{"id":3402799,"url":"https://alion.io/job/conterra-networks-technician-i","title":"Technician I","company":{"id":179391,"name":"Conterra Networks","domain":"conterra.com","url":"https://alion.io/company/conterra-networks","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Charlotte, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":61000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":7889},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"Microsoft Office","optional":false},{"name":"SharePoint","optional":false}],"status":"live","first_seen_at":"2026-10-28T15:05:59Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-10-30T15:05:37Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"JOB TITLE:\nNOC Technician I (Contract to Hire position)\nAbout Conterra\nConterra Networks creates custom technology-based network solutions for businesses of all sizes nationwide. For over 25 years our team of local professionals have been designing, building, and managing our 11,000+ mile owned and operated fiber network.\nWe are committed to providing fiber-driven solutions for even the highest-bandwidth consuming organizations, and to employing and empowering highly qualified people to serve you better than any other provider.\nFiber driven. People powered.\nOur slogan reinforces our customer commitment. Conterra delivers the network, but it is our people-and how much we care before, during, and after the build-that truly sets us apart.\nAs we continue to expand our business, we are looking for talented people we a creative mindset, a knack for problem-solving, a collaborative work ethic, and a passion for customer service to join our team.\nJOB PURPOSE:\nThe Technician I will be responsible for monitoring and supporting the overall infrastructure of Conterra’s network and assisting with 3rd party partners to resolve any network issues. The responsibilities are to include customer service, problem solving, troubleshooting, documenting, escalating, and reporting. He/She will troubleshoot and track status with Conterra’s incident management system to properly document the events as they occur. They will report incidents to management or other internal departments by following the SOP (Standard Operating Procedure) for escalations as required.\nREQUIRED QUALIFICATIONS/REPONSIBLITIES :\nMust demonstrate solid troubleshooting skills.\nMonitor all power related alarms via NMS system and create tickets in incident management system in a 24/7 environment.\nTroubleshoot network (Data & Voice) incidents in a timely fashion.\nPrioritize network issues by severity levels and escalate to appropriate levels, as necessary.\nResolve customer incidents via multiple communication outlets.\nMust have good customer service and organizational skills.\nMaintain status updates to internal and external customers until incidents are resolved.\nProvide accurate documentation for each incident.\nPerform various steps to verify levels and coordinate with Field Operations\nMust have clear verbal and written communication skills.\nAbility to learn and retain information in a fast-paced environment.\nAbility to multi-task efficiently and work independently and as a team while maintaining quality service.\nRespond to customer requests and provide timely communication as defined by our department’s policies.\nPossess the ability to take on new, demanding challenges.\nDemonstrate the ability to assume new levels of responsibility and deal with them effectively.\nExperience using MS Office Suite, SharePoint.\nKnowledge of Telnet, SSH, RDP, and WEBHTTPS required to access devices and utilize web and cli interfaces.\nMust maintain and/or exceed company QA scores.\nPerform any other duties assigned by NOC supervisor or manager.\nPerform on call support as needed.\nEDUCATION/CERTIFICATIONS:\nEducation: High School Diploma or equivalent required. 2- or 4-year technical degree and/or equivalent training preferred.\nExperience: Minimum of 0-1 years of experience working in a Tier 1 network operations support role. Experience/training on voice and data communication networks and the individual elements within those networks, data/wireless communications principles.\nWhat we offer\nCore values that embody teamwork, integrity, and excellence\nA super talented team who values hard work, success, and fun :)\nWork/ Life Balance\nDiversity & Inclusion\nConterra celebrates and supports diversity for the benefit of our employees, our business, and our community. We are proud to be an equal opportunity employer and a workplace which leverages and thrives on the diversity and inclusion of everyone on our team to drive excellence throughout our organization.","description_format":"text","description_chars":3944,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Telecommunications","Broadband"],"lifecycle":[{"event":"open","at":"2026-10-28T15:05:59Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":26,"reasons":["conf:3","win:early","comp:junior"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/conterra-networks-technician-i","json_url":"https://alion.io/job/conterra-networks-technician-i.json","meta":{"generated_at":"2026-10-30T15:56:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3945,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":179391},"rest":"https://alion.io/mcp/rest/get_company?id=179391"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fconterra-networks-technician-i"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fconterra-networks-technician-i"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fconterra-networks-technician-i"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/conterra-networks-technician-i\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fconterra-networks-technician-i"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3402799}},{"tool":"search_jobs","arguments":{"company":"conterra.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3402799},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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