{"id":712355,"url":"https://alion.io/job/cooley-technology-operations-analyst","title":"Technology Operations Analyst","company":{"id":4931,"name":"Cooley","domain":"cooley.com","url":"https://alion.io/company/cooley","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":84,"open_postings":11,"ghost_share":0,"stale_share":0.636,"repost_share":0,"time_to_fill_p50_days":50,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Analytics","role_family":"Analytics","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chicago, United States","New York, United States","Santa Monica, United States","Los Angeles, United States","Palo Alto, United States","Washington, United States","Boston, United States","Seattle, United States","San Francisco, United States","San Diego, United States","Reston, United States","United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":103000,"max":150000,"currency":"USD","period":"year","gross":null,"usd_annual":150000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Microsoft Excel","optional":false},{"name":"Microsoft Office","optional":false},{"name":"SharePoint","optional":false}],"status":"live","first_seen_at":"2026-09-08T00:00:00Z","employer_posted_date":"2026-09-08","last_verified_at":"2026-10-30T19:02:18Z","board_verified":true,"closed_at":null,"days_open":52,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":52},"description":"Technology Operations AnalystCooley is seeking a Technology Operations Analyst to join the Technology Operations team.\nAbout Cooley: Cooley is a global law firm with an expansive practice and more than 3,000 employees and partners worldwide. We value and celebrate diverse perspectives and strive to create a workplace where every individual can thrive. At the core of Cooley’s success is the exceptional talent and unwavering spirit of our people. We embrace individuality while fostering a ‘one-firm’ culture where collaboration and creativity thrive. Our people are the foundation of our success and the driving force behind everything we do.\nHybrid Schedule Philosophy: As part of the Cooley culture, we recognize and appreciate the value of being together, in person, to build comradery with others in the office and to be a contributing member of the Cooley office. However, we also appreciate the benefits and flexibility that come from remote working. As such, the default assumption for employees and partners is a hybrid schedule: some in-office presence and some work from home days absent certain essential in-office roles that require five (5) days/week in-office.\nPosition summary: The Technology Operations Analyst is responsible for analyzing, evaluating, formulating and authenticating needs and business cases for the firm’s technology initiatives and programs. This role requires deep subject-matter knowledge of technology operations and IT service management (ITSM) practices, combined with strong business analysis skills. The Analyst is responsible for researching and gathering the facts needed to guide leadership decision-making, maintaining a strong view toward external benchmarks and industry practice as they pertain to technology operations, and exercising independent judgment in evaluating and improving operational programs. As a member of the Office of the Chief Security and Technology Officer (CSTO), the Analyst is expected to understand the full operational lifecycle of the programs and technology they support, from intake, assessment, prioritization, and governance through portfolio oversight, reporting, and continuous improvement. The Analyst serves as a trusted partner, guiding stakeholders through the end-to-end portfolio management experience and ensuring operational excellence across all technology processes. The Analyst validates technology operations processes against Information Technology Infrastructure Library (ITIL) best practices and drives the ongoing maturity of intake governance, portfolio monitoring, and service management practices across the department. Specific duties and responsibilities include, but are not limited to, the following:\nPosition responsibilities:\nResearch, analyze and synthesize all related and peripheral facts for a given project/objective, distill comprehensive information (with supporting details) in a user-friendly way to aid in leadership decision-making such that all business decisions can be data-driven and factually supported\nSupport intake governance activities, including routing, prioritization, and tracking of technology requests in accordance with established governance frameworks, surfacing and helping resolve competing priorities across stakeholders\nLiaise fluently between business and technology stakeholders\nValidate technology operations processes against ITIL best practices, identifying opportunities to standardize and mature procedures across Change, Problem, and Release Management\nConduct extensive research and maintain an understanding of market relevance (and alternatives) and monitor for changing conditions that may impact a scope or body of work\nCollaborate with business and technology stakeholders on the digitization of business process and automation through low-code / no-code platforms\nFormulate, evaluate and maintain business processes and practices for supported departments; identify and communicate bottlenecks and opportunities for efficiency\nSupport portfolio monitoring and true-up activities, reconciling data across systems and escalating discrepancies to leadership\nSupport vendor evaluation and contract renewal processes for supported technology\nDefine, build, and maintain technology executive dashboards and reporting, and research external benchmarks and market practices to evaluate operational performance and recommend targets and improvements\nPrepare and maintain standard operating procedures (SOPs) and knowledge base articles to support technology operations and aid the evaluation, design, testing, and implementation of process or tooling changes\nOwn enablement and adoption for new or updated technology processes and tools, developing training, communications, and adoption metrics to drive sustained utilization across the firm\nAll other duties as assigned or required\nSkills and experience:\nRequired:\nAfter orientation at Cooley LLP, exhibit proficiency in the Microsoft Office suite, iManage, firm-approved AI tools, and other firm applications\nAdvanced MS Excel and PowerPoint skills\nAbility to work extended and/or weekend hours, as required\n4+ direct applicable years of experience in technology operations or support, ideally as a technology analyst (Senior designation will be considered for those with 5+ years’ applicable experience and proven ability to work independently with a demonstrated mastery of the skills needed for the role.)\nFamiliarity with IT service management (ITSM) concepts and the ITIL framework (e.g., change, incident, and problem management)\nCore knowledge of applications and technologies such as Adobe Workfront, Microsoft Power Platform, SharePoint\nPreferred:\nBachelor’s degree\nITIL Foundation certification or working knowledge of ITIL v4 service management principles\nExperience with technology governance, portfolio management, or intake processes\nExperience working in the legal and/or operations industry\nExpertise with low/no-code development\nExperience with custom software development\nAbility to travel\nCompetencies :\nExhibit strong analytical, critical thinking, and reasoning skills\nStrong business acumen\nExcellent verbal and written communication skills\nRisk intelligent, anticipatory and perceptive\nOutcome-driven, solution-oriented, and a creative problem solver\nProactive and agile, able to anticipate needs and think several steps ahead\nSelf-starter who takes initiative on independent research and analysis\nComfortable operating within ambiguity; ask questions and seek help, when needed\nExpert collaborator, able to convey clear and concise information to any audience, including firm senior leadership\nAdaptable and flexible in a dynamic environment\nDetail-oriented with strong organizational skills\nDependable, humble, and operate with integrity\nAble to juggle and prioritize multiple competing priorities with swift turnaround on deliverables\nChampions ITIL best practices and contributes to the continuous maturity of technology operations processes\nCooley offers a competitive compensation and excellent benefits package and is committed to fair and equitable employment practices. EOE.\nThe expected annual pay range for this position with a full-time schedule is $103,000 - $150,000. Please note that final offer amount will be dependent on geographic location, applicable experience and skillset of the candidate. Senior level candidates may be considered for this position and would be eligible for a higher salary range based on experience.\nWe offer a full range of elective benefits including medical, health savings account (with applicable medical plan), dental, vision, health and/or dependent care flexible spending accounts, pre-tax commuter benefits, life insurance, AD&D, long-term care coverage, backup care for children and/or adults and other parental support benefits. In addition to elective benefit options, benefited employees receive firm-paid life insurance, AD&D, LTD, short term medical benefits as well as 21 days of Paid Time Off (“PTO”) and 10 paid holidays each year. We provide generous parental leave and fertility benefits. New employees will attend a detailed benefit orientation to learn more about our many benefits and resources.","description_format":"text","description_chars":8185,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Life insurance","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Legal Services"],"lifecycle":[{"event":"open","at":"2026-09-11T05:10:57Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 28 · green card filings: 7","filings_12m":28,"filings_prev_12m":17,"green_card_filings_12m":7,"median_offered_wage_usd":323500,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":1}],"liveness":{"score":31,"band":"fade","label":"Fading","p_open":1,"p_active":0.571,"p_room":0.55,"age_days":52,"expected_fill_days":50,"reasons":["conf:4","stale_co","velocity","win:tail"],"computed_at":"2026-10-30T05:48:23Z"},"pay":{"stated_usd_annual":150000,"is_top_pay":true},"html_url":"https://alion.io/job/cooley-technology-operations-analyst","json_url":"https://alion.io/job/cooley-technology-operations-analyst.json","meta":{"generated_at":"2026-10-30T20:48:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10991,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4931},"rest":"https://alion.io/mcp/rest/get_company?id=4931"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcooley-technology-operations-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcooley-technology-operations-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcooley-technology-operations-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cooley-technology-operations-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcooley-technology-operations-analyst"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":712355}},{"tool":"search_jobs","arguments":{"company":"cooley.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":712355},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}