{"id":2362113,"url":"https://alion.io/job/convatec-global-people-experience-lead-workforce-administration","title":"Global People Experience Lead, Workforce Administration","company":{"id":1845197,"name":"Convatec","domain":"convatec.com","url":"https://alion.io/company/convatec-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":83,"open_postings":9,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":29,"computed_at":"2026-10-19T05:45:15Z"}},"role":"HR","role_family":"HR","seniority":"lead","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lisbon, Portugal"],"countries":["PT"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-10-12T16:01:52Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-20T02:13:55Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"About the role:As the Convatec Business Services (CBS) Global People Experience Lead, Workforce Administration, you will optimize, direct, manage, and continuously evolve Workforce Administration services across Convatec to deliver a seamless and frictionless experience for employees, managers, and HR stakeholders globally.\nThe Global People Experience Lead is a role responsible for defining, delivering, and continuously improving Workforce Administration services through Convatec's Global Business Services (CBS) operating model. The role owns the end-to-end Workforce Administration service portfolio, including employee lifecycle administration, onboarding, organizational and job changes, employee data management, absence administration, employment documentation, offboarding, and workforce compliance processes.\nLeading a global team of Workforce Administration experts, you will translate People strategy into scalable, high-performing operational services that enable a positive employee experience while driving operational excellence, standardization, compliance, and efficiency.\nAs a key member of the People Experience Leadership Team, you will work closely with People Solutions, People Partners, Payroll, Talent Acquisition, HR Technology, and HR Centres of Excellence to shape and enhance service delivery, drive transformation initiatives, and ensure Workforce Administration services continue to meet the evolving needs of the business.\nAbout you\nYou are an experienced HR Operations, Workforce Administration, Shared Services, or GBS leader with a proven track record of leading global teams in complex, matrixed organizations.\nYou bring strong stakeholder management skills, a continuous improvement mindset, and a passion for delivering exceptional employee experiences. Comfortable operating at both strategic and operational levels, you excel at driving transformation, simplifying processes, and building scalable, high-performing services through people, process, and technology.\nKey Duties & Responsibilities\nWorkforce Administration Service Leadership\nOwn the global Workforce Administration service portfolio, ensuring consistent, high-quality delivery across all regions and countries.\nLead Workforce Administration operations through a customer-centric and experience-led approach, balancing employee experience, compliance, efficiency, and scalability.\nEnsure services are delivered in line with agreed service levels, operational controls, and quality standards.\nDrive service maturity through the adoption of best practices, standard operating procedures, and governance frameworks.\nPartner with stakeholders to continuously evolve Workforce Administration capabilities in support of Convatec's People strategy.\nOperational Excellence & Service Transformation\nTranslate People Solutions and HR COE strategies into scalable and sustainable operational services.\nIdentify opportunities to simplify, digitize, automate, and improve Workforce Administration processes.\nPartner with HR Technology and Transformation teams to modernize service delivery through technology, self-service, workflow optimization, and AI-enabled solutions.\nLead continuous improvement initiatives focused on enhancing efficiency, reducing manual effort, and improving employee and manager experiences.\nDrive standardization while ensuring compliance with local regulatory requirements.\nEmployee Lifecycle Administration\nProvide strategic oversight and governance across all Workforce Administration activities, including:\nNew hire administration and onboarding.\nEmployee data management and maintenance.\nJob changes, promotions, transfers, and organizational updates.\nLeave and absence administration.\nEmployment contract and documentation management.\nEmployment verification processes.\nEmployee records and document governance.\nOffboarding and termination administration.\nGovernance, Compliance & Risk Management\nEnsure compliance with company policies, regulatory requirements, employment legislation, and data privacy standards.\nOwn key operational controls supporting employee data accuracy, payroll readiness, and workforce administration compliance.\nMaintain robust audit readiness and documentation standards across all Workforce Administration processes.\nMonitor operational risks and implement corrective and preventative actions where necessary.\nPartner with Payroll, HR Technology, and compliance stakeholders to ensure end-to-end process integrity.\nStakeholder Partnership & Influence\nAct as the primary operational partner for People Solutions, Payroll, Talent Acquisition, HR Technology, People Partners, and HR Business Partners.\nBuild trusted relationships with senior stakeholders to align Workforce Administration services with business priorities.\nServe as the key connector between Centres of Excellence and operational delivery teams.\nLeverage operational data, employee feedback, and service insights to influence improvements and investment decisions.\nDrive stakeholder engagement and adoption of new processes, technologies, and service enhancements.\nLeadership & Talent Development\nBuild, lead, and develop a high-performing global Workforce Administration organization.\nCreate an environment focused on accountability, customer experience, continuous improvement, and operational excellence.\nDevelop future leadership capability through coaching, succession planning, and career development initiatives.\nFoster a culture of collaboration, innovation, inclusion, and service excellence.\nLead geographically dispersed teams across multiple global delivery locations.\nService Management, Analytics & Performance\nEstablish and manage a comprehensive Workforce Administration performance framework.\nDefine and monitor KPIs, SLAs, quality measures, and customer experience metrics.\nUse data and analytics to identify trends, improvement opportunities, and operational risks.\nDrive performance improvements through root-cause analysis and data-led decision making.\nPartner with other People Experience Tower Leads to improve end-to-end employee services and optimize resource utilization across the function.\nAbout you\nQualifications\nEducation & Experience\nBachelor's degree in Human Resources, Business Administration, or a related discipline.\nSignificant experience leading Workforce Administration, Employee Lifecycle Management, HR Operations, Shared Services, or Global Business Services functions.\nProven experience leading large, multi-country operational teams in a global environment.\nStrong understanding of employee lifecycle processes and workforce administration service delivery.\nExperience operating within a complex, matrixed multinational organization.\nExperience driving operational excellence, process standardization, and service transformation initiatives.\nStrong knowledge of HR technologies, preferably Workday and ServiceNow.\nExperience leading HR shared services or global business services organizations.\nExperience supporting HR transformation, operating model, or service transition initiatives.\nExperience implementing automation, digital workflows, and self-service solution\nKnowledge & Skills\nDeep understanding of Global Business Services and Shared Services operating models.\nStrong leadership, coaching, and organizational development capabilities.\nProven ability to build and lead high-performing global teams.\nExcellent stakeholder management and influencing skills.\nStrong operational governance, risk management, and compliance focus.\nAbility to translate strategic objectives into scalable operational execution.\nStrong analytical, reporting, and problem-solving capabilities.\nExperience driving change management and service transformation initiatives.\nCustomer-centric mindset with a passion for delivering exceptional employee experiences.\nAbility to thrive in a fast-paced, highly matrixed, and globally distributed environment.\nWhat you'll get:\ncollaborative & supportive culture\nhybrid role with competitive salary & bonus\nexceptional benefits\ntraining & development\nReady to join us?\nAt Convatec, we´re pioneering trusted medical solutions to improve the lives we touch. If you´re ready to make a real impact, apply today and help us bring our Forever Caring promise to life.\n#LI-Hybrid\nBeware of scams online or from individuals claiming to represent Convatec\nA formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official Convatec email address.\nIf you receive a suspicious approach over social media, text message, email or phone call about recruitment at Convatec, do not disclose any personal information or pay any fees whatsoever. If you’re unsure, please contact us at .\nEqual opportunities\nConvatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.\nNotice to Agency and Search Firm Representatives\nConvatec is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Convatec employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Convatec. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.\nAlready a Convatec employee?\nIf you are an active employee at Convatec, please do not apply here. Go to the Career Worklet on your Workday home page and View \"Convatec Internal Career Site - Find Jobs\". Thank you!\nAbout Convatec\nPioneering trusted medical solutions to improve the lives we touch:\nConvatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in Advanced Wound Care, Ostomy Care, Continence Care, and Infusion Care. With over 10,000 colleagues, we provide products and services in around 90 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention, treatment for hard to heal wounds, at-risk skin and ulcerated tissue to supporting debilitating conditions, improved patient outcomes and reduced care costs. Convatec's revenues in 2025 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). 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