{"id":1744136,"url":"https://alion.io/job/convertr-enterprise-technical-account-manager","title":"Enterprise Technical Account Manager","company":{"id":2251341,"name":"Convertr","domain":"convertr.io","url":"https://alion.io/company/convertr","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_payroll_markers","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Greenwood Village, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":86000,"max_usd":180000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":137},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SQL","optional":false},{"name":"Stripe","optional":false},{"name":"GDPR","optional":true}],"status":"live","first_seen_at":"2026-10-02T17:05:00Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-06T20:11:17Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"About Convertr\nConvertr is the enterprise data integrity layer that ensures clean, compliant, and complete data flows across systems and teams. Global leaders like Microsoft, Oracle, Amazon, Stripe, and HP use Convertr to improve data quality, accelerate operations, and gain full transparency across their lead and data supply chains. By automating complex workflows and standardizing data at scale, Convertr helps organizations drive better decisions, reduce risk, and unlock the full value of their data. The best convert with Convertr.\nWhy Convertr?\nYou will be joining a rapidly growing scale-up, with the opportunity to work closely with businesses across our ecosystem of brands, agencies, and publishers - it’s a really exciting time to join the Convertr team.\nAt Convertr, we’re building a platform that delivers real value to B2B businesses, driving operational efficiency and improving the quality of lead data. Our global, API-first platform allows businesses to track and analyse the success of their marketing campaigns and convert their lead data into powerful prospects. \nWe offer the opportunity to shape your own career, with exposure to industry-leading technologies that are reshaping the demand generation landscape. If you’re a driven, creative, collaborative individual who is looking for a role where you can really make a difference, you’ve come to the right place.\nOur unique culture\nOur culture is built on integrity, collaboration, respect and expertise, and these core values underpin everything that we do. \nIf you’re driven by innovation, Convertr is right for you. We’re proud to foster a working environment that is collaborative, inclusive and transparent, where our differences are celebrated and we encourage and support the team to be the best versions of themselves.\nIn an exciting time of significant growth, you’ll play a big part in our mission of helping our customers scale, drive operational efficiencies and improving the quality of their lead data. \nAs we continue to scale, we want to hear from talented, driven problem-solvers, who can help us work towards transforming the demand generation landscape. \nAbout the role\nAs a Technical Account Manager, you serve as a product expert of the Customer Success team. Your\nrole involves working across our Support and Services teams to deliver value to our customer base.\nYou will serve as a trusted advisor to our customer base to drive maximum value and adoption of our\nplatform. You will also be an internal escalation point that sits between our Sales, Engineering and\nwider Customer success team, leveraging your technical expertise and interpersonal skills to build\nstrong relationships and provide internal and external guidance to drive customer success.\nWhat you'll do\nOnboarding and Training: You will be at the forefront of our customer onboarding\n\nexperience, providing insights and guidance on best practices as well as assisting with\ntraining and development of both new and existing customers.\nIncident Escalation: You will work alongside our Support and Engineering teams as\n\nsecond-line support, using your deep understanding of our products and features to\nprovide effective solutions and communicate complex issues for escalation.\nTechnical POC: helping build new workflows and working directly with customers to\n\nunderstand use cases and leverage our platform for bespoke, automated workflows.\nServices and QA: As part of the Services team, you will be responsible for overseeing and\n\nmanaging customer portfolios, including optimisation and QA of platform activity. As an\nadvocate for the customer, you will also manage feedback, pain points and requests with\nour Product team.\nWhat you'll bring\n3+ years of experience in Technical Account Management, Customer Success, or similar\n\nrole in a fast-paced environment\nKnowledge and understanding of API documentation and usage\n\nExperience with CRMs such as Salesforce, Marketo, Hubspot\n\nExperience with customer service software (Zendesk or similar)\n\nExperience with basic SQL queries desirable but not required\n\nSkills and attributes\nHave a high level of intellectual curiosity and the ability to constantly learn\n\nExcellent analytical, problem diagnosis and creative problem-solving skills with the desire and ability to identify, and help implement changes\n\nEducated to degree level preferred but not essential\n\nSelf-driven and proactive nature - a bias for speed and action\n\nStrong listening and verbal communication skills: you will need to quickly understand customer needs or issues and deliver a clear and concise response via video calls and emails\n\nAbility to manage conflicting priorities and thrive in a fast-paced environment\n\nHighly organised, collaborative and detail oriented\n\nYou’re known for being a good collaborator and can motivate or maintain enthusiasm throughout the onboarding engagement\n\nWorking with us means\nYou will be joining a high growth fast moving company working with enterprise global brands whilst enjoying every moment with a sociable team from all over the world, also including the below: \n25 days holiday plus an extra day for your birthday! \n\nCareer development opportunities \n\nEmployee Assistance Programme - Free 24/7 wellbeing support for all our team \n\nFlexible remote working \n\nTeam Socials - Regular team parties and social events\n\nChoose your own remote working kit \n\nGenerous company healthcare & access to 401k plans \n\nAdditional health benefits including One medical (On demand primary care), Health advocate (Experts to navigate care), Talkspace (Virtual mental health support), Kindbody (Family building care) and Teladoc (Virtual care)\n\nLife insurance, HSA and FSA plans available\n\nConvertr is ISO270001 certified which means we hold a certificate on our internal standards on information security which we are audited on annually. Therefore, compliance and policies are key to the running of Convertr and we need to ensure that the team comply to the standard of security at all times. You will receive annual training on data compliance, GDPR and data handling as well as regular internal meetings throughout the year to highlight the importance of compliance within our day to day workflows.","description_format":"text","description_chars":6208,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Life insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Lead Generation","Data Quality & Observability"],"lifecycle":[{"event":"open","at":"2026-10-03T04:49:22Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":46,"reasons":["conf:12","win:early"],"computed_at":"2026-10-06T05:45:30Z"},"pay":null,"html_url":"https://alion.io/job/convertr-enterprise-technical-account-manager","json_url":"https://alion.io/job/convertr-enterprise-technical-account-manager.json","meta":{"generated_at":"2026-10-06T22:44:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3401,"day_limit":5000,"remaining_today":1599,"minute_limit":60,"resets_at":"2026-10-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2251341},"rest":"https://alion.io/mcp/rest/get_company?id=2251341"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fconvertr-enterprise-technical-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fconvertr-enterprise-technical-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fconvertr-enterprise-technical-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/convertr-enterprise-technical-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fconvertr-enterprise-technical-account-manager"}]}