{"id":2255918,"url":"https://alion.io/job/convey-customer-success-manager","title":"Customer Success Manager","company":{"id":426573,"name":"Convey","domain":"convey.dev","url":"https://alion.io/company/convey-3","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-09T02:43:23Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-25T07:05:43Z","board_verified":true,"closed_at":null,"days_open":16,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":16},"description":"Customer Success Manager\nAbout Us:\n We're a small team on a mission to help non-technical teams reliably delegate their repetitive work to AI teammates. We already have dozens paying customers, including recognizable logos like Netflix, NBC Universal, Dow Jones, Fanatics, iHeartRadio, Pinterest, and LG, and are growing at an exciting clip. We're looking for a dynamic, customer-focused individual to join us. Convey raised a $38M Series A from Andreessen Horowitz, and is backed by top VCs like Khosla Ventures, PearVC, SVAngel, and more.\nThis role is perfect for someone with strong customer-facing experience who is eager to roll up their sleeves, take ownership, and grow into a key leader as we scale.\nThe Role\nOur second dedicated CS hire. You'll own the post-sales relationship across 20+ enterprise accounts, drive expansion, and build the systems that scale our customer success function from the ground up.\nWhat You'll Do\nOwn customer relationships end-to-end - from onboarding through expansion\nAct as an embedded “AI consultant,” identifying new automation opportunities within accounts and collaborating closely with executive leadership at the customer to plan and operationalize tangible impact.\nBuild repeatable onboarding and ongoing project management processes, success metrics, and QBR frameworks\nPartner with our solutions engineer on implementations and enterprise IT/compliance coordination, as well as our product team to close the loop on learnings and improve the product.\nDrive both top-down (executive ROI) and bottom-up (user adoption) success motions\nQuantify and communicate customer impact systematically across the portfolio\nWhat We're Looking For\nEnterprise CS or account management experience with $100K+ ACV accounts\nBuilder mentality - comfortable creating processes where none exist\nTechnically curious, able to guide non-technical customers through complex implementations\nConsultative approach: you identify problems customers haven't articulated yet, and are opinionated enough to guide customers towards impact rather than just following their lead\nWillingness to do on-site workshops and enablement sessions when needed\nWhy Join\nDefine the CS function from scratch with real ownership\nCustomers seeing transformational results (Netflix: 473 hrs/week saved; ChargePoint: 20-40 FTE equivalent)\nSeed-funded by Khosla Ventures, recently raised a $38M Series A from Andreessen Horowitz with strong enterprise momentum\nSmall, collaborative team that moves fast\nAdditional information\nCulture is high-ownership, high-intensity, and customer-focused.\n\nThe position is in San Francisco, in-office by default 5 days a week (of course including flexibility if folks need to work from home now and then).","description_format":"text","description_chars":2736,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-11T04:00:30Z"}],"visa":[],"liveness":{"score":64,"band":"ok","label":"Likely open","p_open":1,"p_active":0.716,"p_room":0.9,"age_days":16,"expected_fill_days":31,"reasons":["conf:2","win:mid"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/convey-customer-success-manager","json_url":"https://alion.io/job/convey-customer-success-manager.json","meta":{"generated_at":"2026-10-25T09:08:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13082,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":426573},"rest":"https://alion.io/mcp/rest/get_company?id=426573"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fconvey-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fconvey-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fconvey-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/convey-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fconvey-customer-success-manager"}]}