{"id":3020634,"url":"https://alion.io/job/contour-software-site-reliability-engineer","title":"Site Reliability Engineer","company":{"id":62249,"name":"Contour Software","domain":"contour-software.com","url":"https://alion.io/company/contour-software","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":78,"open_postings":9,"ghost_share":0,"stale_share":0.889,"repost_share":0,"time_to_fill_p50_days":45,"computed_at":"2026-11-07T05:47:08Z"}},"role":"DevOps","role_family":"DevOps","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Karachi, Pakistan","Lahore, Pakistan","Islamabad, Pakistan"],"countries":["PK"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":15000,"max_usd":41000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":3508},"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"Azure AKS","optional":false},{"name":"Azure DevOps","optional":false},{"name":"Bash","optional":false},{"name":"Bicep","optional":false},{"name":"CI/CD","optional":false},{"name":"Datadog","optional":false},{"name":"Docker","optional":false},{"name":"Kubernetes","optional":false},{"name":"Linux","optional":false},{"name":"New Relic","optional":false},{"name":"PowerShell","optional":false},{"name":"Python","optional":false},{"name":"Self-Healing","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"SOC 2","optional":false},{"name":"Terraform","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-20T00:00:00Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-11-06T21:39:34Z","board_verified":true,"closed_at":null,"days_open":18,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":18},"description":"About Contour\nContour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.\nAs a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.\nWhat started as an R&D & Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore & Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!\nThe Site Reliability Engineer owns reliability engineering for Jonas Club's hosted and SaaS environment, built primarily on Microsoft Azure across SaaS, legacy, application hosting, and data center infrastructure. This role defines and tracks service-level objectives, leads technical response for complex incidents, and drives the observability and automation work needed to keep client-facing systems reliable as the hosting migration scales.\nTheSRE sits within Cloud Operations and partners closely with CloudOps and DevOps engineers, contributing reliability and observability standards to Jonas Club's Cloud Center of Excellence (CCoE) for consistent application across Jonas Club and its affiliated portfolio companies.\nKey Responsibilities\nDefine, own, and continuously refine SLIs and SLOs for hosted applications, and use error-budget burn to drive engineering and operational priorities.\nOwn the reliability roadmap for assigned hosting workstreams, balancing new feature delivery against system stability.\nDesign and maintain monitoring, logging, and distributed tracing (e.g., Azure Monitor, New Relic) to detect and resolve issues before they affect clients.\nBuild dashboards and alerting that give the CloudOps team early signal on degrading reliability, not just outright outages.\nAct as a senior technical escalation point and incident commander for complex, high-severity production incidents.\nOwn post-incident reviews and root-cause analysis, and track remediation items through to closure.\nHelp design and continuously improve the on-call rotation and incident response process for the CloudOps team.\nIdentify and automate repetitive operational work using Infrastructure as Code (e.g., Terraform, ARM, Bicep) and scripting.\nBuild self-healing and auto-remediation capabilities where appropriate to reduce manual intervention.\nLead capacity planning and performance engineering across the hybrid Azure, legacy, and data center environment.\nPartner with CloudOps on infrastructure readiness as on-premises legacy clients migrate to the hosted environment, validating capacity and reliability ahead of cutover.\nOwn tracking and reporting of DORA metrics (deployment frequency, lead time for changes, change failure rate, mean time to recovery) alongside SLIs/SLOs, and use them to drive continuous improvement.\nPartner with CloudOps on backup practices and the Critical Asset List, ensuring actual practice stays aligned with SOC 2 and PCI requirements and with client-facing hosting commitments.\nContribute reliability and observability standards and best practices to the CCoE for consistent application across Jonas Club and its affiliated portfolio companies.\nMentor CloudOps engineers on SRE practices, incident response, and operational excellence.\nQualifications\nEducation & Experience\nBachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.\nSix or more years of experience in Site Reliability Engineering, Cloud Operations, or Infrastructure Engineering, including demonstrated ownership of production reliability for a SaaS or hosted platform.\nExperience leading or acting as a senior responder during high-severity production incidents.\nTechnical Expertise\nDeep, hands-on expertise with Microsoft Azure (compute, networking, storage, identity, and security).\nIn-depth knowledge of both Windows and Linux operating systems, including administration, troubleshooting, and performance tuning in production environments.\nAdvanced proficiency in Infrastructure as Code (Terraform, ARM, or Bicep) and scripting languages (PowerShell, Bash, or Python).\nHands-on experience with monitoring, logging, and observability tooling (e.g., Azure Monitor, New Relic, Datadog).\nExperience with containerization and orchestration platforms (Docker, Kubernetes/AKS).\nWorking knowledge of CI/CD pipelines and release practices (e.g., Azure DevOps).\nFamiliarity with DORA metrics and SLI/SLO/error-budget frameworks, and using them to drive reliability and delivery improvements.\nExperience operating hybrid environments that combine data center, legacy on-premises, and cloud-hosted infrastructure is a plus.\nCertifications (preferred, not required)\nMicrosoft Certified: Azure Administrator Associate or Azure Solutions Architect Expert.\nCertified Kubernetes Administrator (CKA) is an asset.\nSkills & Attributes\nStrong, calm decision-making under pressure during live incidents, with clear written and verbal communication to technical and non-technical audiences.\nHigh degree of ownership and follow-through, from detection through root cause to prevention.\nDemonstrated integrity, humility, and a desire to learn and grow.\nComfortable working independently and collaboratively within a team that spans multiple business units.\nHigh degree of confidentiality concerning Jonas Club and customer business.\nAdditional Requirements\nParticipation in an on-call rotation.\nExciting Benefits we offer:\nMarket-leading Salary\nMedical Coverage - Self & Dependents\nParents Medical Coverage\nProvident Fund\nEmployee Performance-based bonuses\nHome Internet Subsidy\nConveyance Allowance\nProfit Sharing Plan [Tenured Employees Only]\nLife Benefit\nChild Care Facility\nCompany Provided Lunch/Dinner\nProfessional Development Budget\nRecreational area for in-house games\nSporadic On-shore training opportunities\nFriendly work environment\nLeave Encashment\nDisclaimer: At Contour, we attribute our success to the unique contributions of our diverse staff. We’re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we’ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.\nIn our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.","description_format":"text","description_chars":7449,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-21T17:44:07Z"}],"visa":[],"liveness":{"score":81,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":0.9,"age_days":18,"expected_fill_days":45,"reasons":["conf:8","velocity","win:mid"],"computed_at":"2026-11-07T05:47:08Z"},"pay":null,"html_url":"https://alion.io/job/contour-software-site-reliability-engineer","json_url":"https://alion.io/job/contour-software-site-reliability-engineer.json","meta":{"generated_at":"2026-11-07T06:22:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":65,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":62249},"rest":"https://alion.io/mcp/rest/get_company?id=62249"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcontour-software-site-reliability-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcontour-software-site-reliability-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcontour-software-site-reliability-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/contour-software-site-reliability-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcontour-software-site-reliability-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3020634}},{"tool":"search_jobs","arguments":{"company":"contour-software.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3020634},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}