Account Manager

Conviva is the first and best place to understand and optimize digital customer experiences. Our Operational Data Platform harnesses full-census, comprehensive client-side telemetry-capturing every aspect of customer experience and engagement across all devices and linking them to the performance of underlying services, in real-time and at a fraction of the cost of alternative solutions. Conviva computes quality of experience across all users and all devices, in real time. We combine user actions with app and system responses to give your technology, business, and operations teams AI-powered insights into any issues impacting user experience and engagement. Trusted by industry leaders like Disney, NBC, and the NFL, Conviva revolutionizes how businesses understand customer experience and engagement, maximizing satisfaction, conversion, and revenue. 

Conviva is seeking an Account Manager to manage key media and entertainment (M&E) accounts, working with their video, AI Agent, advertising, and digital application teams.

What You Get to Do:

• Identify and pursue expansion opportunities within your customer base of industry leading M&E customers. Own the renewal process end-to-end.
• Manage contractual negotiations and the execution of expansion and renewal contracts.
• Responsible for overall management of the account, both internally and externally.
• Meet with the customer onsite and spend time with them in person to build relationships.
• Set the overall strategy for the account and partner closely with your technical colleagues to expand the products the client utilizes and grow account revenue.
• Ensure the customer is getting value from Conviva's products and services and are happy with the support from your account team.
• Develop strong and long-term client relationships with key leaders within groups such as AI Agent, Operations, Product, Customer Care and Engineering teams.
• Map out the organization of large and complex media and entertainment accounts with multiple brands, groups, and stakeholders within it.
• Act as the customer's first point of contact and liaison between customer and internal teams for key initiatives.
• Organize and lead customer Quarterly Business Reviews and key meetings.

What You Bring to the Role:

• 5+ years of experience in Sales and/or Account Management at a leading technology company selling enterprise technical solutions. Experience selling AI, analytics, and/or big data is preferred.
• Successful record of sales and growing new product adoption and revenue.
• Motivation to proactively deliver client follow ups and organize meetings that ensure a successful business relationship with the client.
• Comfortable multi-tasking, independently prioritizing tasks by business impact, and working collaboratively with an internal team.
• Drive to learn about Conviva's new products and our customers' business goals.
• Excellent relationship building skills.

The expected On-Target Earnings (OTE) for this full-time position is $200,000 - $250,000, which includes base salary and variable compensation, plus equity and benefits. Compensation is determined by various factors such as qualifications, experience, relevant education and training.

Privately held, Conviva is headquartered in Silicon Valley, California with offices and people around the globe. 

To learn more about how Conviva can help improve the performance and outcomes of your digital services, visit  www.conviva.ai.