{"id":2094376,"url":"https://alion.io/job/convey-customer-operations-associate","title":"Customer Operations Associate","company":{"id":23599,"name":"Convey","domain":"convey.ai","url":"https://alion.io/company/convey","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Operations","role_family":"Operations","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Denver, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":25,"max":25,"currency":"USD","period":"hour","gross":null,"usd_annual":50000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":false},{"name":"Jira","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Smartsheet","optional":false}],"status":"live","first_seen_at":"2026-10-08T15:04:30Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-13T00:14:13Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"The Operations Associate is an entry-level role supporting the Project Management Office (PMO), Project Managers, and Professional Services leadership. This is a hands-on operational role focused on keeping the business of Professional Services running smoothly: administration, compliance and governance, timecard approvals, level of effort (LOE) estimates, and coordination of the Statement of Work (SoW) creation and approval process.\nThis is a great fit if you are early in your career, highly organized, and want to build a foundation in operations management. You will work closely with experienced project and services leaders, learn how a growing SaaS Professional Services organization operates, and gain working knowledge of the systems we run on, including Rocketlane, Salesforce, and internal Convey tools. As you build competence, the role is designed to expand, with increasing ownership of processes, reporting, and system administration.\nWhat you will do:\nProvide day-to-day administrative support to the PMO, Project Managers, and Professional Services leaders.\n\nSupport compliance and governance activities, including maintaining project documentation, tracking required approvals, and confirming that project records are complete and current.\n\nManage the weekly timecard cycle: monitor submissions, follow up on missing or incorrect entries, and route timecards for approval.\n\nAssist in preparing level of effort (LOE) estimates by gathering inputs from project and technical teams and assembling them into a consistent format.\n\nCoordinate the Statement of Work (SoW) process end to end, including drafting from approved templates, routing for internal review and signature, tracking status, and maintaining the SoW repository.\n\nMaintain project and resourcing data in Rocketlane and Salesforce so that reporting is accurate and up to date.\n\nPrepare recurring operational reports and dashboards for Professional Services leadership.\n\nSchedule and support internal meetings, including agendas, notes, and follow-up on action items.\n\nIdentify small process gaps and suggest practical improvements to templates, checklists, and workflows.\n\nTake on additional operational responsibilities as the role grows.\n\nYour first six months\n Through the Emerging Talent Program, you'll:\nStart strong by reviewing your goals for Days 30-180 with your manager. During your first week, you’ll participate in onboarding sessions, meet your team, and connect with your cohort over lunch.\n\nJoin your cohort for Convey’s monthly Foundations Series to build your network, develop skills for your first professional role, and make an impact. The series begins in month one with a dedicated session with our CEO, who will share lessons from his career and why your growth matters to Convey’s future.\n\nLead an Emerging Talent Impact Project. Find a real opportunity to improve something in HR, plan and run the project with stakeholders, and present your results to Convey leaders at the Emerging Talent Impact Showcase.\n\nQualifications\nWhat you have - Required Skills:\nBachelor's degree in Business Administration, Operations, Finance, Communications or a related field, or equivalent practical experience.\n\n0-2 years of professional experience. Internships, co-ops, part-time work, or campus leadership experience count.\n\nStrong organizational skills and genuine attention to detail. You notice when something does not add up.\n\nAbility to manage multiple small tasks and deadlines at once, and to prioritize when they compete.\n\nClear, professional written and verbal communication, including comfort following up with people more senior than you.\n\nProficiency with Microsoft Office or Google Workspace, especially Excel or Sheets.\n\nA willingness to learn new systems quickly. Prior exposure to Rocketlane, Salesforce, Smartsheet, Jira, or similar tools is helpful but not required, and we will train you.\n\nDiscretion and good judgment when handling contract, financial, and customer information.\n\nA consistent work ethic and a desire to be part of a fast-paced, growing team.\n\n US-BASED ROLES ONLY - BENEFITS\nFully covered Medical, Dental, and Vision coverage for employees\nCost share for dependents\n\n401(K) plan with company match\n\nFully covered STD/LTD\n\nEmployee Assistance Program (EAP)\n\nPaid Maternity Leave\n12 weeks of paid parental leave for birthing parent\n\nPaid Paternity Leave\n\nFlexible PTO policy - We trust employees to manage their time effectively and take time off as needed to maintain a healthy work-life balance. Discretionary time off is unlimited, subject to manager approval and business needs.\n\n12 paid holidays throughout the year, including winter recess for all employees between December 25th-January 1st\n\nOn-site gym available for free use in Denver, CO for employees based in the Denver area\n\nConvey (formerly Message Broadcast) is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.","description_format":"text","description_chars":5109,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Customer & Retention Analytics"],"lifecycle":[{"event":"open","at":"2026-10-08T16:11:46Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 1","filings_12m":1,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":227500,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":29,"reasons":["conf:3","win:early","comp:junior"],"computed_at":"2026-10-12T06:55:09Z"},"pay":{"stated_usd_annual":50000,"is_top_pay":false},"html_url":"https://alion.io/job/convey-customer-operations-associate","json_url":"https://alion.io/job/convey-customer-operations-associate.json","meta":{"generated_at":"2026-10-13T01:56:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2870,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":23599},"rest":"https://alion.io/mcp/rest/get_company?id=23599"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fconvey-customer-operations-associate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fconvey-customer-operations-associate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fconvey-customer-operations-associate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/convey-customer-operations-associate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fconvey-customer-operations-associate"}]}