{"id":1472750,"url":"https://alion.io/job/continental-service-owner-and-software-developer-3","title":"Service Owner and Software Developer","company":{"id":3771,"name":"Continental","domain":"continental.com","url":"https://alion.io/company/continental","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":122,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":28,"computed_at":"2026-10-02T05:45:00Z"}},"role":"Backend","role_family":"Backend","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Braga, Portugal"],"countries":["PT"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":34000,"max_usd":76000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":8},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"CI/CD","optional":false},{"name":"Confluence","optional":false},{"name":"Git","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"JavaScript","optional":false},{"name":"Scrum","optional":false},{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false},{"name":"Spring Boot","optional":false},{"name":"SQL","optional":false},{"name":"Java","optional":true}],"status":"live","first_seen_at":"2026-09-29T08:53:11Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-02T11:00:16Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Continental is a leading tire manufacturer and industry specialist that develops and produces sustainable, safe and convenient solutions for automotive manufacturers as well as industrial and end customers worldwide. Founded in 1871, the company generated sales of €19.7 billion in 2025 and currently employs around 78,000 people in 54 countries and markets.\n Continental’s Data & Customer Solutions Competence Center develops innovative digital products that support both our customers and internal teams, and we’d love for you to be part of it!\nOur Digital Solutions IT team is searching for a talented Service Owner to oversee and enhance our Conti Connect Service.\nAs a Service Owner: you’ll drive the strategy, operations, and support of the ContiConnect Service across its full lifecycle. You’ll ensure stable delivery, collaborate with users and development teams, and uphold company standards for quality and security.\nAdditionally, in your Developer role, you’ll contribute to feature implementation, technical improvements, and automation to continuously enhance service performance.\nKey responsibilities:\nAct as the accountable IT Service Owner, serving as the primary contact for all operational service activities across the organization;\nOversee service delivery, improvement, and development in line with service agreements;\nMaintain and optimize the technical service setup ensuring compliance with internal governance frameworks, and IT risk-management standards;\nEnsure full adherence to data protection, cybersecurity, and privacy policies across all service processes;\nLead and coordinate ITIL-based service operations, managing incidents, problems, and change requests through the service desk with timely resolution and minimal business disruption;\nCollaborate with application owners, technical leads, developers, product managers, and key users;\nProvide regular reports on service performance, metrics, and overall service health to IT leadership and stakeholders;\nAct as the main escalation point for service-related issues;\nMentor and guide colleagues on best practices in IT service management;\nIdentify and drive continuous service and process improvements;\nSupport integration of automation and technical enhancements to improve service efficiency;\nCoordinate with development and release management teams to ensure seamless rollout of new features and changes.\n University degree in Computer Science, Software Engineering, or other related field;\n+ 3 years of professional experience in IT Service Management, covering incident, problem, change, and software-service-delivery processes in a structured IT environment;\n> 2 years of practical experience with Java and Spring Boot;\nStrong understanding of ITIL practices and hands-on experience with enterprise ITSM tools (ServiceNow, JIRA);\nFamiliar with IT compliance, governance frameworks, risk management, and cybersecurity standards;\nExperience working with KPIs, reporting, and Agile/Scrum environments.\nHands-on experience with Java and Spring Boot;\nUnderstanding of microservices architecture and RESTful APIs;\nHands-on experience with SQL, Git, and CI/CD pipelines;\nStrong communication, coordination, and organizational skills enabling efficient stakeholder management and alignment across IT and business functions;\nAbility to quickly learn new products and propose creative solutions;\nKnowledge of JIRA, Confluence, and foundational programming concepts (Java/JavaScript is a plus);\nFluency in English, both written and spoken.\n Our offer:\nIntegration in a challenging and international work environment;\nFlexible working model;\nAgile and collaborative working style;\nContinuous opportunities for the promotion of talent and training.\nReady to drive with Continental? Take the first step and fill in the online application.","description_format":"text","description_chars":3813,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Flexible schedule"],"hiring_locations":[{"name":"Portugal","iso":"PT","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Car Electronics","Automotive Components"],"lifecycle":[{"event":"open","at":"2026-09-29T17:09:16Z"}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":2,"expected_fill_days":28,"reasons":["conf:27","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-02T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/continental-service-owner-and-software-developer-3","json_url":"https://alion.io/job/continental-service-owner-and-software-developer-3.json","meta":{"generated_at":"2026-10-03T01:18:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1212,"day_limit":5000,"remaining_today":3788,"minute_limit":60,"resets_at":"2026-10-04T00:00:00Z"}}}