{"id":2567243,"url":"https://alion.io/job/cool-today-customer-service-representative-sarasota","title":"Customer Service Representative - Sarasota","company":{"id":3099911,"name":"CoolToday","domain":"cooltoday.com","url":"https://alion.io/company/cooltoday","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sarasota, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-14T22:11:38Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-11-01T19:24:45Z","board_verified":true,"closed_at":null,"days_open":17,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":17},"description":"Overview\nCool Todayis Now Hiring Customer Service Representatives!\nCompetitive Hourly Pay + Commission!\nExceptional Work Life Balance!\nLooking to work for a company that puts people first?\nDoes a robust benefits package!\nWant to enrich your own growth with company paid professional development?\nWhat about working in a fun and collaborative environment?\nPerhaps 401K match means the most to you?\nCool Today is hiring Customer Service Representatives to join our team of creative and energetic employees. We are dedicated to delivering the best customer service experience every day. Our customer service representatives answer high volume calls from existing and potential customers while using a computerized system for tracking information, troubleshooting, and providing information about products and services. In addition, our CSR's schedule service appointments and update customer's accounts; respond to email inquiries; place outbound calls; actively promote products and services; receive and record completed work orders; and expedite unresolved customer grievances.\nWe are Florida’s premier heating and cooling company. We are passionate about growing our business through lifelong relationships with our customers, team members and community\nWhat's in it For Me?\nMarket Value Compensation- $18-19 per hour\nLooking for Full Time Shifts\nRobust PTO Plan\nHealth, Vision and Dental plans for you and your family to choose from\n401K Retirement Plan with company match up to 30%\nLife Insurance, Short-Term and Long-Term Disability\nSpecial Program Options: FSA, EPA, Legal Services, and Identity Theft\nContinuous Training for your Professional Development\nWorking in a dynamic, collaborative, and fun environment\nCoached and supported career growth\nResponsibilities\nWhat Will I Do?\nSuccessfully handle high volume inbound customer service calls\nMaking/handling high volume of outbound calls\nRespond to e-mail inquiries\nReceive and record completed work orders from field technicians\nExpedite unresolved customer grievances to designated departments for further investigation\nMaintain accurate customer information and scheduled appointment details\nActively promote and sell new or additional services or products when applicable\nQualifications\nDo I have What it Takes?\nHigh School Diploma or GED preferred\n1-year customer service experience\nBasic computer proficiency, particularly with Microsoft applications\nExperience with Service Titan is a plus.\nMust be fluent in reading, writing and speaking English and must be able to sit for long periods of time.\n Shift Flexibility\nWrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Wrench Group and its affiliates comply with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. 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