{"id":3020632,"url":"https://alion.io/job/contour-software-it-helpdesk-support-engineer","title":"IT HelpDesk Support Engineer","company":{"id":62249,"name":"Contour Software","domain":"contour-software.com","url":"https://alion.io/company/contour-software","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":78,"open_postings":9,"ghost_share":0,"stale_share":0.889,"repost_share":0,"time_to_fill_p50_days":45,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lahore, Pakistan","Karachi, Pakistan","Islamabad, Pakistan"],"countries":["PK"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"Google Workspace","optional":false},{"name":"Least Privilege","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"OneDrive","optional":false},{"name":"Outlook","optional":false},{"name":"SharePoint","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false},{"name":"DHCP","optional":true},{"name":"DNS","optional":true},{"name":"ITIL","optional":true},{"name":"Jira","optional":true},{"name":"PowerShell","optional":true},{"name":"ServiceNow","optional":true}],"status":"live","first_seen_at":"2026-10-20T00:00:00Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-11-06T21:39:34Z","board_verified":true,"closed_at":null,"days_open":18,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":18},"description":"About Contour\nContour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.\nAs a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.\nWhat started as an R&D & Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore & Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!\nThe Division: \nJonas Club Software helps clubs thrive by focusing on the creation of exceptional experiences. These experiences are delivered through industry leading services, integrated applications, innovative technology, and long term partnerships with the clubs we serve.\n The Position: \nTo work as part of an internal team servicing support requests on a variety of products across a range of businesses. Support will cover Desktop, Server, Active Directory, Networking, Telephone, and Cloud Services. You will be expected to communicate via email, telephone, and via video call to resolve issues within defined time scales in a high-pressure environment. In addition, you will be expected to liaise with senior team members and work as part of a team on selected project work.\nYou will be required to provide first- and second-line technical support with a strong focus on user onboarding and offboarding. The role involves managing user access, devices, and applications while ensuring a smooth employee experience across the joiner-mover-leaver (JML) lifecycle. The ideal candidate is hands-on, customer-focused, and comfortable working in a fast-paced support environment.\nJob Responsibilities: \nReporting to I.T. Manager the core responsibilities are: \nProvision and de-provision user accounts in Microsoft 365 (Azure AD / Entra ID)\nCreate and manage: User mailboxes, shared mailboxes, and distribution lists Microsoft Teams access and M365 groups OneDrive access and data transfer during offboarding\nAssign and revoke licenses based on role and policy\nConfigure MFA, conditional access, and basic security settings (as per policy)\nCoordinate onboarding with HR and relevant business stakeholders\nEnsure timely and compliant offboarding, including access removal and asset recovery\nProvide Level 1 / Level 2 support for IT issues via ticketing system, email, and walk-ins\nTroubleshoot issues related to:\nWindows OS, MacOS, laptops, desktops\nMicrosoft 365 (Outlook, Teams, OneDrive, SharePoint)\nVPN, Wi-Fi, printers, and basic networking\nInstall, configure, and support standard business applications\nSet up and maintain end-user devices (laptops, peripherals, mobile devices)\nEscalate complex issues to higher-level support teams when required\nManage user access rights based on least privilege principles\nMaintain accurate records of: IT assets User access and permissions\nSupport device management using Intune / Endpoint Manager (if applicable)\nEnsure compliance with internal IT and security policies\nMaintain up-to-date IT documentation and SOPs\nCreate and update onboarding/offboarding checklists\nIdentify recurring issues and suggest process or automation improvements\nAssist in IT audits by providing access and system records\n Job Qualification:\nHands-on experience with Microsoft 365 administration\nStrong knowledge of: Azure AD / Entra ID user management Outlook, Teams, OneDrive, SharePoint\nExperience with Windows 10/11 support\nExperience with Google Workspace (nice to have)\nFamiliarity with ticketing systems (ServiceNow, Jira, Freshservice, etc.)\nBasic understanding of: Networking (DNS, DHCP, VPN) Active Directory (on-prem or hybrid)\nExperience migrating Google Workspace and SharePoint (nice to have)\nSoft Skills\nStrong customer service mindset\nClear communication and problem-solving skills\nAbility to manage multiple tickets and priorities\nAttention to detail, especially during onboarding/offboarding\nAbility to work independently and as part of a team\nPreferred / Nice-to-Have\nExperience with Intune / Endpoint Manager\nPowerShell basics for user and license management\nExposure to automation of joiner-leaver processes\nITIL Foundation or similar certification\nExciting Benefits we offer:\nMarket-leading Salary\nMedical Coverage - Self & Dependents\nParents Medical Coverage\nProvident Fund\nEmployee Performance-based bonuses\nHome Internet Subsidy\nConveyance Allowance\nProfit Sharing Plan [Tenured Employees Only]\nLife Benefit\nChild Care Facility\nCompany Provided Lunch/Dinner\nProfessional Development Budget\nRecreational area for in-house games\nSporadic On-shore training opportunities\nFriendly work environment\nLeave Encashment\nDisclaimer: At Contour, we attribute our success to the unique contributions of our diverse staff. We’re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we’ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.\nIn our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.","description_format":"text","description_chars":6205,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Professional development"],"hiring_locations":[{"name":"Pakistan","iso":"PK","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-21T17:44:07Z"}],"visa":[],"liveness":{"score":79,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.872,"p_room":0.9,"age_days":18,"expected_fill_days":45,"reasons":["conf:8","velocity","win:mid"],"computed_at":"2026-11-07T05:47:08Z"},"pay":null,"html_url":"https://alion.io/job/contour-software-it-helpdesk-support-engineer","json_url":"https://alion.io/job/contour-software-it-helpdesk-support-engineer.json","meta":{"generated_at":"2026-11-07T09:54:12Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8278,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":62249},"rest":"https://alion.io/mcp/rest/get_company?id=62249"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcontour-software-it-helpdesk-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcontour-software-it-helpdesk-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcontour-software-it-helpdesk-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/contour-software-it-helpdesk-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcontour-software-it-helpdesk-support-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3020632}},{"tool":"search_jobs","arguments":{"company":"contour-software.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3020632},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}