline, or equivalent relevant experience.\n\nExperience that would set you apart\nExperience within payments, acquiring, fintech, banking, or financial services.\n\nExperience working with ISVs, PayFacs, ISOs, embedded payments providers, marketplaces, or other partner-led distribution models.\n\nExperience with merchant acquiring, payment facilitation, third-party acquiring, or merchant lifecycle management.\n\nExperience with partner management, merchant onboarding, underwriting, settlement, residual management, billing, or reporting platforms.\n\nExperience managing vendor or technology platform relationships.\n\nExperience developing API-first or platform-based products and services.\n\nYour Moneris Career - What you get\nAt Moneris, we believe in empowering you to succeed-personally and professionally. As part of our team, you'll have access to resources, opportunities, and an inclusive environment that supports your development and career.\nComprehensive Total Rewards Program, including performance-based bonuses, flexible benefits starting from day one, and your choice of a health spending account (HSA) or personal spending account (PSA).\n\nRetirement planning support, with profit-sharing programs including company match and a defined contribution pension plan.\n\nGrowth & development opportunities, including unlimited access to Coursera, mentorship programs, and an internal gig marketplace.\n\nHolistic wellness support, with an Employee & Family Assistance Program, 24/7 virtual healthcare, and workplace wellness initiatives.\n\nFlexibility that works for you, including hybrid work arrangements, a Work from Abroad program, and paid time off programs.\n\nRecognition and rewards, with company-wide recognition programs, exclusive banking perks from RBC & BMO, and access to great employee discounts.\n\nFind out more about the work perks and benefits you get as a Moneris employee at Moneris.com/careers\nNote: We welcome and encourage applications from Indigenous peoples, people of colour, people with disabilities, people of all genders, sexual orientation and intersectional identities.\nAI Disclosure: We may use AI-enabled tools to screen, select, and assess applications. All AI outputs are reviewed and validated by our recruitment team.\nWe acknowledge that people from equity-deserving groups (including racialized individuals, women, gender diverse individuals, individuals with disabilities, neurodivergent individuals, members of 2SLGBTQIA+ communities and those born outside of Canada) are less likely to apply for jobs unless they feel they meet all the requirements posted. At Moneris, we believe candidates bring experience to their work in many ways. We encourage you to apply and share, in the application form, the transferrable experience you bring, and how this will support your success in this role.","description_format":"text","description_chars":7738,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Hybrid work","Retirement plans"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Call Center Services","Contact Center Software"],"lifecycle":[{"event":"open","at":"2026-09-23T16:27:38Z"}],"liveness":{"score":66,"band":"ok","label":"Likely open","p_open":1,"p_active":0.698,"p_room":0.945,"age_days":9,"expected_fill_days":24,"reasons":["conf:2","win:mid"],"computed_at":"2026-09-24T05:45:00Z"},"pay":{"stated_usd_annual":155000,"is_top_pay":false},"html_url":"https://alion.io/job/contactnb-senior-product-manager-partner-experience","json_url":"https://alion.io/job/contactnb-senior-product-manager-partner-experience.json","meta":{"generated_at":"2026-09-25T02:21:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2509,"day_limit":5000,"remaining_today":2491,"minute_limit":60,"resets_at":"2026-09-26T00:00:00Z"}}}