{"id":2559548,"url":"https://alion.io/job/converge-inc-customer-success-manager","title":"Customer Success Manager","company":{"id":4416791,"name":"Converge Inc.","domain":"convergeins.com","url":"https://alion.io/company/convergeins","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":{"label":"PT","utc_offset_min":-8,"utc_offset_max":-8},"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":140000,"max":170000,"currency":"USD","period":"year","gross":null,"usd_annual":170000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-14T17:38:43Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-30T20:30:48Z","board_verified":true,"closed_at":null,"days_open":16,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":16},"description":"About Converge\nConverge fuses cyber insurance and technology to provide businesses with clear, confident cyber protection. Deploying a proprietary data ecosystem underpinned by expert underwriting, it provides risk solutions that deliver high value strategies with improved outcomes. Our team is composed of top-tier professionals across underwriting, technology, and claims who share a passion for driving the future of cyber risk management.\nPosition Overview\nThe Customer Success / Carrier Relationship Manager will own strategic carrier-partner relationships to ensure successful onboarding, engagement, platform adoption, and operational execution. This role will serve as the primary point of contact between Converge and carrier stakeholders including underwriting, actuarial, claims, engineering, and distribution teams, ensuring seamless communication, coordination, and issue resolution.\nThis individual will play a critical role in supporting partner integration, training, and expansion initiatives, and will help drive platform growth across current and future carrier relationships as Converge scales globally.\nKey Responsibilities\nCarrier & Partner Relationship Ownership\nServe as the primary relationship manager for our current and future carrier-partners, acting as a trusted advisor and strategic liaison. \nUnderstand carrier-partner needs, challenges, and integration requirements, ensuring alignment across product, underwriting, engineering, and operations. \nEnsure carrier-partner satisfaction and promote long-term engagement and expansion opportunities. \nOnboarding & Platform Adoption\nCoordinate onboarding of carrier-partner teams across underwriting, actuarial, distribution, and operational functions. \nLead training on Converge platform capabilities and workflow processes. \nCreate and maintain enablement materials, training documentation, and carrier-partner resources. \nCross-Functional Coordination\nPartner with underwriting, engineering, actuarial, distribution, support, and compliance to address needs, prioritize issues, and support feature development. \nCoordinate platform releases, enhancements, and support escalations. \nFacilitate communication and integration activity with external broker and technology partners. \nProject & Execution Support\nManage meeting schedules, workstream alignment, and milestone tracking for carrier-partner onboarding and expansion, and keep requests aligned with agreed commitments. \nSupport data, reporting, and analytics needs for carrier performance, program metrics, and capacity planning. \nAssist in discussions and readiness for new product launches and international expansion. \nStrategic Impact & Growth\nProvide feedback to product and engineering teams on platform improvements and market needs. \nSupport long-term capacity relationship strategy and operational readiness. \nGlobal & Australian Market Knowledge\nThis role supports carrier-partner relationships outside the U.S., market knowledge is a core requirement.\nRequired\nGlobal insurance experience, with exposure to multiple markets or jurisdictions and an understanding of how regulation, distribution, and products differ between them. \nAustralian insurance market experience, preferably in commercial and specialty lines. \nWorking knowledge of Australian broker distribution, licensing, and the regulatory environment. \nAbility to translate local market and regulatory requirements into clear inputs for product, underwriting, and engineering teams. \nPreferred\nAustralian cyber insurance experience (underwriting, product, broking, claims, or program management). \nDigital distribution experience \nWorking Hours & Location\nRemote role. U.S. West Coast (Pacific Time) working hours preferred. \nOccasional Australian business-hours availability is required for client meetings. \nQualifications & Experience\nRequired\n5+ years experience in insurance (preferably cyber, specialty, or commercial P&C). \nExperience working with underwriting, distribution, broker relations, or carrier program operations. \nDemonstrated success in relationship-driven, customer-facing roles. \nExcellent communication, stakeholder management, problem-solving, and organizational skills. \nAbility to operate in a highly dynamic, fast-moving environment with competing priorities. \nStrong business judgment, professionalism, and executive-level presence. \nPreferred\nExperience in customer success, program management, or carrier relationship management. \nExposure to InsurTech, digital underwriting, technology platforms, or automation workflows. \nBackground in cyber underwriting or digital production underwriting. \nAbility to interface across technical and non-technical audiences. \nEducation\nBachelor's degree. \nPhysical Requirements\nProlonged periods sitting at a desk and working on a computer.\nAbility to lift up to 15 pounds occasionally.\nReasonable accommodations may be made to enable individuals with disabilities to perform essential functions.\nCompensation & Benefits\nCompetitive compensation: $140,000-$170,000 (commensurate with experience and location). \nTotal Compensation Context: This role may be eligible for annual performance bonuses and equity participation.\nBenefits Overview: Converge provides comprehensive health benefits (medical, dental, vision), a 401(k) plan with employer contribution, and flexible paid time off (PTO). \nEEO Statement\nConverge Insurance is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy, gender identity, or sexual orientation), national origin, age, disability, veteran status, or any other legally protected characteristic.","description_format":"text","description_chars":5766,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Property & Casualty Insurance"],"lifecycle":[{"event":"open","at":"2026-10-14T20:17:17Z"}],"visa":[],"liveness":{"score":77,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.859,"p_room":0.9,"age_days":15,"expected_fill_days":35,"reasons":["conf:2","win:mid"],"computed_at":"2026-10-30T05:48:23Z"},"pay":{"stated_usd_annual":170000,"is_top_pay":true},"html_url":"https://alion.io/job/converge-inc-customer-success-manager","json_url":"https://alion.io/job/converge-inc-customer-success-manager.json","meta":{"generated_at":"2026-10-31T00:09:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":221,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4416791},"rest":"https://alion.io/mcp/rest/get_company?id=4416791"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fconverge-inc-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fconverge-inc-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fconverge-inc-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/converge-inc-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fconverge-inc-customer-success-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2559548}},{"tool":"search_jobs","arguments":{"company":"convergeins.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2559548},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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