{"id":1420396,"url":"https://alion.io/job/convr-customer-success-manager","title":"Customer Success Manager","company":{"id":178203,"name":"Convr","domain":"convr.com","url":"https://alion.io/company/convr","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Jira","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-09-28T22:14:06Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-10-03T22:12:52Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"About Convr: Convr is an AI underwriting, data, and intelligent document automation workbench built for commercial P&C insurers. We help carriers, MGAs, and brokers accelerate premium growth, improve risk insights, and drive operational efficiency.\nFounded in 2016, Convr transforms outdated, manual processes into structured, decision-ready workflows. Our modular platform manages underwriting from submission through quote with a purpose-built AI decisioning context engine - grounded in a commercial insurance ontology - ensuring complete data and smarter decisions, faster, while enabling a frictionless experience and superior performance.\nAs we scale, we’rebuilding a team shaping the future of commercial underwriting. Join us in modernizing commercial insurance with modern AI.\nRole Overview: In this role, you will be joining the Customer Experience Team as a Customer Success Manager and will be the primary link between Convr and our customers. You will ensure that Convr customers make the best possible use of the Convr platform, equip them to pursue their strategic objectives, and help them achieve their desired business goals. You should have a talent for cultivating your personal brand as a trusted advisor to your customers and a collaborative teammate to cross-functional internal teams.\nWhat You’llbe Doing:\nDrive hands-on adoption of the Convr Platform, helping customers achieve their business objectives.\nOwn customer communication and account health, including adoption risk, renewal readiness, and expansion signals, to deliver a streamlined customer experience.\nApply knowledge of the Convr platform and insurance industry practices to present strategic solutions that help customers realize their goals.\nPartner with Business Development Executives on renewals, upsells, and cross-sells while achieving targeted renewal rates.\nRepresent the voice of the customer across Convr's cross-functional teams in product and strategic decisions.\nHelp build scalable Customer Success playbooks, adoption motions, and customer health processes that strengthen a customer-outcomes culture across Convr.\nAddress customer challenges collaboratively and with a sense of urgency.\nRole Requirements:\n5+ years of SaaS Customer Success experience, preferably with strategic or enterprise accounts, with accountability for adoption, retention, renewals, and measurable customer outcomes.\n3+ years of experience with, and deep knowledge of, commercial P&C insurance products, services, channels, functions, and processes.\nTo support our customers, candidates must reside in the Central or Eastern time zone.\nExperience using Salesforce, Zendeskand Jira.\nDemonstrated ability to be hands on and truly understandhow technology enables customer business objectives.\nStrong organizational skills and the ability to manage multiple customers with competing priorities.\nExcellent written and verbal communication skills, with the ability to adjust style to the audience and present to business executives.\nBachelor’s degree from an accredited college or university, or proven experience.\nWhy Join Convr?\nJoin a team of recognized experts working to transform the commercial insurance industry, where your contributions are visible and your growth is a priority. We value open communication, genuine work-life flexibility, and a collaborative culture where everyone supports one another.\nBenefits & Compensation: We offer remote work opportunities, flexible paid time off, company paid holidays, a 401(k), paid parental leave, and comprehensive insurance coverage including medical, dental, vision, short-term and long-term disability, life, and accident insurance. 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