{"id":3786342,"url":"https://alion.io/job/contexture-director-business-development-operations","title":"Director, Business Development Operations","company":{"id":2999719,"name":"Contexture","domain":"contexture.org","url":"https://alion.io/company/contexture-org","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":null},"role":"Sales","role_family":"Sales","seniority":"head","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Phoenix, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":8534,"max":9583,"currency":"USD","period":"month","gross":null,"usd_annual":114996},"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-11-05T03:47:59Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-06T13:36:25Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"DIRECTOR, BUSINESS DEVELOPMENT OPERATIONS\nJob Code: DIRBDOPS\nReports To: Vice President, Engagement Operations\nBase Location: AZ or CO\nWork Status: Hybrid/Physical Office\nMinimum Starting Monthly Range: $8,534\nHiring Range (Monthly Pay): $8,534 - $9,583\nFull-time / Part-time: Full-time\nExempt / Non-Exempt: Exempt\nRisk Designation: High\nSummary:\nDirector provides leadership and support for Contexture’s Business Development, Operations, Billing, and Engagement Department. The Director works across multiple business applications to streamline and expedite functions. In addition, this position requires collaboration across multiple departments within the organization and effective execution of key business functions. This position will plan, organize, coordinate and direct account management and workflow analysis activities for both internal and external customers, as well as provide administrative direction and support for the daily operational activities of the business development operations including: billing, solution documentation, process documentation, organizational standardization, quality assurance, operational workflows, reporting, solution expansion, presentation materials, pricing model evaluation and other shared support functions.\nThis position is based in Phoenix Arizona; Denver Colorado; or Grand Junction, Colorado and requires local residency in one of these base locations. Our strategic flexibility allows for local work from home opportunities.\nEssential Duties and Responsibilitiesinclude the following:\nCoordinate effectively with other Contexture department managers to ensure that all Contexture services are delivered on time, error-free and that they meet organizational and customer service expectations.\nCoordinate with Contexture’s management to develop and implement operational plans for new and existing business and clinical applications including preparation of new user identified requirements.\nCoordinate with customer support, project management and implementation support staff to identify, manage, communicate, and mitigate risks/issues throughout the onboarding process. Lead for Salesforce enhancement and improvement committee.\nProvide supervision and management of assigned staff, maintain allocated staffing levels, including leading recruitment efforts and creating on-boarding plans for new or transferred employees.\nEnsure appropriate and effective staff assignments and allocations are maintained, up-to-date, and equitable.\nSupport Contexture’s billing process flow, management of data from Salesforce to Finance for monthly, quarterly, annual and ad-hoc invoicing.\nProvide mentoring, coaching, and educational activities to support employee development that aligns with organizational goals and objectives.\nMaintain detailed knowledge of Contexture’s menu of products and services to provide effective customer support in establishing new services and troubleshooting functionality of existing services.\nWorks collaboratively with Client Support Services to problem solve identified issues, conduct outreach and satisfaction sessions, and delivers provider technical assistance to resolve barriers that prevent participants from making full use of the HIE.\nWork directly with the operations team to develop workflows and transition processes to provide seamless experience for participants from pre-sales, contracting, alignment with finance procedures, billing, and post-sale client management.\nResponsible for maintaining a deep understanding of customer needs and behaviors and developing engagement strategies that encourage increased participation in the HIE.\nWorks within Business Development Team to ensure all staff are oriented to priorities of the annual account management plan, billing protocols, and associated initiatives and campaigns.\nSupports the Business Development Team with reporting, tracking, and audit feedback on data from Salesforce; lead to the development of Salesforce reporting for executives and board presentations.\nEnsures that required report tracking activities and targets, accurate lists of participants and other standard reports are current and available.\nResponsible for the accuracy and completeness of all data points in relevant systems as it relates to participant information such as contact information, organization status, provider type, licensure, excluded party status, and other key data.\nAccountable for the credentialing/verification function for new and existing participants, ensuring accurate and high-quality capture and documentation of network data, and supporting compliance with current regulations on information blocking, privacy and 42 CFR Part 2.\nAccountable for audits and reviews to ensure the quality of data and coding within the database according to Contexture provider/network credentialing standards and criteria.\nProvide programmatic leadership and input for all strategic plan implementation processes as they relate to the company’s products, services, and sales with the leadership team.\nProvide effective and inspiring leadership by being actively involved across the organization.\nPerforms other related duties as assigned.\nQualifications\nTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nSkills\nStrong program and project management skills and experience, including experience managing multiple, concurrent, high-priority tasks, meeting timeframes, and maintaining quality standards required.\nStrong background and understanding of a diverse range of healthcare providers and organizations with the ability to link their business and clinical needs with technology solutions.\nExperience and comfort working with Senior Level executives.\nExcellent interpersonal, communication and public relations skills, including the ability to relate to all levels of the user community and ability to prepare clear, comprehensive written reports and deliver engaging oral presentations required.\nProven ability to work independently including within remote work environments, as well as ability to effectively work in a team environment and maintain strong working relationships required.\nAbility to plan, organize, manage, and prioritize multiple tasks and projects efficiently and effectively required.\nPrevious experience designing compensation plans for sales team.\nAbility to inspire and motivate a sales team to accomplish project goals, including their coaching, development, and training needs.\nSolid understanding of health information technology, health information exchange and EHR Meaningful Use preferred Ability to embrace change and adjust quickly to work demands and shifting priorities required.\nPrevious experience in creating campaigns that focus the sales energy in a direction that is consistent with overall corporate strategy.\nDemonstrated success in managing a sales funnel and closing contracts for services\nDetail oriented, especially as it relates to documentation management, time management, project management and external communications required.\nAdvanced knowledge of Microsoft Office toolset (Outlook, Word, Project, Excel, and PowerPoint required; Visio preferred).\nWorking knowledge of CRM tools preferred (Microsoft Dynamics-365, com, Infusionsoft, NetSuite, etc.).\nEducation/Experience\nMinimum of 7 - 10 + years of experience in business operation functions and/or program development and execution, of which a minimum of 1 year should be in health information exchange environment.\nBroad knowledge of a range of healthcare providers and organization types required.\nFamiliarity with Arizona and Colorado healthcare landscape preferred. Information technology experience required; health information exchange (HIE) and health information technology (HIT) implementation experience and knowledge preferred.\nBachelor’s degree in information management/technology, Business Administration, or related field required.\nProject management certification a plus.\nWork Environment\nThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.\nThe position may require occasional availability for after-hours work, outside of regularly scheduled hours.\nThe position may require ability to periodically drive to and from clients, conferences and / or events; and / or limited travel.\nThis position is expected to be exposed to, process, or handle sensitive information including but not limited to Protected Health Information (PHI), Personally Identifiable Information (PII), financial information, etc. As such, the holder of this position is expected to comply with all applicable laws, regulations, organizational policies, and compliance expectations.\nPhysical Demands\nThe physical demands described here are representative of those necessary to perform the essential functions of the role:\nFrequent communication and information exchange.\nRegular movement within the office to access equipment and materials.\nAbility to remain stationary for extended periods (approximately 50% of the time).\nContinuous use of computers and office equipment (e.g., keyboard, monitor, printer).\nFrequent handling of materials up to 10 lbs; occasional handling up to 30 lbs.\nReasonable accommodations may be made to enable individuals with disabilities to perform essential functions. \nNote: This job description is not intended to be an exhaustive list of all duties, responsibilities and/or qualifications associated with the job.\nBenefits: Contexture provides a comprehensive benefits package. For details, please request a Benefit Summary from our Benefits Department.\nThe organization is an inclusive Equal Opportunity Employer. We do not discriminate on the basis of age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or other status protected by law or regulation. \n #internalonly #LI-DNI","description_format":"text","description_chars":10251,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care"],"lifecycle":[{"event":"open","at":"2026-11-05T03:47:59Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"green card filings: 1","filings_12m":0,"filings_prev_12m":2,"green_card_filings_12m":1,"median_offered_wage_usd":77500,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":27,"reasons":["conf:1","win:early"],"computed_at":"2026-11-06T05:58:05Z"},"pay":{"stated_usd_annual":114996,"is_top_pay":false},"html_url":"https://alion.io/job/contexture-director-business-development-operations","json_url":"https://alion.io/job/contexture-director-business-development-operations.json","meta":{"generated_at":"2026-11-06T14:20:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26576,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2999719},"rest":"https://alion.io/mcp/rest/get_company?id=2999719"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcontexture-director-business-development-operations"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcontexture-director-business-development-operations"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcontexture-director-business-development-operations"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/contexture-director-business-development-operations\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcontexture-director-business-development-operations"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3786342}},{"tool":"search_jobs","arguments":{"company":"contexture.org","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3786342},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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