{"id":734817,"url":"https://alion.io/job/convelio-operations-coordinator","title":"Operations Coordinator","company":{"id":673666,"name":"CONVELIO, a SAS","domain":"convelio.com","url":"https://alion.io/company/convelio","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":79,"open_postings":7,"ghost_share":0,"stale_share":0.857,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["West Drayton, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":34000,"max_usd":49000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":20},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-05-22T09:15:31Z","employer_posted_date":"2026-05-22","last_verified_at":"2026-11-07T11:11:39Z","board_verified":true,"closed_at":null,"days_open":169,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":168},"description":"Your Role:\nWe are looking for a high-energy, results-driven, team-oriented Operations Coordinator to join our rapidly-growing Operations team to help us extend our success and keep our clients happy! You will be the key point of contact for both our customers and our freight and delivery partners.\nYou’ll be managing the shipment end to end - from customer interaction, quoting, booking the shipment until final delivery, overseeing the whole project from start to finish for the clients in your portfolio.\nWhat you’ll do:\nManage incoming customer shipment requests, including quotes & use of our pricing algorithm\nBook and then monitor shipments whether by courier, roadfreight or airfreight, and proactively update our customers about the shipments\nCoordinate with third party suppliers such as airlines and white glove agents and fix thousands of different issues every day to ensure that KPIs are consistently met\nComplete export customs entries for your shipments (you will receive training if you have not done this before) and make sure that every artwork is accompanied by the correct documentation\nDevelop and maintain strong customer relationships, ensuring responsiveness and high service levels\nCollaborate with other Operations team members to troubleshoot and resolve customer issues\nSuggest improvements in operational processes within the Operations team to drive operational excellence\nWork closely with the tech team to contribute to the enhancement of current and future platforms and products\nYour profile:\nYou have at least 2+ years experience in Freight Forwarding and a desire to develop your customer service skills.\nYou are positive, curious, self-motivated and hands-on.\nYou are an excellent learner and have the desire to adapt to new concepts and technologies.\nYou are comfortable working with numbers (you’ll need to handle quotes for our customers!).\nYou are detail-oriented, you have strong organizational skills and are disciplined in daily activity planning (ability to manage tightly, over time, a large quantity of information).\nYou enjoy working in a challenging, fast-paced, target-driven and team-oriented environment.\nYou are fluent in English, you have excellent written and verbal communication skills.\nWhat we offer:\n Flexibility and embracing technology: We work in a dynamic and evolving environment, where new processes are constantly developed. Convelio remains an agile start-up despite our growth, and quickly adapts to the market and clients’ needs\nAn opportunity to be part of a constantly developing and innovative company that is transforming the art logistics industry\nA dynamic and kind team spirit, where you will have all space and support to fulfil your potential and where your ideas are highly valued","description_format":"text","description_chars":2760,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Logistics","Freight Forwarding"],"lifecycle":[{"event":"open","at":"2026-09-11T10:42:08Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-11-07T07:57:00+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":5,"band":"cold","label":"Long shot","p_open":1,"p_active":0.186,"p_room":0.28,"age_days":168,"expected_fill_days":22,"reasons":["conf:2","win:tail","crowd:junior"],"computed_at":"2026-11-07T05:47:08Z"},"pay":null,"html_url":"https://alion.io/job/convelio-operations-coordinator","json_url":"https://alion.io/job/convelio-operations-coordinator.json","meta":{"generated_at":"2026-11-07T13:13:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15685,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":673666},"rest":"https://alion.io/mcp/rest/get_company?id=673666"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fconvelio-operations-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fconvelio-operations-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fconvelio-operations-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/convelio-operations-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fconvelio-operations-coordinator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":734817}},{"tool":"search_jobs","arguments":{"company":"convelio.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":734817},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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