Customer Service Representative

Key responsibilities:

• Execute sales and customer service initiatives in the assigned geography or accounts
• Register and modify sales orders from CRM (Salesforce), if required, submit approval requests for exceeding suggested selling prices or credit limits. Ensure the accuracy and quality of data entered
• Collaborate with other departments, including the logistics team and credit control department, to manage shortages
• Respond promptly and follow up on issues raised by customers
• Prepare and procure all necessary documents for exports, including certifications, pro forma invoices, packing lists, veterinary certificates, customs clearance, etc.
• Engage with customers to address inquiries or notify them of the results of claim investigations or any planned adjustments
• Monitor the sales order workflow daily and provide reports to the Commercial Director and Country Manager

Qualifications & Skills:

• At least 2 years of customer service experience and/or sales support
• University degree or equivalent experience
• Excellent knowledge of MS Office, CRM and ERP Systems
• Fluency in English is required. Working knowledge of another language is an asset
• Patience in addressing customer issues
• High adaptability in dynamic working environments & rotating shifts

Why Join Cooke Hellas

At Cooke Hellas, we are committed to equal opportunity, diversity, and inclusion. We prohibit any form of discrimination based on race, color, gender, religion, sexual orientation, national origin, disability, pregnancy, or any other legally protected characteristic.

We strongly believe that a diverse workforce is essential to our success. We value our people’s passion for excellence, innovation, initiative, commitment, and growth.

Our benefits include a competitive salary, health insurance, a modern and dynamic working environment, and the opportunity to become part of an international team bringing healthy Mediterranean fish to homes around the world.

If our vision inspires you and this role aligns with your skills and aspirations, we would love to hear from you!