{"id":4047782,"url":"https://alion.io/job/convey-implementation-specialist","title":"Implementation Specialist","company":{"id":23599,"name":"Convey","domain":"convey.ai","url":"https://alion.io/company/convey","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Denver, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":75000,"max":80000,"currency":"USD","period":"year","gross":null,"usd_annual":80000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Postman","optional":false},{"name":"Rest API","optional":false},{"name":"Scrum","optional":false},{"name":"SoapUI","optional":false},{"name":"SQL","optional":false},{"name":"Swagger","optional":false}],"status":"live","first_seen_at":"2026-11-10T21:15:05Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-11T00:41:10Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"The Implementation Specialist is a versatile role that combines responsibilities across all the activities of software development life cycle. This role involves coordinating activities with various stakeholders, gathering and documenting business requirements, supporting testing and UAT activities, training end-users, and implementing solutions from the Convey product suite. \nYou should have experience coordinating multiple enterprise-level clients at a SaaS company. You must also be highly organized with excellent client communication skills. You must also be able to work well as an individual and in a team-based environment and have a consistent work ethic with a desire to be a part of a fast-paced team.\nWhat you will do:\nPerforming highly detailed operational tasks focused on the coordination of client programs\n\nCollaborate with stakeholders to gather and document business and system requirements.\n\nCreate detailed functional specifications, user stories, use cases, workflow diagrams\n\nEnsure that all requirements are clear, complete, and aligned with business objectives.\n\nMaintain comprehensive and up-to-date documentation throughout the project lifecycle.\n\nDevelop message templates for voice, sms, email\n\nPerform functional testing as necessary.\n\nExecute SQL scripts to investigate basic issues\n\nCoordinate user acceptance testing with clients including tracking, verifying, and organizing all reported issues before relaying them to the developers\n\nDevelop training materials and conduct training sessions for end-users to ensure they are proficient in using the new system.\n\nCreate user manuals, FAQs, and other documentation to support the ongoing use of the system.\n\nHandle miscellaneous client requests such as generate reports using SQL queries\n\nWork very closely with the Project Manager on assigned tasks to ensure the Project is on budget and on schedule.\n\nQualifications\nWhat you have - Required Skills:\nBachelor's degree in computer science, Engineering, Business Administration or related technical fields or equivalent work experience in a closely related field and/or market vertical\n\n3+ years of experience in technical analysis, systems design and software development\n\nA minimum of 3 years' experience with very large enterprise customers with multi-year contracts. This role will be specific to providing dedicated implementation support for one of our large enterprise customers.\n\nKnowledge of database design and SQL\n\nKnowledge of workflow diagram tools, I.e., MS Visio, Lucid Chart, etc.\n\nExperience in project and task prioritization and evaluation of situational urgency\n\n3+ years of experience as an IT Analyst or similar role\n\n3+ years of experience working with large global, national or enterprise accounts - external clients\n\n2+ years of experience working in an Agile environment following SCRUM processes for the entire SDLC\n\n1+ years QA exposure or experience creating test cases and test plans for both internal and user acceptance testing for large projects\n\nProficiency in RESTful APIs, HTTP methods, request/response structures, and authentication (OAuth, JWT, etc.).\n\nAbility to troubleshoot API issues and collaborate with developers for resolution.\n\nProficiency in API testing tools such as Postman, Swagger, or SoapUI.\n\nHands-on experience with SQL queries for data validation.\n\nIndependent problem solver with a fast-learning mindset.\n\nAbility to learn quickly in a fast-paced environment\n\nExcellent problem-solving and analytical skills.\n\nAbility to work under pressure, organize and prioritize responsibilities\n\nStrong organizational skills and proven experience coordinating multiple projects / assignments simultaneously\n\nSuperior communication and customer service / interpersonal skills\n\nBONUS POINTS FOR:\nAny experience providing basic technical support to clients\n\nFunctional QA experience, specifically API testing\n\n US-BASED ROLES ONLY - BENEFITS\nMedical, Dental, and Vision coverage for employees\nCost share for dependents\n\n401(K) plan with company match\n\nFully covered STD/LTD\n\nEmployee Assistance Program (EAP)\n\nPaid Maternity Leave\n12 weeks of paid parental leave for birthing parent\n\nPaid Paternity Leave\n\nFlexible PTO policy - We trust employees to manage their time effectively and take time off as needed to maintain a healthy work-life balance. Discretionary time off is unlimited, subject to manager approval and business needs.\n\n12 paid holidays throughout the year, including winter recess for all employees between December 25th-January 1st\n\nOn-site gym available for free use in Denver, CO for employees based in the Denver area\n\nConvey (formerly Message Broadcast) is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.","description_format":"text","description_chars":4910,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Customer & Retention Analytics"],"lifecycle":[{"event":"open","at":"2026-11-11T00:41:10Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 1","filings_12m":1,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":227500,"route":null,"cap_exempt":false,"checked_at":"2026-11-10T11:34:35+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":27,"reasons":["conf:2","win:early"],"computed_at":"2026-11-11T03:29:22Z"},"pay":{"stated_usd_annual":80000,"is_top_pay":false},"html_url":"https://alion.io/job/convey-implementation-specialist","json_url":"https://alion.io/job/convey-implementation-specialist.json","meta":{"generated_at":"2026-11-11T03:29:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2847,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":23599},"rest":"https://alion.io/mcp/rest/get_company?id=23599"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fconvey-implementation-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fconvey-implementation-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fconvey-implementation-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/convey-implementation-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fconvey-implementation-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4047782}},{"tool":"search_jobs","arguments":{"company":"convey.ai","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4047782},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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