{"id":3549846,"url":"https://alion.io/job/convey-solutions-architect-2","title":"Solutions Architect","company":{"id":23599,"name":"Convey","domain":"convey.ai","url":"https://alion.io/company/convey","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"staff","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Denver, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":100000,"max":100000,"currency":"USD","period":"year","gross":null,"usd_annual":100000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-30T21:09:04Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-03T06:28:31Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Reports to: Director/Snr Director\nThe Solutions Architect serves as the strategic connective tissue between customers, Sales, Professional Services, Product Management, and Engineering. \nThis role is responsible for creating and maintaining the \"steel thread\" that connects customer challenges and market opportunities to product evolution and successful delivery outcomes. While supporting the sales process is an important component of the role, this position extends well beyond traditional pre-sales activities. \nThe ideal candidate brings together technical expertise, consultative problem-solving, business acumen, and a strong customer-first mindset to design solutions that address real-world challenges while influencing the future direction of the Convey platform. In this role, you will also help strengthen the capabilities and processes that enable our Pre-Sales Engineering and Professional Services teams to perform at their highest level. Working closely with both prospective and existing customers, you will gather and translate business requirements into scalable solutions, develop architecture and integration diagrams, create Statements of Work (SOWs) with clearly defined deliverables, guide implementation strategies and timelines, and ensure customer and field insights continuously inform product priorities and roadmap decisions.\nWhat you’ll do:\nSolution Design & Customer Advisory\nSupport discovery sessions with customers to understand business objectives, operational challenges, technical requirements, and success criteria, when required.\n\nDesign scalable, deliverable, and commercially viable solutions leveraging Convey's platform and services.\n\nFacilitate architecture workshops, solution reviews, and technical validation\n\nTranslate business requirements into solution designs, implementation approaches, and technical specifications.\n\nIdentify product gaps and provide recommendations and estimates on LOE to remediate\n\nServe as a trusted advisor throughout the customer journey-from evaluation through deployment and expansion.\n\nField-to-Product Leadership\nAct as the primary conduit between the field and Product Management, ensuring customer reality continuously shapes product direction.\n\nCapture recurring customer needs, emerging market trends, competitive insights, and product enhancement opportunities from across the field.\n\nAdvocate for customer requirements while balancing platform scalability and strategic product direction.\n\nHelp Product and Engineering teams understand the operational realities and business drivers behind customer requests.\n\nMaintain a continuous feedback loop that ensures customer insights directly influence product evolution.\n\nFlag and document instances where internal product messaging is misaligned with actual product capabilities and work cross-functionality to correct them.\n\nSolutioning Excellence\nEnable the Professional Services team on pre-sales collaboration practices, including how to enter deals early, contribute to solution scoping, and take clean handoffs from Sales.\n\nBuild and document reusable solutioning assets (e.g., playbooks, discovery frameworks, integration pattern libraries, and SOW templates) that PSEs and PS can operate from independently.\n\nServe as a go-to resource and thought partner for PSEs on complex or high-stakes deals.\n\nSales Partnership & Opportunity Development\nPartner closely with Sales and Customer Success teams on opportunities, providing advisory-level technical guidance.\n\nSupport solution positioning, technical validation.\n\nIdentify implementation risks, dependencies, and success factors early in the sales cycle.\n\nProvide effort estimates, implementation recommendations, and scope guidance that improve win rates through realistic solution design.\n\nPosition Professional Services offerings that are prescriptive, repeatable and predictable.\n\nRequirements Definition & SOW Development\nOwn the creation of technical requirements documents, solution blueprints, and Statements of Work.\n\nDefine project scope and timelines, assumptions, deliverables, success metrics, and implementation responsibilities.\n\nCollaborate with Professional Services leaders to ensure solutions are executable, scalable, and aligned with delivery best practices.\n\nEstablish clear alignment between customer expectations and implementation outcomes.\n\nCross-Functional Collaboration\nPartner with Product, Engineering, Professional Services, Support, Customer Success, and Sales leaders.\n\nAlign stakeholders around solution direction, customer outcomes, and delivery expectations.\n\nSupport new product introductions, platform enhancements, and acquisition integrations.\n\nPractice Development\nDevelop templates, frameworks, standards, and repeatable solution patterns that raise the capability floor across Pre-Sales Engineering and Professional Services.\n\nHelp mature Convey's solutioning capabilities across Sales and Professional Services.\n\nMentor team members on solution architecture, customer engagement, and requirements gathering.\n\nContribute to strategic initiatives that improve customer onboarding, implementation quality, and time-to-value.\n\nQualifications\nWhat you have - Required Skills:\n5+ years of experience in Solutions Architecture, Technical Consulting, Professional Services, Product Strategy, or related customer-facing roles.\n\nExperience designing and delivering enterprise SaaS solutions.\n\nStrong ability to translate business challenges into technical and operational solutions.\n\nDemonstrated experience developing technical requirements, solution designs, and Statements of Work.\n\nExperience working directly with executive stakeholders and enterprise customers.\n\nExcellent written, verbal, and presentation skills.\n\nProven ability to influence and lead across multiple teams without direct authority.\n\nPreferred Qualifications\nExperience in customer engagement, customer operations, workflow automation, communications, or customer experience platforms.\n\nFamiliarity with regulated industries such as utilities, healthcare, insurance, financial services, or government.\n\nExperience working closely with Product Management and Engineering teams.\n\nConsulting or professional services background.\n\nExperience supporting mergers, acquisitions, or product portfolio integrations.\n\nUnderstanding of APIs, integrations, cloud platforms, AI-enabled workflows, and enterprise software architecture.\n\nSuccess in This Role\nWithin your first year, you will:\n\nBecome a trusted advisor to both customers and internal stakeholders.\n\nEstablish a repeatable solutioning process that improves alignment between Sales, Professional Services, and Product.\n\nIncrease the quality and consistency of technical requirements and SOW development.\n\nHelp accelerate customer time-to-value through stronger solution design and implementation planning.\n\nCreate a measurable feedback loop that influences product roadmap decisions with real-world customer insights.\n\nStrengthen the strategic partnership between the field and product organizations.\n\n US-BASED ROLES ONLY - BENEFITS\nFully covered Medical, Dental, and Vision coverage for employees\nCost share for dependents\n\n401(K) plan with company match\n\nFully covered STD/LTD\n\nEmployee Assistance Program (EAP)\n\nPaid Maternity Leave\n12 weeks of paid parental leave for birthing parent\n\nPaid Paternity Leave\n\nFlexible PTO policy - We trust employees to manage their time effectively and take time off as needed to maintain a healthy work-life balance. Discretionary time off is unlimited, subject to manager approval and business needs.\n\n12 paid holidays throughout the year, including winter recess for all employees between December 25th-January 1st\n\nOn-site gym available for free use in Denver, CO for employees based in the Denver area\n\nConvey (formerly Message Broadcast) is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.","description_format":"text","description_chars":8085,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Customer & Retention Analytics"],"lifecycle":[{"event":"open","at":"2026-10-30T22:14:36Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 1","filings_12m":1,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":227500,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":38,"reasons":["conf:3","win:early"],"computed_at":"2026-11-03T05:54:40Z"},"pay":{"stated_usd_annual":100000,"is_top_pay":false},"html_url":"https://alion.io/job/convey-solutions-architect-2","json_url":"https://alion.io/job/convey-solutions-architect-2.json","meta":{"generated_at":"2026-11-03T07:42:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10995,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":23599},"rest":"https://alion.io/mcp/rest/get_company?id=23599"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fconvey-solutions-architect-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fconvey-solutions-architect-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fconvey-solutions-architect-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/convey-solutions-architect-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fconvey-solutions-architect-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3549846}},{"tool":"search_jobs","arguments":{"company":"convey.ai","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3549846},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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