{"id":940105,"url":"https://alion.io/job/convoso-senior-it-manager","title":"[Hybrid] Senior IT Manager","company":{"id":675292,"name":"Convoso","domain":"convoso.com","url":"https://alion.io/company/convoso","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Management","role_family":"Management","seniority":"lead","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Woodland Hills, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":130000,"max":160000,"currency":"USD","period":"year","gross":null,"usd_annual":160000},"salary_estimate":null,"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Confluence","optional":false},{"name":"Google Workspace","optional":false},{"name":"Incident Management","optional":false},{"name":"Jira","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2025-12-09T21:33:14Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-11-03T05:43:38Z","board_verified":true,"closed_at":null,"days_open":328,"trust":{"level":"stale","repost_count":1,"flags":["stale"],"days_open":328},"description":"Convoso is a leading AI-powered contact center platform purpose-built for revenue teams. Since 2006, Convoso has remained at the forefront of innovation, consistently developing solutions to drive customer growth while supporting adherence to regulatory standards.\nWho We Are:\nWhile headquartered in Los Angeles, the Convoso team can be found around the globe working in either a hybrid or remote capacity. Awarded as a \"best place to work\" company, our culture fosters team integrity, positive persistence, and continuous growth.\nOur core platform powers successful sales teams across multiple industries, giving our customers a competitive edge and streamlined productivity. With built-in Al and automations, our product is a premium offering in a competitive space. We continue to grow our product capabilities to better serve our current customers and to expand into newer markets.\nConvoso is looking for people who are excited about technology and innovation. We are a company of motivated team players with diverse backgrounds driving accelerated growth in a supportive, positive culture.\nThe Job:\nThe primary role of the Senior IT Manager is to oversee and maintain all aspects of Convoso’s computer infrastructure. This includes implementing and maintaining a secure, reliable IT infrastructure and ensuring high-performance, efficient operations. The IT Manager will be responsible for upgrading and installing new hardware and software solutions, troubleshooting to address any problems with computer systems, and maintaining and securing company IT infrastructure. Overseeing project management and providing technical expertise to support business needs, compliance, and data protection.\nThis is a hybrid role requiring a minimum of one day per week in the office, with additional in-office days as needed.\nWhat You'll Be Doing:\nImplement and administer IT policy and procedure-related network hardware and software acquisition, use, support, security, and backup, including business continuity and disaster recovery procedures.\nManage hardware and software deployment for new hire onboarding and off-boarding process.\nOn-premise/remote troubleshooting of company hardware (laptops/printers/tablets/cellphones) and employee home network/connectivity issues.\nAdministration of Google Workspace and other SaaS tools as necessary (Confluence, Jira, Salesforce, LastPass, etc).\nManage VPN Access.\nProcess Improvement, documenting, refining, and optimizing IT processes, including incident management, escalation protocols, service-level agreements and all third-party software, and IT best practices.\nResearches and evaluates new technologies and assists with negotiating contracts with various vendors.\nConduct project management for various IT projects as needed.\nManage third-party partners and vendors. \nTrack and confirm vendor billing for IT spending (licensing, physical inventory, etc.)\nPerform asset management (hardware and software).\nMonitor and audit IT Infrastructure system performance and troubleshoot issues to ensure uninterrupted business operations.\nPerforms other related duties as assigned by management.\nWho You Are:\nExtensive hands-on experience (3+ years) with administration and configuration of MDM/EDM tools, such as JAMF, Intune, etc.\n3+ years of experience with Google Workspace, Atlassian (Confluence, Jira), LastPass Enterprise, Jamf\n6+ years experience troubleshooting MacOS, Windows, iOS, and Android devices\nExtensive and demonstrable knowledge of IT Security principles, procedures, and best practices\nExcellent planning, organizing, and project management skills\nStrong organizational, problem-solving, and analytical skills.\nExcellent technical troubleshooting skills; troubleshooting enterprise wireless networks and RF interference diagnosing; LAN support; hardware/software.\nAbility to work within a set budget and find cost-effective solutions to complex problems\nWork Perks Worth The Hype:\nCompetitive compensation package\nStock options\n100% covered premiums for employees; Medical, Dental, Basic life insurance, Long term disability\nAffordable Vision plan and optional FSA\nPTO, Paid Sick Time, Holidays, Bereavement time, Parental Leave\nYour birthday off\n401k program with generous company match\nNo cost Employee Assistance Program and Travel Assistance\nMonthly Gym membership reimbursement\nMonthly credits toward food & beverage\nCompany Outings\nOn and offsite team building events\nPaid training for departments\nApple laptop (most roles)\nAnd a team of highly experienced and kind colleagues!\nHQ Office:\nCasual office environment & dress\nDaily catered lunches\nFully stocked kitchen (Dietary restriction-friendly)\nHappy Hours\nOn-site Car Wash \nFree Parking \nCompensation:\nThe base salary range is: $130,000 - $160,000.\nThe Base Pay Range for this position is based on the industry benchmark for position, function, level and the company's compensation strategies. However, final offers may vary from the amount listed based on geography, candidate experience and expertise, and other objective business. Convoso’s compensation package also includes equity for all eligible U.S full time roles and exceptional benefits, including generous 401k match.\nYour California Privacy Rights:\nAs a California resident who is an applicant to be an employee of Convoso, you have certain rights under California law with respect to information collected by Convoso in the course and scope of its evaluation of your application. The types of information Convoso collects and your rights with respect to that information are contained in Convoso’s privacy policy, which you can review by going to https://www.convoso.com/privacy-policy/.","description_format":"text","description_chars":5670,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Equity","Gym membership","Life insurance","Parental leave","Stock options"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Lead Generation","Call Center Services","Contact Center Software"],"lifecycle":[{"event":"open","at":"2026-09-15T16:59:32Z"},{"event":"close","at":"2026-10-05T18:18:00Z"},{"event":"reopen","at":"2026-10-21T19:31:59Z"}],"visa":[],"liveness":{"score":7,"band":"cold","label":"Long shot","p_open":1,"p_active":0.242,"p_room":0.28,"age_days":328,"expected_fill_days":28,"reasons":["conf:0","win:tail","crowd:"],"computed_at":"2026-11-03T05:54:40Z"},"pay":{"stated_usd_annual":160000,"is_top_pay":true},"html_url":"https://alion.io/job/convoso-senior-it-manager","json_url":"https://alion.io/job/convoso-senior-it-manager.json","meta":{"generated_at":"2026-11-03T06:41:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9296,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":675292},"rest":"https://alion.io/mcp/rest/get_company?id=675292"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fconvoso-senior-it-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fconvoso-senior-it-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fconvoso-senior-it-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/convoso-senior-it-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fconvoso-senior-it-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":940105}},{"tool":"search_jobs","arguments":{"company":"convoso.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":940105},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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