{"id":2740690,"url":"https://alion.io/job/control-risks-gsoc-shift-supervisor-night-shift","title":"GSOC Shift Supervisor - Night Shift","company":{"id":6732,"name":"Control Risks","domain":"controlrisks.com","url":"https://alion.io/company/control-risks","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":80,"open_postings":15,"ghost_share":0,"stale_share":0.8,"repost_share":0,"time_to_fill_p50_days":41,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["São Paulo, Brazil"],"countries":["BR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"Jira","optional":true},{"name":"ServiceNow","optional":true}],"status":"live","first_seen_at":"2026-10-16T20:42:04Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-17T04:55:02Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"This role requires both in-person (night shift) and 12x36 shift work. Shifts are 12 hours, with 36 hours off in between. Please submit CVs in English.\nThe Global Security Operational Shift Supervisor (24/7) within the Global Security Operations Center (GSOC) is responsible for coordinating real-time security operations during the assigned shift, ensuring continuous monitoring, effective incident response, and operational alignment across all GSOC functions.\nThe role oversees the operational activity of a multidisciplinary team composed of CCTV Operators, Risk Analysts, Intelligence Analysts, and Incident Response personnel, ensuring adherence to GSOC policies, service levels, and operational protocols.\nActing as the on-duty operational coordinator, the Shift Supervisor maintains the overall operational picture of the GSOC, ensuring that incidents are properly triaged, escalated, and managed according to established frameworks. The position works closely with vertical leads for Executive Protection, Intelligence, and Integration to ensure consistent operational execution across the GSOC environment.\nThis position requires strong situational awareness, leadership under pressure, and the ability to coordinate multidisciplinary teams during dynamic operational scenarios to ensure the protection of people, facilities, and business operations.\nRole tasks and responsibilities\nShift Operations Coordination:\nCoordinate GSOC activities during the assigned shift, ensuring monitoring, analysis, response, and reporting functions operate according to established SOPs.\nMaintain a real-time operational picture of incidents, alerts, and ongoing activities across all supported regions.\nAct as the primary operational escalation point during the shift, ensuring incidents are properly triaged and escalated according to defined protocols.\nConduct shift briefings and handovers to ensure continuity of situational awareness between teams.\nEnsure operational coverage and adherence to GSOC service levels and procedures.\nIncident & Crisis Coordination:\nOversee the operational coordination of incidents, validating categorization, priority levels, and escalation pathways.\nCoordinate with Corporate Security teams, including Incident Response, Executive Protection, Intelligence, Facilities, and IT Security when incidents require cross-functional response.\nEnsure Situational Awareness Reports (SARs), incident logs, and operational updates are accurate and delivered within established timelines.\nSupport crisis response coordination during major incidents or high-risk situations.\nManage emergency notifications and alerting systems (e.g., Everbridge) when required.\nOperational Oversight & Quality Assurance:\nSupervise GSOC personnel during the shift, ensuring adherence to operational standards and procedures.\nProvide real-time guidance and coaching to analysts and operators during operational activities.\nMonitor team performance and compliance with documentation, escalation protocols, and quality standards.\nCoordinate with the Integration and Training Lead to reinforce operational consistency and continuous improvement.\nTeam Support & Development:\nSupport onboarding and cross-training of GSOC personnel.\nPromote knowledge sharing and operational discipline within the shift team.\nConduct periodic operational exercises or scenario-based drills to reinforce readiness.\nOperational Reporting & Global Coordination:\nMaintain a live operational log of shift activities, ensuring traceability of actions and decisions.\nProvide concise shift summaries and situational updates to GSOC leadership and Corporate Security stakeholders.\nIdentify recurring operational challenges or process gaps and escalate improvement opportunities to the relevant teams (e.g., Integration).\nEnsure coordination with the global GSOC network to maintain consistent security coverage across time zones.\nRequirements\nBachelor’s degree in Security Management, International Relations, Business Administration, or a related field.\n2-4 years of experience in a GSOC, security operations, or incident management environment.\nPrevious experience coordinating or supervising operational teams in a 24/7 monitoring environment.\nStrong understanding of incident response processes, risk monitoring, and crisis communication.\nExcellent written and verbal communication skills in English and Portuguese; Spanish is a plus.\nAbility to operate effectively under pressure, manage multiple priorities, and make time-sensitive decisions.\nFamiliarity with operational metrics, KPIs, SLAs, and quality assurance programs.\nPreferred Qualifications\nExperience working in international security operations environments or multi-country GSOCs.\nExperience working with security technologies including CCTV monitoring platforms, access control systems, incident management platforms (e.g., Jira, ServiceNow), and emergency notification tools (e.g., Everbridge).\nKnowledge of incident command systems and crisis management frameworks.\nStrong analytical and operational reporting skills.","description_format":"text","description_chars":5055,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Security Services","Management Consulting"],"lifecycle":[{"event":"open","at":"2026-10-16T20:42:04Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":0,"expected_fill_days":41,"reasons":["conf:0","stale_co","velocity","win:early"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/control-risks-gsoc-shift-supervisor-night-shift","json_url":"https://alion.io/job/control-risks-gsoc-shift-supervisor-night-shift.json","meta":{"generated_at":"2026-10-17T07:59:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10791,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6732},"rest":"https://alion.io/mcp/rest/get_company?id=6732"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcontrol-risks-gsoc-shift-supervisor-night-shift"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcontrol-risks-gsoc-shift-supervisor-night-shift"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcontrol-risks-gsoc-shift-supervisor-night-shift"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/control-risks-gsoc-shift-supervisor-night-shift\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcontrol-risks-gsoc-shift-supervisor-night-shift"}]}