{"id":3019455,"url":"https://alion.io/job/continental-services-guest-experience-specialist","title":"Guest Experience Specialist","company":{"id":672971,"name":"Continental Services","domain":"continentalserves.com","url":"https://alion.io/company/continentalserves","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Pinpoint","truth_index":{"grade":"A","score":100,"open_postings":3,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":13,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Groveport, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":19,"max":21,"currency":"USD","period":"hour","gross":null,"usd_annual":42000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-20T17:26:42Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-28T11:27:15Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"A Taste of Who We Are:\n\nBacked by a tireless commitment to high quality, innovative culinary offerings and unparalleled client and guest services, Continental consistently ranks among the top contract dining and refreshment providers in the nation according to Food Management Magazine, the industry’s source for food service news and trends.\n\nOur Mission\nDelight our guest. Every meal. Every day.\nOur Core Values\n\nExceptional - We recruit and retain phenomenal people who consistently go the extra mile to deliver results that lead the industry.\n\nHospitality - We are tirelessly committed to providing the highest quality food, beverages, and service by anticipating our guests' needs so they can count on memorable experiences every time.\n\nCollaboration - We prioritize working together with a shared vision and effective & transparent communication, we unite as one team to achieve remarkable experiences.\n\nResponsibility - we hold ourselves accountable to be there for our team and clients, to deliver what we say we will, when we say we will and check in on progress along the way.\n\n Innovation - We are forward-thinkers always looking for new processes, technologies, and techniques to increase efficiencies and scalability to improve our services.\nThe Experience You’ll Create:\nThe Guest Experience Specialist is a field-based role responsible for elevating the guest experience across a defined territory of client locations. This position serves as a frontline brand ambassador, collaborating with Account Managers (AMs) and market teams to champion hospitality standards, enhance customer satisfaction, and reinforce Continental's mission of \"unreasonable hospitality.\"\nServe as the dedicated Guest Experience Specialist for a defined region\nPartner with assigned Account Manager (AM) to understand access protocols and location nuances, prioritize locations requiring attention or support, and collect and share insights that shape future store visits\nExecute all Grand Openings within designated territory, including preparation/planning (pre-opening coordination), internal communication between sales and operations to ensure alignment and awareness, on-site coordination, and collecting and documenting Grand Opening feedback\nCoordinate and execute additional Client Engagement events including event partnerships with vendors (e.g., Red Bull)\nPlan site visits at least one week in advance and log all visits and related details in the Guest Experience Schedule\nAdapt to changes in scheduling due to client needs or business priorities\nSchedule efficiently by leveraging flexible, unscheduled visit opportunities when appropriate\nDevelop deep understanding of the Guest Experience and interactions with our services and technology\nEnsure in-store signage is accurate, up-to-date and appropriately placed within market and vending service locations\nExecute routine site visits, identify service gaps, and share feedback with location leadership\nTrack all activities, follow-ups, and improvements using internal tools and scheduling sheets\nEnsure that opportunities for improvement are documented and communicated clearly, coordinated with store leads and the AM, and addressed effectively and consistently across multiple teams and departments\nPerforms other related duties as assigned.\nIngredients for Thriving:\n1-2 years of experience in hospitality, guest service, or customer-facing roles\nStrong verbal and written communication skills\nOrganized, detail-oriented, and capable of managing a dynamic field schedule\nProficient in using mobile apps, spreadsheets, and scheduling tools\nField-focused mindset, energized by daily client interaction and on-site engagement\nReliable communicator, able to effectively document and relay guest concerns and service needs\nSolution-oriented approach with ability to follow through on issues until resolved\nActs as brand ambassador, representing Continental with professionalism, care, and a commitment to excellence\nStrategic thinker who can connect brand vision with operational delivery and data insights\nCollaborative leader who thrives in matrixed environments and builds trusted cross-functional partnerships\nGuest/customer obsessed with passion for delivering unforgettable guest experiences and solving service challenges\nExperience in food service, retail, or multi-location field support preferred\nFamiliarity with client service protocols and service recovery approaches preferred\n Location(s) & Logistics:\nRegional hub-based position with frequent travel within designated territory\nExtended periods of standing and walking during on-site visits\nFlexible schedule to accommodate client needs and visit requirements\nValid driver's license and reliable transportation required\nSavor the Benefits:\nWe offer a range of benefits for eligibles team members, including:\nHealth Coverage - Medical, Dental and Vision\nVoluntary Life/AD&D, Short-Term and Long-Term Disability, Critical Illness, Parental Leave\n401(k) with company match\nPaid Time Off\nWellness Programs\nReferral bonus\nAdditional Perks\nTo see a summary of current benefits, please visithttps://www.continentalserves.com/work-at-continental/#benefits .\n#LI-KC1 #IND103","description_format":"text","description_chars":5186,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Parental leave","Wellness"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Vending & Automated Retail","Catering & Food Services"],"lifecycle":[{"event":"open","at":"2026-10-21T17:26:42Z"}],"visa":[],"liveness":{"score":71,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.785,"p_room":0.9,"age_days":7,"expected_fill_days":13,"reasons":["conf:4","win:mid","comp:junior"],"computed_at":"2026-10-28T05:59:10Z"},"pay":{"stated_usd_annual":42000,"is_top_pay":false},"html_url":"https://alion.io/job/continental-services-guest-experience-specialist","json_url":"https://alion.io/job/continental-services-guest-experience-specialist.json","meta":{"generated_at":"2026-10-28T15:38:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21090,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":672971},"rest":"https://alion.io/mcp/rest/get_company?id=672971"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcontinental-services-guest-experience-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcontinental-services-guest-experience-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcontinental-services-guest-experience-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/continental-services-guest-experience-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcontinental-services-guest-experience-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3019455}},{"tool":"search_jobs","arguments":{"company":"continentalserves.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3019455},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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