{"id":2255914,"url":"https://alion.io/job/convey-solutions-architect","title":"Solutions Architect","company":{"id":426573,"name":"Convey","domain":"convey.dev","url":"https://alion.io/company/convey-3","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"staff","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":150000,"max_usd":288000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":672},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-10-09T02:48:15Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-12T08:51:54Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Solutions Architect\nLocation: San Francisco, CA (in-office)\nAbout Convey\nConvey builds AI teammates that run critical operations, whether it's ingesting orders, trafficking complex ad campaigns, or preparing customer reports. We believe a company's best people shouldn't be bottlenecked by manual execution. By delegating the daily grind to reliable digital teammates, operators are freed to focus on strategy, relationships, and the complex work that actually moves the business forward. We are building the era of the 100x operator.\nWe already have dozens paying customers, including recognizable logos like NBC Universal, TelevisaUnivision, and Dow Jones, and are growing at an exciting clip. We're looking for a dynamic, customer-focused individual to join us. Convey raised a $38M Series A from Andreessen Horowitz, and is backed by top VCs like Khosla Ventures, PearVC, SVAngel, and more.\nAbout the role\nConvey is hiring a Technical Account Manager to help customers successfully run their operations with AI teammates.\nThis is not a support role. You will absolutely help customers troubleshoot issues when they arise. But the core of the job is broader and more important than that: helping customers adopt Convey effectively, structure the right workflows, achieve their goals, and get increasing value from the product over time.\nOur customers are typically non-technical operators and business leaders. Their questions are not just “what button do I click?” Often, the real question is: how should I approach this problem in the first place? How should this workflow be structured? What is the best way to use Convey to get to the desired outcome?\nYou will work directly with customers across onboarding, activation, troubleshooting, and ongoing enablement. Sometimes that means jumping on a live call to debug an issue. Sometimes it means helping a user think through how to build the right workflow. Sometimes it means noticing that someone has gone quiet, that adoption has stalled, or that a project is off track, and stepping in before it becomes a bigger problem.\nThis is an early-stage, high-ownership role. You will not just execute a playbook, you will help build it. We want someone who is excited to work closely with customers, partner deeply with product and engineering, and design better systems for how Convey supports customers at scale.\nResponsibilities\nGiven a customer’s key goals and initiatives, guide the executive champion and customer working team to leverage Convey to achieve meaningful operational outcomes\n\nHelp non-technical users architect solutions appropriately and optimally\n\nTroubleshoot issues across workflows, integrations, data, prompts, and AI behavior\n\nJoin calls ad hoc or regularly with customers to deep dive into issues and build trust\n\nRespond to customer inbound questions, maintaining a tight SLA and a high bar for correctness and thoughtfulness\n\nCoach customers so they can learn to resolve their own problems and enact the right best practices themselves wherever possible\n\nProactively monitor customer engagement and identify when users or projects may be off track\n\nReach out before issues escalate, and surface risks or blockers to both customer champions and internal teammates\n\nBuild strong customer relationships and deepen trust as a representative of the company\n\nImprove how we follow up with customers, track open work, and create a more consistent enablement motion\n\nImprove internal tooling and infrastructure to manage projects, track metrics, and scale the process using AI\n\nDistill product insights, identify bugs, and partner with the product and engineering team to improve the core offering\n\nExpand and improve our internal knowledge base \n\nExceptional Candidates Have:\nA track record of technical or support engineering work with a real instinct for architecture, project management, and debugging\n\nExperience working directly with customers and building deep relationships with them\n\nThe ability to reason about many moving parts at once: APIs, integrations, data, logs, automated workflows, as well as the overarching project and goal.\n\nExperience building or improving operational processes, systems, or internal tooling, ideally using AI\n\nExperience interfacing with internal product and engineering teams\n\nComfort operating in ambiguity and helping define a function at an early-stage company\n\nAdditional Information\nCulture is high-ownership, high-intensity, and customer-focused.","description_format":"text","description_chars":4467,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-11T04:00:30Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring 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