{"id":3092540,"url":"https://alion.io/job/convenientmd-laboratory-systems-analyst","title":"Laboratory Systems Analyst","company":{"id":672843,"name":"ConvenientMD","domain":"convenientmd.com","url":"https://alion.io/company/convenientmd","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":83,"open_postings":13,"ghost_share":0,"stale_share":0.692,"repost_share":0,"time_to_fill_p50_days":41,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Analytics","role_family":"Analytics","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manchester, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":64000,"max_usd":120000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":996},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HIPAA","optional":false},{"name":"HL7","optional":false},{"name":"Power BI","optional":false},{"name":"FHIR","optional":true},{"name":"SQL","optional":true}],"status":"live","first_seen_at":"2026-10-22T14:59:24Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-26T03:14:03Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"At ConvenientMD, we’reon a mission to make good health more convenient for all - working to improve how patients and providers experience healthcare in New England. To support this belief, we’rebuilding a team of dedicated professionals who genuinely care about improving lives, are passionate about work that can make a difference, and are driven to learn from one another. \nThe Laboratory Systems Technical Analyst serves as the technical and operational bridge among Laboratory Services, Information Technology, clinical operations, technology vendors, and external laboratory partners. \nThis position supports the systems, interfaces, instruments, and workflows required for accurate and timely laboratory order processing and result delivery. Key responsibilities include administering and optimizing the Laboratory Information System (LIS), supporting LIS-to-EMR interfaces, maintaining analyzer and middleware connectivity, troubleshooting technical and workflow issues, supporting new test implementations, and protecting laboratory data integrity. \nThe analyst works collaboratively across technical, clinical, and operational teams to maintain reliable laboratory services, support organizational growth, and ensure laboratory systems and electronic records meet applicable quality, security, privacy, and regulatory requirements. \nKey Responsibilities:\nLaboratory Information Systems Administration\nServe as a primary operational administrator and subject matter resource for the LIS and associated workflows. \nConfigure, test, validate, maintain, and optimize LIS functionality. \nMaintain test catalogs, order codes, result dictionaries, reference ranges, reflex rules, report formats, specimen requirements, routing rules, and related system configuration. \nSupport end-to-end laboratory workflows from order entry and specimen collection through testing, result reporting, and downstream clinical use. \nTranslate laboratory and clinical needs into clear system requirements, workflow specifications, and configuration decisions. \nSupport user access, role-based permissions, system upgrades, vendor releases, regression testing, and production changes. \nMonitor system performance and identify opportunities to improve reliability, usability, data quality, and workflow efficiency. \nSystem Integration and Interface Management\nSupport interfaces among the LIS, EMR platforms, analyzers, middleware, reference laboratories, practice management systems, and other connected applications. \nSupport organizational platforms, including Dendi, Athena, Experity, and future LIS and EMR systems. \nAnalyze and troubleshoot laboratory orders, results, acknowledgments, and related HL7 messages. \nInvestigate missing, delayed, duplicate, incorrectly mapped, or improperly routed orders and results. \nPerform message validation, field mapping, reconciliation, error monitoring, and root-cause analysis. \nCoordinate end-to-end interface testing for new tests, system upgrades, routing changes, and workflow enhancements. \nMaintain interface specifications, mapping documents, test scripts, validation evidence, issue logs, and support procedures. \nCoordinate interface changes and issue resolution with internal teams, external laboratories, and technology vendors. \nLaboratory Technology and Operational Support\n\nSupport analyzer and middleware connectivity, including order transmission, specimen routing, result delivery, instrument identifiers, and exception handling. \nDevelop a working understanding of analyzer operations, test menus, quality-control processes, flags, error conditions, and communication methods. \nTroubleshoot analyzer-to-LIS connectivity problems, transmission failures, and result discrepancies while protecting data integrity and patient safety. \nSupport laboratory workstations, barcode scanners, label printers, specimen-labeling systems, and related technology. \nCoordinate installation, configuration, inventory, maintenance, replacement, and vendor support for laboratory technology. \nSupport reference laboratory and send-out testing workflows, including electronic orders, specimen routing, result delivery, corrections, and cancellations. \nParticipate in downtime response, recovery activities, business continuity processes, and operational support during critical incidents. \n\nImplementation, Data Management and Reporting\nSupport new assays, panels, instruments, interfaces, and laboratory services through workflow design, configuration, testing, validation, and implementation. \nBuild and test ordering workflows, result pathways, reflex logic, report formats, routing rules, and associated system dictionaries. \nValidate the complete order-to-result lifecycle before implementation. \nDevelop test plans and scripts, coordinate user-acceptance testing, document defects, verify remediation, and retain validation evidence. \nParticipate in readiness reviews, cutover activities, go-live support, and post-launch stabilization. \nDevelop and maintain reports, dashboards, data extracts, and monitoring tools that support quality, billing, compliance, and operational performance. \nSupport KPI reporting, turnaround-time monitoring, interface-reliability reporting, exception tracking, and recurring-issue analysis. \nReconcile data discrepancies across laboratory and clinical systems and support Power BI or comparable analytics tools. \n\nQuality, Compliance, and User Support\nSupport laboratory systems and electronic records in accordance with applicable HIPAA, OSHA, HITECH, DHHS, CLIA, COLA, CAP accreditation, privacy, security, and organizational requirements. \nMaintain controlled documentation for validation, testing, system changes, interface updates, release approvals, issue resolution, downtime, and recovery. \nParticipate in audit preparation, inspection readiness, quality assurance, and corrective action activities involving laboratory systems or electronic data. \nDevelop and maintain procedures, training materials, knowledge articles, downtime instructions, and user support resources. \nProvide responsive technical and operational support to laboratory staff, clinic teams, providers, and other authorized users. \nEducate users on laboratory ordering, specimen labeling, result review, downtime workflows, and system changes. \nCommunicate technical issues, risks, dependencies, status, and resolution steps clearly to technical and nontechnical stakeholders. \nEscalate concerns that may affect patient identification, specimen integrity, result accuracy, regulatory compliance, data security, or patient safety. \nParticipate in incident, problem, change, and release-management processes, including occasional after-hours support as operationally required. \n\nRequired Qualifications:\n\nBachelor's degree in information technology, healthcare informatics, medical laboratory science, computer science, healthcare administration, or a related field. An equivalent combination of education and relevant experience may be considered. \nAt least two years of experience supporting healthcare technology, laboratory systems, clinical applications, interfaces, analyzer connectivity, or a related healthcare environment. \nExperience supporting an LIS, EMR, healthcare interface, laboratory analyzer, middleware application, or comparable clinical system. \nWorking knowledge of laboratory operations or healthcare data workflows, including laboratory orders, specimens, testing, and result reporting. \nWorking knowledge of HL7 messaging and healthcare interoperability concepts. \nExperience configuring, testing, validating, documenting, or troubleshooting clinical system workflows. \nUnderstanding of data integrity, privacy, security, controlled documentation, and change-management requirements. \nStrong analytical, troubleshooting, documentation, communication, and problem-solving skills. \nAbility to manage multiple priorities, collaborate across teams, and follow issues through resolution. \n\nPreferred Qualifications\n\nThree or more years of experience supporting a clinical laboratory, reference laboratory, diagnostic testing organization, or multi-site healthcare environment. \nExperience with Dendi, Athena, Experity, or comparable LIS and EMR platforms. \nExperience troubleshooting HL7 orders, results, acknowledgments, field mappings, and interface errors. \nExperience supporting laboratory analyzers, instrument middleware, interface engines, reference laboratory connections, or molecular diagnostic testing. \nFamiliarity with FHIR, APIs, web services, LOINC, SNOMED CT, or other healthcare interoperability standards and technologies. \nExperience with laboratory autoverification, reflex testing, test catalog management, electronic requisitions, or result-routing workflows. \nExperience with Power BI, SQL, reporting tools, interface-monitoring tools, or healthcare analytics platforms. \nKnowledge of laboratory billing workflows, medical-necessity requirements, or billing-related interfaces. \nExperience working in a CLIA-certified or accredited laboratory environment. \nRelevant certification or formal training in medical laboratory science, healthcare informatics, healthcare IT, interoperability, or project management. \n\nWhy Join CMD Lab:\n\nBe part of a rapidly expanding laboratory supporting urgent care and primary care services\nWork within a collaborative, mission-focused healthcare organization\n\nWhy You'll Love Working With Us\nCollaborative team environment that encourages professional growth\nUrgent care services at no cost to our team members and their families\nExtensive benefit offerings including health, dental, and vision coverage, company paid short-term disability, and optional pet insurance\n401k match after one year of service \nAccess to our primary care (depending on location)\nEducational Alliance with Purdue University Global and reduced tuition rates for team members and their families \nEmployer rewards and access to discounts offered on services and products such as hotels, travel, entertainment, restaurants, and more\nThere's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants rarely meet every single job requirement, and we appreciate that many skills and backgrounds can make people successful in this role. We are committed to creating a strong sense of belonging for all team members, and our process is designed to prevent discrimination against applicants regardless of gender identity, sexual orientation, religion, ethnicity, age, disability status, or any other aspect which makes you unique. If you’re looking for a great next step, and want to feel good about what you do, we’d love to hear from you. \nIt is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. 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