{"id":1439738,"url":"https://alion.io/job/convatec-global-talent-learning-operations-lead","title":"Global Talent & Learning Operations Lead","company":{"id":1845197,"name":"Convatec","domain":"convatec.com","url":"https://alion.io/company/convatec-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":14,"computed_at":"2026-10-03T05:45:00Z"}},"role":"Operations","role_family":"Operations","seniority":"lead","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lisbon, Portugal"],"countries":["PT"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":39000,"max_usd":104000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":886},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Power BI","optional":false},{"name":"ServiceNow","optional":false},{"name":"Tableau","optional":false}],"status":"live","first_seen_at":"2026-09-02T00:00:00Z","employer_posted_date":"2026-09-02","last_verified_at":"2026-10-03T23:39:28Z","board_verified":true,"closed_at":null,"days_open":32,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":32},"description":"The Global Talent & Learning Tower Lead is responsible for the leadership, operational excellence, governance, and continuous improvement of Talent & Learning services delivered through the Convatec Business Services (CBS) organization.This role oversees the end-to-end delivery of global Talent & Learning operations, ensuring a consistent, scalable, compliant, and employee-centric experience across all regions. The Talent & Learning Tower Lead partners closely with Centers of Excellence (COEs), People Solutions teams and external vendors to optimize service delivery, drive process standardization, and support enterprise talent development objectives.\nThe role is accountable for service performance, stakeholder satisfaction, operational governance, process improvement, compliance, technology adoption, and delivery transformation.\nKey Responsibilities\nService Delivery Leadership\nLead the global delivery of Talent & Learning services across all regions.\n\nEnsure efficient and high-quality execution of Talent & Learning processes, including:\n\nLearning reporting and analytics\nPerformance management support\nCareer development processes\nLeadership development program administration\nTalent cycle support\nLearning Administration\nLearning management system (LMS) support\n\nMaintainglobal service delivery standards.\n\nDrive operational excellence through standardization, simplification, and automation.\n\nStrategy & Transformation\nExecute the Talent & Learning Tower roadmap aligned with theCBS and HRstrategy.\n\nIdentifyopportunities for process redesign, automation, AI enablement, self-service expansion, and digitization.\n\nLead initiatives to improve employee experience, scalability, and service efficiency.\n\nSupport implementation of new Talent and Learning technologies and upgrades.\n\nStakeholder Management\nAct as the primaryCBS contact for Talent Management and Learning COEs.\n\nPartner withCOEleaders to align service delivery with business and talent priorities.\n\nManagemetrics and dashboardscommunications to COE teams.\n\nEmployee Experience & Service Excellence\nChampion a seamless employee and manager experience across all Talent and Learning interactions.\n\nUtilizeemployee feedbackand service metrics to drive continuous improvement.\n\nMonitor andimprove NPS, and service quality metrics.\n\nImplement best practices focused on Moments That Matter within employee development journeys.\n\nGovernance, Compliance & Risk Management\nEnsure compliance with company policies, regulatory requirements, and audit standards.\n\nMaintain robust controls and documentation for Talent and Learning processes.\n\nManage vendor compliance and third-party service provider performance.\n\nSupport internal and external audits asrequired.\n\nQualifications\nEducation\nBachelor's degree in Human Resources, Business Administration, Organizational Development, Psychology, ora relatedfield.\n\nMaster's degree preferred.\n\nExperience\n10+ years of progressive HR experience.\n\n5+ years leading global HR Shared Services, GBS, Talent Operations, or Learning Operations teams.\n\nExperience working within a multinational, matrixed organization.\n\nProven experience leading global process standardization and transformation initiatives.\n\nExperience managing HR technologies, service management, and outsourced service providers.\n\nKnowledge & Expertise\nTalent Processes\nTalent Management\n\nPerformance Management\n\nSuccession Planning\n\nLeadership Development\n\nCareer Development\n\nTalent Reviews\n\nLearning Operations\n\nService Delivery\nShared Services / GBS Operations\n\nService Management\n\nContinuous Improvement\n\nLean Six Sigma methodologies\n\nOperational Excellence\n\nTechnology\nLearning Management Systems (Cornerstone,SuccessFactorsLearning, Workday Learning, etc.)\n\nHRIS platforms (Workday, SAP SuccessFactors)\n\nServiceNow or HR case management platforms\n\nReporting and analytics tools (Power BI, Tableau)\n\nWhat you'll get:\ncollaborative & supportive culture\n\nhybrid role with competitive salary & bonus\n\nexceptional benefits\n\ntraining & development opportunities\n\nReady to join us?\nAt Convatec, we´re pioneering trusted medical solutions to improve the lives we touch. If you´re ready to make a real impact, apply today and help us bring our Forever Caring promise to life.\nBeware of scams online or from individuals claiming to represent Convatec\nA formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official Convatec email address.\nIf you receive a suspicious approach over social media, text message, email or phone call about recruitment at Convatec, do not disclose any personal information or pay any fees whatsoever. If you’re unsure, please contact us at .\nEqual opportunities\nConvatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.\nNotice to Agency and Search Firm Representatives\nConvatec is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Convatec employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Convatec. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.\nAlready a Convatec employee?\nIf you are an active employee at Convatec, please do not apply here. Go to the Career Worklet on your Workday home page and View \"Convatec Internal Career Site - Find Jobs\". Thank you!\nAbout Convatec\nPioneering trusted medical solutions to improve the lives we touch:\nConvatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in Advanced Wound Care, Ostomy Care, Continence Care, and Infusion Care. With over 10,000 colleagues, we provide products and services in around 90 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention, treatment for hard to heal wounds, at-risk skin and ulcerated tissue to supporting debilitating conditions, improved patient outcomes and reduced care costs. Convatec's revenues in 2025 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more please visit: http://www.convatecgroup.com.","description_format":"text","description_chars":6763,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Portugal","iso":"PT","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Brewing & Beer","Medical Supplies & Consumables"],"lifecycle":[{"event":"open","at":"2026-09-29T04:33:21Z"}],"visa":[],"liveness":{"score":22,"band":"cold","label":"Long shot","p_open":1,"p_active":0.621,"p_room":0.35,"age_days":31,"expected_fill_days":14,"reasons":["conf:1","velocity","win:tail"],"computed_at":"2026-10-03T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/convatec-global-talent-learning-operations-lead","json_url":"https://alion.io/job/convatec-global-talent-learning-operations-lead.json","meta":{"generated_at":"2026-10-04T01:43:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2267,"day_limit":5000,"remaining_today":2733,"minute_limit":60,"resets_at":"2026-10-05T00:00:00Z"}}}