{"id":3852042,"url":"https://alion.io/job/control-risks-soc-operator-2","title":"SOC Operator","company":{"id":6732,"name":"Control Risks","domain":"controlrisks.com","url":"https://alion.io/company/control-risks","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":82,"open_postings":14,"ghost_share":0,"stale_share":0.714,"repost_share":0,"time_to_fill_p50_days":35,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false}],"status":"live","first_seen_at":"2026-11-06T03:57:26Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-06T19:56:37Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"In this role, you will support one of Control Risks’ most forward-thinking and prestigious client accounts - a globally recognised organisation known for its commitment to delivering an exceptional workplace and service experience.\nThe SOC Operator will operate and monitor all systems within the SOC in a professional and efficient manner, whilst ensuring integrity, accuracy and confidentiality of all information. The Operator will provide support to the SOC Supervisor and Manager in running the smooth SOC Operation.\nResponsibilities:\nGranting, modification and removal of access rights to support the maintenance of agreed KPIs.\nNew access configuration\nMaintenance of LENEL Enterprise access control system (Card issuance, Cancellation, Access level modification, report generation).\nProduction and management of SOC activity reports\nAssess and escalate security threats, emergencies, and incidents to the appropriate personnel and teams.\nFollow established protocols and procedures to manage security incidents, coordinating with on-site personnel, law enforcement, and third-party vendors as needed.\nDocument all incidents, actions taken, and outcomes in a detailed and accurate manner.\nCommunicate clearly and effectively with team members, management, and external partners to provide updates on ongoing incidents and ensure smooth transitions between shifts.\nAssist in conducting regular security checks of facilities and equipment, identifying and reporting any anomalies or vulnerabilities and support audit-related queries.\nParticipate in training programs to maintain and enhance knowledge of security procedures, emergency response protocols, and technology updates.\nCollaborate with cross-functional teams to review security processes and recommend improvements based on observed trends and incident analyses.\nSupport the SOC Supervisor, Lead and other team members in various tasks related to security operations.\nStay informed about global security trends, emerging threats, and best practices in security management.\nSupport the client’s operational excellence programme:\nSupport the client’s broader Corporate Real Estate and workplace strategy by proactively identifying operational needs, potential risks, and service gaps, ensuring they are addressed through the appropriate processes and channels.\nCollaborate closely with cross-functional teams to drive timely, high-quality resolution of issues across all workplace environments.\nUphold safety, security, compliance, and confidentiality standards to maintain a reliable, well-governed, and trusted workplace experience.\nContribute insights, observations, and recommendations that enhance service quality, streamline workflows, and elevate the overall employee, guest, and stakeholder experience.\nWork collaboratively across the Corporate Real Estate function:\nWork proactively and collaboratively across teams to anticipate needs and support colleagues, stakeholders, with a seamless, solution-oriented approach.\nPartner with workplace, facilities, operations, and experience teams to deliver cohesive, end to end service across all zones and work environments. This may include broader campus teams.\nAssist with events, tours, executive engagements, and special onsite activities to help create a polished, well-coordinated experience for employees and guests.\nProvide flexible support across the site as needed to maintain consistent service standards and ensure smooth daily operations.\nRequirements\nMinimum 2 years’ experience working in a Phyical Security Security Operations Centre team\nExcellent analytical and problem-solving skills\nStrong knowledge of incident management, problem management and change management best practices.\nSuperior communication skills, ability to brief senior management team, develop and maintain positive relationships with all members of staff at all levels.\nKnowledge in various access control and CCTV operating system\nLenel based professional certifications highly desirable (LCA/LCP/LCE)\nAdvanced computer skills and proficiency.\nExcellent verbal and written communication skills.\nStrong critical thinking, analytical and problem-solving skills.\nSelf-motivated and able to work under little to no direct supervision in high pressure environments.\nAble to work in a team environment.\nAble to multitask and manage detail-oriented tasks.\nAble to discern patterns and trends in a logical fashion.\nAble to make sound decisions in a timely manner during crisis situations.\nAble to manage and protect highly confidential and proprietary information.","description_format":"text","description_chars":4561,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Incident Response","Security Services","Management Consulting"],"lifecycle":[{"event":"open","at":"2026-11-06T03:57:26Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":0,"expected_fill_days":35,"reasons":["conf:2","stale_co","velocity","win:early","comp:junior"],"computed_at":"2026-11-06T05:58:05Z"},"pay":null,"html_url":"https://alion.io/job/control-risks-soc-operator-2","json_url":"https://alion.io/job/control-risks-soc-operator-2.json","meta":{"generated_at":"2026-11-06T22:21:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":404,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6732},"rest":"https://alion.io/mcp/rest/get_company?id=6732"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcontrol-risks-soc-operator-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcontrol-risks-soc-operator-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcontrol-risks-soc-operator-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/control-risks-soc-operator-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcontrol-risks-soc-operator-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3852042}},{"tool":"search_jobs","arguments":{"company":"controlrisks.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3852042},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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Docs: https://alion.io/developers"}}