{"id":2034909,"url":"https://alion.io/job/convatec-product-specialist","title":"Product Specialist","company":{"id":1845197,"name":"Convatec","domain":"convatec.com","url":"https://alion.io/company/convatec-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":83,"open_postings":9,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Runcorn, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-07T15:37:27Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-21T15:33:30Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"Position Overview:\nForming an integral part of a Customer Interaction Team you will be speaking to end users to facilitate conversions to ConvaTec Products and Solutions. An excellent communicator with a can-do attitude working to enhance ConvaTec’s reputation and market share by providing ethical solutions to Customer needs.\nKey Responsibilities:\n\nTo achieve agreed KPI targets \nDevelop new sales opportunities using outbound calls & E mails \nIs a team player who understands the teams needs and shares ideas/suggestions and collaborates with other team members and wider business units sharing best practices.\nMakes follow-up calls to end users regarding products and services and using solution based selling skills, facilitate conversions to ConvaTec products/services \nTo keep updated with all new products and services available to our customers \nCommunicates effectively - both verbally and in writing with end users of our products, healthcare professionals and internal customers \nHas a good understanding of all stoma types and can suggest appropriate products for each condition \nDrives performance through self-motivation and thrives under pressure. Prioritises workload to ensure that the service offered meets the expectation of the customer and business.\nDemonstrates proficiency in the use of databases and focuses on gathering essential information as quickly as possible bearing in mind the needs of our customers. \nDisplays sensitivity to the customer’s needs including the need for confidentiality and discretion in written and spoken communication \nFollows and understands the need for established procedures within the department but also questions, and continuously looks for ways they can be improved \nUses open questions and good questioning technique to identify an opportunity to switch a competitor user onto a ConvaTec & Servicing Solution \nDevelops relationships with customers through empathy and diplomacy \nSkills & Experience:\n\nAbility to work collaboratively with external and internal stakeholders\nProblem solver\nHigh Level of organisational skills and an ability to prioritise workload\nCommercial acumen\nHigh level of organisation skills\nExcellent communication skills, verbal, written and face to face with a wide customer group ranging from end user to healthcare professional. \nExcellent interpersonal and networking skills.\nAble to negotiate with internal and external stakeholders\nDemonstrates good listening skills\nStrong Keyboard skills, including advanced knowledge of Word, Excel and report writing\nAbility to work independently and as a team\nProven track record of working towards KPI’s and targets\nBe able to deal effectively and professionally with all Customer Complaints \nAble to translate complex technical regulatory issues into plain language to nontechnical audiences\nAttention to detail with a high level of accuracy\nQualifications/Education:\n\nGCSEs\nProven track record in Sales Role\nExperience of recognising Sales opportunities \nWorking Conditions:\n\nHybrid working 3 days per week in the office\nReady to join us?\nAt Convatec, we’re pioneering trusted medical solutions to improve the lives we touch. If you’re ready to make a real impact, apply today and help us bring our Forever Caring promise to life.\nBeware of scams online or from individuals claiming to represent Convatec\nA formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official Convatec email address.\nIf you receive a suspicious approach over social media, text message, email or phone call about recruitment at Convatec, do not disclose any personal information or pay any fees whatsoever. If you’re unsure, please contact us at .\nEqual opportunities\nConvatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.\nNotice to Agency and Search Firm Representatives\nConvatec is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Convatec employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Convatec. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.\nAlready a Convatec employee?\nIf you are an active employee at Convatec, please do not apply here. Go to the Career Worklet on your Workday home page and View \"Convatec Internal Career Site - Find Jobs\". Thank you!\nAbout Convatec\nPioneering trusted medical solutions to improve the lives we touch:\nConvatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in Advanced Wound Care, Ostomy Care, Continence Care, and Infusion Care. With over 10,000 colleagues, we provide products and services in around 90 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention, treatment for hard to heal wounds, at-risk skin and ulcerated tissue to supporting debilitating conditions, improved patient outcomes and reduced care costs. Convatec's revenues in 2025 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more please visit: http://www.convatecgroup.com.","description_format":"text","description_chars":5776,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Brewing & Beer","Medical Supplies & Consumables"],"lifecycle":[{"event":"open","at":"2026-10-07T15:37:27Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Senior or Specialist Worker, Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Global Business Mobility: Senior or Specialist Worker; Skilled Worker","cap_exempt":false,"checked_at":"2026-10-21T06:25:45+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":73,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.81,"p_room":0.9,"age_days":13,"expected_fill_days":24,"reasons":["conf:2","velocity","win:mid"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/convatec-product-specialist","json_url":"https://alion.io/job/convatec-product-specialist.json","meta":{"generated_at":"2026-10-21T16:43:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23617,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1845197},"rest":"https://alion.io/mcp/rest/get_company?id=1845197"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fconvatec-product-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fconvatec-product-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fconvatec-product-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/convatec-product-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fconvatec-product-specialist"}]}