{"id":3409549,"url":"https://alion.io/job/convo-communications-hr-generalist-payroll-operations","title":"HR Generalist, Payroll & Operations","company":{"id":674785,"name":"Convo Communications","domain":"convocommunications.com","url":"https://alion.io/company/convocommunications","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":null},"role":"HR","role_family":"HR","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Austin, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":64000,"max_usd":122000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1495},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-27T22:21:06Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-10-30T16:42:41Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"About Convo Communications\nFounded in 2009, Convo Communications is a Deaf-owned company dedicated to making communication more accessible through innovative language access services and technology. Every day, we help bridge communication between Deaf and hearing communities by delivering exceptional experiences for our customers and the communities we serve.\nOur success is driven by passionate people who are committed to collaboration, innovation, accountability, and service. Whether you're supporting our customers, developing technology, or enabling our operations behind the scenes, your work contributes to a mission that makes a meaningful difference.\nWhy Join Convo?\nAt Convo, you'll find more than just a job - you'll have the opportunity to build a meaningful career while making a positive impact.\nWhen you join our team, you'll:\nMake a difference. Help improve communication accessibility and create meaningful connections every day.\nBe part of an inclusive culture. We value diverse perspectives and foster a workplace built on respect, collaboration, and belonging.\nGrow your career. We encourage continuous learning, professional development, and opportunities to expand your skills.\nWork with purpose. Every role at Convo contributes to our mission of creating accessible communication solutions that improve lives.\nJoin a team that cares. We celebrate teamwork, innovation, integrity, and a shared commitment to delivering exceptional service.\nIf you're looking for meaningful work where your contributions matter and your career can grow, we'd love to hear from you.\nAbout the role\nWe're looking for a detail-oriented, proactive HR Generalist, Payroll & Operations to join our global People & Culture team!\nIn this role, you'll play a key part in supporting our employees and ensuring the smooth operation of our payroll and HR processes. You'll manage payroll administration across the United States and Canada, support People Operations for our corporate workforce, and help strengthen the systems and processes that contribute to a positive employee experience.\nYou'll also serve as a trusted resource for our US corporate employees and managers, providing guidance on HR policies, workplace matters, and day-to-day employee relations concerns.\nThis is an opportunity for someone who enjoys balancing hands-on HR operations with problem-solving, process improvement, and meaningful employee interactions. You'll work closely with People & Culture leadership and cross-functional teams while taking ownership of important initiatives.\nWhat you'll do\nManage US and Canada payroll administration, ensuring accurate and timely processing for salaried, hourly, and Video Interpreter employees.\nProcess payroll transactions, including compensation changes, bonuses, commissions, overtime, deductions, and off-cycle payments.\nManage payroll deductions, contributions, and remittances, coordinating with the Benefits & Leave team to ensure accurate processing and reconciliation.\nInvestigate payroll discrepancies, interpret applicable wage and payroll requirements, and implement appropriate corrections.\nPartner with People & Culture leadership and Finance on payroll reconciliations, audits, year-end tax reporting (including W-2s and T4s), Canadian Records of Employment (ROEs), and regulatory compliance.\nMaintain payroll systems, records, and internal controls while identifying opportunities to improve accuracy and efficiency.\nManage US and Canada corporate employee onboarding, offboarding, and other lifecycle activities, including employment documentation and applicable compliance requirements.\nMaintain accurate HRIS data and prepare workforce and payroll reports to support business decisions and compliance requirements.\nServe as an initial point of contact for US corporate employees and managers, independently addressing routine employee relations concerns and providing HR policy guidance.\nCoach managers on employee expectations, attendance, performance concerns, and workplace conduct, escalating complex matters as appropriate.\nAdminister Video Interpreter starting pay placement and credential-based rate changes in accordance with established guidelines.\nLead HR and payroll process improvements and collaborate on broader People & Culture initiatives that enhance the employee experience.\nProvide occasional onsite HR support at our Austin location when geographically available.\nLocation\nWe strongly prefer candidates based in Austin, Texas, who can provide occasional onsite HR support as needed. Qualified candidates elsewhere in the United States will also be considered for this remote position.\nWhat You Bring\nRequired: Fluency in American Sign Language (ASL) and a strong understanding of Deaf culture. You'll communicate directly in ASL with employees, interpreters, and managers about payroll and HR matters.\nAt least 3 years of experience in Human Resources, payroll administration, People Operations, or a related field.\nDemonstrated experience with multi-state US payroll, including processing, reconciliations, wage and hour requirements, and compliance.\nWorking knowledge of US employment laws, HR practices, employee relations, and employee lifecycle administration.\nExperience independently addressing routine employee relations matters, interpreting HR policies, and providing manager guidance.\nProficiency with HRIS and payroll platforms, along with strong analytical, organizational, and problem-solving skills.\nSound judgment, strong communication skills, and the ability to manage competing priorities while maintaining confidentiality.\nBachelor's degree in Human Resources, Business Administration, Accounting, or a related field, or equivalent professional experience.\nNice to Have\nCanadian payroll administration experience.\nExperience with Rippling or a similar integrated HRIS and payroll platform.\nProfessional certification such as SHRM-CP, PHR, CPP, or FPC.","description_format":"text","description_chars":5928,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Translation Services","Disability Support Services"],"lifecycle":[{"event":"open","at":"2026-10-28T17:20:29Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":24,"reasons":["conf:2","win:early"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/convo-communications-hr-generalist-payroll-operations","json_url":"https://alion.io/job/convo-communications-hr-generalist-payroll-operations.json","meta":{"generated_at":"2026-10-30T20:45:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10923,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":674785},"rest":"https://alion.io/mcp/rest/get_company?id=674785"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fconvo-communications-hr-generalist-payroll-operations"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fconvo-communications-hr-generalist-payroll-operations"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fconvo-communications-hr-generalist-payroll-operations"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/convo-communications-hr-generalist-payroll-operations\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fconvo-communications-hr-generalist-payroll-operations"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3409549}},{"tool":"search_jobs","arguments":{"company":"convocommunications.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3409549},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}