{"id":1913556,"url":"https://alion.io/job/convoso-remote-principal-software-engineer-ai","title":"[Remote] Principal Software Engineer - AI","company":{"id":675292,"name":"Convoso","domain":"convoso.com","url":"https://alion.io/company/convoso","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Backend","role_family":"Backend","seniority":"lead","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Woodland Hills, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":200000,"max":230000,"currency":"USD","period":"year","gross":null,"usd_annual":230000},"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Agentic Workflows","optional":false},{"name":"AI Agents","optional":false},{"name":"Claude","optional":false},{"name":"Copilot","optional":false},{"name":"Go","optional":false},{"name":"gRPC","optional":false},{"name":"Linux","optional":false},{"name":"LLM","optional":false},{"name":"MySQL","optional":false},{"name":"OpenAI","optional":false},{"name":"WebSockets","optional":false},{"name":"WebRTC","optional":true}],"status":"live","first_seen_at":"2026-10-05T14:39:19Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-11T23:50:20Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Convoso is a leading AI-powered contact center platform purpose-built for revenue teams. Since 2006, Convoso has remained at the forefront of innovation, consistently developing solutions to drive customer growth while supporting adherence to regulatory standards.\nWho We Are:\nWhile headquartered in Los Angeles, the Convoso team can be found around the globe working in either a hybrid or remote capacity. Awarded as a \"best place to work\" company, our culture fosters team integrity, positive persistence, and continuous growth.\nOur core platform powers successful sales teams across multiple industries, giving our customers a competitive edge and streamlined productivity. With built-in Al and automations, our product is a premium offering in a competitive space. We continue to grow our product capabilities to better serve our current customers and to expand into newer markets.\nConvoso is looking for people who are excited about technology and innovation. We are a company of motivated team players with diverse backgrounds driving accelerated growth in a supportive, positive culture.\nMost roles at Convoso function as “hybrid” with some opportunities for travel to in-person business events and company meetings. For remote positions, Convoso’s U.S. hiring is open to candidates residing anywhere within the United States.\nThe Job:\nWe are looking for an experienced Principal Software Engineer to build and scale the AI agent systems within our enterprise SaaS application. In this role, you will be responsible for the core engineering of agentic logic, frameworks, and the high-performance backend infrastructure required to support intelligent automation at scale.\nResponsibilities summary:\n\nBuild AI Agent Frameworks: Develop the internal agents, LLMs, logic and reasoning loops, that allow AI agents to perform complex, multi-step tasks.\nDevelop Core SaaS Features: Engineer robust, full-stack enterprise web components, ensuring high performance and security across the application.\nData Engineering: Manage and optimize the interface between our AI agents and data.\nEngineering Excellence: Write clean, secure, and maintainable code and lead rigorous code reviews and refactoring initiatives.\nAutomated Testing: Design and implement unit and functional tests to ensure the reliability of both traditional code and non-deterministic AI workflows.\nWho You Are:\n AI Agent Architecture: Expert-level ability to build and orchestrate autonomous agents capable of planning, reasoning, and executing multi-step tasks via reasoning loops (e.g., React).\nOrchestration: Direct experience developing the internal logic and interface layers that allow LLMs to interact with APIs, databases, and system functions.\nAI Reliability & Testing: Hands-on ability to create automated unit and functional testing suites specifically designed to validate non-deterministic AI agent outputs and workflows.\n LLM Implementation: Extensive experience developing production-grade features using LLM APIs (OpenAI, Claude, etc.), including context window management, prompt optimization, and cost-monitoring.\nAI-Assisted Development: Expert proficiency in using tools like GitHub Copilot or Claude to accelerate engineering velocity and maintain high code quality.\nData Layer for AI: Proficiency in MySQL and relational databases, with the ability to write complex, raw queries to feed high-scale enterprise data into agentic workflows.\nProduction Go at scale: Strong grasp of Go concurrency patterns, memory management, garbage collection behavior, and profiling.\n Network & Systems Fundamentals: Deep comfort with Linux/POSIX systems, networking primitives (TCP/UDP sockets, WebSockets, gRPC)\nHigh-reliability & Data Integrity: Proven experience designing transactional state machines, resilient webhook/event pipelines, and defensive API integrations.\nProduction Ownership: Engineers who write integration tests, stress tests, instrument their own observability and debug end-to-end.Enterprise SaaS Foundations: 10+ years of experience in software engineering, design patterns, and clean coding practices to large-scale web applications.\n\nModel Lifecycle: Practical knowledge of model evaluation, experiment tracking, and performance monitoring in a production environment.\nBusiness Prioritization: Strong problem-solving skills focused on translating complex business needs into prioritized technical development.\nNice-to-Haves (domain experience): \nReal-time audio, WebRTC, VoIP (SIP/RTP), or media streaming\nWork Perks Worth The Hype:\nCompetitive compensation package\nStock options\n100% covered premiums for employees; Medical, Dental, Basic life insurance, Long term disability\nAffordable Vision plan and optional FSA\nPTO, Paid Sick Time, Holidays, Bereavement time, Parental Leave\nYour birthday off\n401k program with generous company match\nNo cost Employee Assistance Program and Travel Assistance\nMonthly Gym membership reimbursement\nMonthly credits toward food & beverage\nCompany Outings\nOn and offsite team building events\nPaid training for departments\nApple laptop (most roles)\nAnd a team of highly experienced and kind colleagues!\nHQ Office:\nCasual office environment & dress\nDaily catered lunches\nFully stocked kitchen (Dietary restriction-friendly)\nHappy Hours\nOn-site Car Wash \nFree Parking \nCompensation:\n The base salary range is: $200,000 - $230,000\nThe Base Pay Range for this position is based on the industry benchmark for position, function, level and the company's compensation strategies. However, final offers may vary from the amount listed based on geography, candidate experience and expertise, and other objective business. Convoso’s compensation package also includes equity for all eligible U.S full time roles and exceptional benefits, including generous 401k match.\nYour California Privacy Rights:\nAs a California resident who is an applicant to be an employee of Convoso, you have certain rights under California law with respect to information collected by Convoso in the course and scope of its evaluation of your application. The types of information Convoso collects and your rights with respect to that information are contained in Convoso’s privacy policy, which you can review by going to https://www.convoso.com/privacy-policy/.","description_format":"text","description_chars":6260,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Equity","Gym membership","Life insurance","Parental leave","Stock options"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Contact Center Software"],"lifecycle":[{"event":"open","at":"2026-10-05T15:30:31Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":4,"expected_fill_days":30,"reasons":["conf:0","velocity","win:early"],"computed_at":"2026-10-10T05:45:15Z"},"pay":{"stated_usd_annual":230000,"is_top_pay":true},"html_url":"https://alion.io/job/convoso-remote-principal-software-engineer-ai","json_url":"https://alion.io/job/convoso-remote-principal-software-engineer-ai.json","meta":{"generated_at":"2026-10-12T00:40:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":204,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":675292},"rest":"https://alion.io/mcp/rest/get_company?id=675292"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fconvoso-remote-principal-software-engineer-ai"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fconvoso-remote-principal-software-engineer-ai"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fconvoso-remote-principal-software-engineer-ai"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/convoso-remote-principal-software-engineer-ai\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fconvoso-remote-principal-software-engineer-ai"}]}