{"id":4259735,"url":"https://alion.io/job/cook-systems-innovative-it-labor-solutions-it-knowledge-management-analyst","title":"IT Knowledge Management Analyst","company":{"id":673383,"name":"Cook Systems – Innovative IT Labor Solutions","domain":"cooksys.com","url":"https://alion.io/company/cooksys","size_band":null,"is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":30,"computed_at":"2026-11-15T07:52:55Z"}},"role":"Analytics","role_family":"Analytics","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Memphis, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Confluence","optional":false},{"name":"SharePoint","optional":false}],"status":"live","first_seen_at":"2026-11-13T13:35:29Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-15T15:25:51Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"About Cook Systems\nFor over 30 years, Cook Systems has partnered with organizations across the country to solve technology challenges and build strong technology teams. As a veteran-owned IT consulting company, we combine decades of industry experience with a continued focus on how technology, AI, and the way people work are evolving.\nOur work spans technology consulting, talent development, and AI-enabled solutions. We value people who take ownership, adapt quickly, communicate well, and care about the quality of their work. Whether you’re early in your career or bringing years of experience, you’ll have the opportunity to keep building your skills, contribute to meaningful client work, and grow with a company that continues to evolve with the industry.\nIT Knowledge Management Analyst\nMemphis, TN (hybrid/3 days onsite)\n6 months (should be extended, work orders are issued in six-month increments)\nThe IT Knowledge Management Analyst enables our technology teams to create, organize, and maintain high-quality information. Working closely with Sr. Advisor for Knowledge Management, the analyst will operationalize Knowledge Management standards and best practices to improve our knowledge from multiple perspectives: accuracy, consistency, findability, and usability, etc.\nTo support our ongoing AI Adoption, this person will also leverage AI agents to assess knowledge at scale, identify gaps and improvement opportunities, and support ongoing knowledge health. The ideal analyst is detail-oriented with strong writing skills.\nThey can flexibly apply experience in Knowledge Management, AI enablement, governance, and continuous improvement to ensure trusted knowledge is accessible to employees and optimized for AI-powered discovery and reuse.\nESSENTIAL JOB FUNCTIONS: \nPartner with teams to establish sustainable knowledge-management practices, ownership, standards, and lifecycle processes to govern policies, procedures, SharePoint lists and other technical documentation.\nManage standard knowledge activities including reviews, remediation, consolidation, archival, and retirement of outdated content.\nDevelop and apply knowledge-quality rubrics measuring accuracy, completeness, clarity, consistency, findability, and ownership.\nBuild and leverage AI agents to evaluate knowledge against established rubrics, identify gaps, and recommend improvements.\nDesign testing methodologies to validate agent evaluations for accuracy, consistency, and effectiveness in documentation and prompts.\nImprove knowledge structure, metadata, organization, searchability, and suitability for AI retrieval and reuse.\nSelf Starter capable of multitasking and prioritizing individual and collaborative work.\nDetail oriented in writing and editing technical documentation with clarity to promote self-service and consistency.\nREQUIREMENTS: \n1-3 years of related experience.\nEducation in IT, Information Systems, Management Information Systems (MIS); Technical Communication / Professional Writing or experience with Knowledge Management / Information Management\nFamiliarity or previous background in AI agents, content governance, analytical problem-solving\nEnterprise knowledge platforms such as Confluence, SharePoint, or Microsoft 365\nExperience working with and maturing a taxonomy or knowledge/info architecture for ease of usability by people with and without AI assistance\nAdditional considerations for candidates with 1-3 yrs experience in IT if also paired with background in Library and Information Science or Social Sciences\nBenefits at Cook Systems\nWe want our employees to have benefits that support their health, financial well-being, and life outside of work. Eligible Cook Systems employees have access to a comprehensive benefits package beginning the first of the month following their hire date, including:\nMedical coverage through Blue Cross Blue Shield, with two plan options\nDental and vision coverage\nLife, critical illness, and accident insurance through Unum\nFlexible Spending Account and Dependent Care FSA options through Navia\nHealth Gap Insurance through Sun Life\n401(k) retirement plan through The Standard, with eligibility after six months\nBeyond benefits, Cook Systems is a place where we expect people to take ownership of their work, communicate openly, continue learning, and contribute to the teams and clients they support.\nWe have been building technology careers and client partnerships for more than three decades, and we continue to evolve with the industry. If you’re looking for an opportunity to do meaningful work, develop your capabilities, and be part of what comes next in technology, we’d like to hear from you.","description_format":"text","description_chars":4659,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Staffing & Staff Augmentation"],"lifecycle":[{"event":"open","at":"2026-11-13T14:58:36Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":30,"reasons":["conf:4","velocity","win:early","comp:junior"],"computed_at":"2026-11-15T07:52:55Z"},"pay":null,"html_url":"https://alion.io/job/cook-systems-innovative-it-labor-solutions-it-knowledge-management-analyst","json_url":"https://alion.io/job/cook-systems-innovative-it-labor-solutions-it-knowledge-management-analyst.json","meta":{"generated_at":"2026-11-15T17:35:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9868,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":673383},"rest":"https://alion.io/mcp/rest/get_company?id=673383"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcook-systems-innovative-it-labor-solutions-it-knowledge-management-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcook-systems-innovative-it-labor-solutions-it-knowledge-management-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcook-systems-innovative-it-labor-solutions-it-knowledge-management-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cook-systems-innovative-it-labor-solutions-it-knowledge-management-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcook-systems-innovative-it-labor-solutions-it-knowledge-management-analyst"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4259735}},{"tool":"search_jobs","arguments":{"company":"cooksys.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4259735},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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