{"id":2320873,"url":"https://alion.io/job/contour-education-store-manager-epping","title":"Store Manager - Epping","company":{"id":449731,"name":"Contour Education","domain":"contoureducation.com.au","url":"https://alion.io/company/contour-education","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":{"grade":"B","score":76,"open_postings":4,"ghost_share":0,"stale_share":0.75,"repost_share":0,"time_to_fill_p50_days":61,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Melbourne, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":46000,"max_usd":100000,"period":"year","method":"role_country_seniority_unknown","sample_n":154},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-03T07:04:26Z","employer_posted_date":"2026-09-03","last_verified_at":"2026-10-21T22:25:09Z","board_verified":true,"closed_at":null,"days_open":48,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":48},"description":"Be the ultimate custodian of the Contour Campus experience ⭐\nWe are looking for a superstar full time Campus Manager (Store Manager) for our upcomingEpping VICcampus. At Contour our Campus Leaders hold full ownership of the assigned campus, ensuring it operates with uncompromising excellence across every dimension of student, parent, and tutor experience. You will lead and develop the campus experience team, safeguard operational discipline, and drive continuous improvement so that the campus is a model of “The Contour Standard.” This role is not only about managing day-to-day campus operations; it is about creating a living, breathing environment where students thrive, parents trust, and tutors excel.\nWho We Are\nContour was founded in 2020 by students who saw that the quality of your education was basically a lottery. Teachers stretched thin by the system, learning materials that varied from school to school, and support that stopped the moment you left the classroom.\nWe began with 5 students in a room. Today 15,000+ students have trusted Contour as their academic partners, and we've grown to 500+ team members across 10 campuses in Australia. In 2025 we ranked #8 on the AFR Fast 100 of fastest-growing companies.\nWe've produced hundreds of 99+ ATARs, tutored the world-record UCAT scorer, and placed 850+ students into medical and dental schools across Australia.\nContour is made up of three brands:\nContour Education → academic performance in high school\nContour MedPrep → entry into medical and dental schools\nContour TestPrep → entry into selective and scholarship schools\nContour is built by students, for students.\nWhat You Will Do\nLeadership\nCampus Ownership - Full accountability for the campus being safe, well-organised, and elite-experience-ready every day.\nTeam Leadership & Development - Lead, coach, and develop the Service Team into high-performing operators.\nCampus Representation - Champion the campus within Contour, escalating issues and upholding brand standards.\nCrisis & Issue Management - Lead confidently through disruption, resolving issues quickly while protecting the student experience.\nOperations\nOperational Excellence - Oversee core campus processes (opening/closing, class readiness, reschedules, attendance, inventory, phone/email/text service) with disciplined, flawless execution.\nTutor Enablement - Build trusted tutor relationships, keeping classrooms, resources, and tech fully prepared.\nExperience\nExperience Stewardship - Safeguard the full student and parent journey, from first trial to the hundredth class, ensuring every touchpoint is seamless and delightful.\nWalk-In & Student Support Oversight - Ensure clear, empathetic, accurate support for walk-ins and students/parents, building trust and confidence.\nTrial Experience & Conversion - Own the trial experience end-to-end, from trial pack prep to delivery, maximising conversion.\nImprovement\nWorkflow & Process Improvement - Identify gaps and embed solutions that lift campus efficiency and student experience.\nStandards & Quality Assurance - Audit operations, experience touchpoints, and team performance for uncompromising adherence to Contour standards.\nWhat You Will Bring\nRelevant Experience - Prior customer service leadership experience (education, operations, retail, hospitality etc.)\nTeam Leadership - Guides, supports, and develops service team.\nOn-Campus Commitment - Ready to be present on-site full-time, leading from the floor every day, with availability across weeknights and weekends when classes run.\nCommunication - Clear, empathetic, and professional with students, families & team members.\nOperational Discipline - Keeps systems, processes, and standards on track.\nProblem Solving - Handles issues calmly and decisively.\nContinuous Improvement - Always finding ways to work smarter and deliver better.\nEnergy & Presence - Brings positivity and sets the tone on campus.\nAccountability - Owns outcomes and drives campus excellence.\nLong-Term Mindset - Willing to grow with the team and brand.\nStudent & Customer Focus - Genuinely motivated to create positive experiences for students, parents, and staff.\nWhy You Will Love It\nThe opportunity to own your campus and deliver the Contour standards of excellence.\nAutonomy and trust, your ideas and improvements will be heard and implemented.\nClose collaboration with senior leaders in a non-corporate, high-impact environment.\nDeeply meaningful work, supporting students and families through important moments.\nOpportunity for career development to progress as the organisation grows.\nCompetitive salary of $75,000 to $90,000 AUD + super, extra leave, EAP access, and lifestyle perks.\nApplication Process\nSubmit your application.\nShortlisted candidates will complete a video interview and behavioural assessment.\nAttend a in person interview.\nIf you've led a team before and know what it takes to make every customer interaction feel personal, we'd love to hear from you.","description_format":"text","description_chars":4954,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Secondary Education"],"lifecycle":[{"event":"open","at":"2026-10-12T06:03:58Z"}],"visa":[],"liveness":{"score":56,"band":"ok","label":"Likely open","p_open":1,"p_active":0.741,"p_room":0.75,"age_days":47,"expected_fill_days":61,"reasons":["conf:1","win:late"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/contour-education-store-manager-epping","json_url":"https://alion.io/job/contour-education-store-manager-epping.json","meta":{"generated_at":"2026-10-22T01:50:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1141,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":449731},"rest":"https://alion.io/mcp/rest/get_company?id=449731"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcontour-education-store-manager-epping"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcontour-education-store-manager-epping"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcontour-education-store-manager-epping"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/contour-education-store-manager-epping\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcontour-education-store-manager-epping"}]}