{"id":1967133,"url":"https://alion.io/job/convoso-remote-implementation-manager","title":"[Remote] Implementation Manager","company":{"id":675292,"name":"Convoso","domain":"convoso.com","url":"https://alion.io/company/convoso","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Woodland Hills, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":75000,"max":85000,"currency":"USD","period":"year","gross":null,"usd_annual":85000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Fine-tuning","optional":false},{"name":"Java","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-10-06T17:21:35Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-25T06:58:34Z","board_verified":true,"closed_at":null,"days_open":18,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":18},"description":"Convoso is a leading AI-powered contact center platform purpose-built for revenue teams. Since 2006, Convoso has remained at the forefront of innovation, consistently developing solutions to drive customer growth while supporting adherence to regulatory standards.\nWho We Are:\nWhile headquartered in Los Angeles, the Convoso team can be found around the globe working in either a hybrid or remote capacity. Awarded as a \"best place to work\" company, our culture fosters team integrity, positive persistence, and continuous growth.\nOur core platform powers successful sales teams across multiple industries, giving our customers a competitive edge and streamlined productivity. With built-in Al and automations, our product is a premium offering in a competitive space. We continue to grow our product capabilities to better serve our current customers and to expand into newer markets.\nConvoso is looking for people who are excited about technology and innovation. We are a company of motivated team players with diverse backgrounds driving accelerated growth in a supportive, positive culture.\nMost roles at Convoso function as “hybrid” with some opportunities for travel to in-person business events and company meetings. For remote positions, Convoso’s U.S. hiring is open to candidates residing anywhere within the United States.\nThe Job:\nThe Implementation Manager will be the primary POC post sale, ensuring timely client discovery, account setup, training, and launch support. High-energy, organized individual to join our team as an Implementation Manager. This position entails client servicing, identifying their challenges, and providing solutions that help solve those challenges while driving revenue growth. The ideal candidate should have experience with SaaS technology and experience with call center environments. The position requires the ability to multi-task between various softwares, client relationships, while communicating with a sense of urgency. Our Implementation team is very supportive of each other however, being able to work independently is key to the team’s success as a whole.\nResponsibilities summary:\n\nInstallation, integration and deployment of Convoso SaaS products in client environments.\nTrain customers on how to effectively utilize the dialer software as both administrators and agents, ensuring confident, independent platform use.\nFocus on improving onboarding efficiency, customer satisfaction and initial product adoption.\nCommunicating to clients and partners aspects of both the product and the implementation at the technical and/or functional level appropriate for the situation.\nAnticipating client’s needs, mapping a timeline, and managing their expectations during the implementation process.\nManaging technical aspects of a delivery end-to-end with minimal escalation.\nManaging controlled soft launches to specific end users for testing, fine tuning/optimization based on client needs.\nEffectively coordinate client handoffs from our Customer Success team and initial reception of clients from our Sales team.\nFoster innovation and be the voice of the customer implementation internally at Convoso by sharing best practices.\nWho You Are:\n1-3 years of experience in Implementation, Account Management, Customer Success in the SaaS industry or similar.\nExperience in managing a high volume of projects with cross-functional teams.\nExperience interfacing with customers in the B2C space.\nAbility to identify solutions for customers while upselling products and services.\nExperience developing and advising solutions to hit revenue targets during the implementation stages.\nExcellent project management skills and focused methodology mindset for success during all implementation phases.\nPrevious experience in the call center space is preferred.\nUnderstand simple API integrations, customizations and simple SQL queries.\nPast Java Scripting experience or exposure is nice to have however, not required.\nPassion for implementation, Day Zero initiatives, in a supportive and creative work environment.\nExperience with onboarding, education, set up of software, data transfers, etc.\nProficiency in Google Suite and Salesforce, as well as familiarity with Zendesk and Vitally or similar customer success platforms. \nStellar problem-solving skills and enjoy providing a high level of service.\nExperience w/simple SQL queries.\nWillingness to take initiative individually and within a team.\nWork Perks Worth The Hype:\nCompetitive compensation package\nStock options\n100% covered premiums for employees; Medical, Dental, Basic life insurance, Long term disability\nAffordable Vision plan and optional FSA\nPTO, Paid Sick Time, Holidays, Bereavement time, Parental Leave\nYour birthday off\n401k program with generous company match\nNo cost Employee Assistance Program and Travel Assistance\nMonthly Gym membership reimbursement\nMonthly credits toward food & beverage\nCompany Outings\nOn and offsite team building events\nPaid training for departments\nApple laptop (most roles)\nAnd a team of highly experienced and kind colleagues!\nHQ Office:\nCasual office environment & dress\nDaily catered lunches\nFully stocked kitchen (Dietary restriction-friendly)\nHappy Hours\nOn-site Car Wash \nFree Parking \nCompensation:\n The base salary range is: $75,000 - $85,000\nThe Base Pay Range for this position is based on the industry benchmark for position, function, level and the company's compensation strategies. However, final offers may vary from the amount listed based on geography, candidate experience and expertise, and other objective business. Convoso’s compensation package also includes equity for all eligible U.S full time roles and exceptional benefits, including generous 401k match.\nYour California Privacy Rights:\nAs a California resident who is an applicant to be an employee of Convoso, you have certain rights under California law with respect to information collected by Convoso in the course and scope of its evaluation of your application. The types of information Convoso collects and your rights with respect to that information are contained in Convoso’s privacy policy, which you can review by going to https://www.convoso.com/privacy-policy/.","description_format":"text","description_chars":6193,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Equity","Gym membership","Life insurance","Parental leave","Stock options"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Lead Generation","Call Center Services","Contact Center Software"],"lifecycle":[{"event":"open","at":"2026-10-06T17:47:21Z"}],"visa":[],"liveness":{"score":69,"band":"ok","label":"Likely open","p_open":1,"p_active":0.763,"p_room":0.9,"age_days":18,"expected_fill_days":28,"reasons":["conf:2","win:mid","comp:junior"],"computed_at":"2026-10-25T05:49:26Z"},"pay":{"stated_usd_annual":85000,"is_top_pay":false},"html_url":"https://alion.io/job/convoso-remote-implementation-manager","json_url":"https://alion.io/job/convoso-remote-implementation-manager.json","meta":{"generated_at":"2026-10-25T09:03:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12969,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":675292},"rest":"https://alion.io/mcp/rest/get_company?id=675292"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fconvoso-remote-implementation-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fconvoso-remote-implementation-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fconvoso-remote-implementation-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/convoso-remote-implementation-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fconvoso-remote-implementation-manager"}]}