{"id":1404510,"url":"https://alion.io/job/coolray-hvac-service-technician-suwanee","title":"HVAC Service Technician - Suwanee","company":{"id":1836627,"name":"Coolray","domain":"coolray.com","url":"https://alion.io/company/coolray","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Suwanee, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":95000,"max":150000,"currency":"USD","period":"year","gross":null,"usd_annual":150000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-28T17:10:27Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-11-03T13:35:01Z","board_verified":true,"closed_at":null,"days_open":35,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":35},"description":"Overview\nJoin One of the Southeast's Leading Home Service Companies\nAre you an experienced HVAC professional looking for a company that values your expertise, rewards your performance, and invests in your future? Coolray is seeking skilled HVAC Service Technicians to join our growing team and help continue our tradition of delivering exceptional service to homeowners across the Atlanta market.\nSince 1966, Coolray has been a trusted name in home comfort. Together with Mr. Plumber and BriteBox Electrical, we provide industry-leading heating, cooling, plumbing, and electrical services backed by outstanding customer care and our Lifetime Parts & Labor Warranty. With more than 500 team members and multiple service locations, we're continuing to grow-and we're looking for top talent to grow with us.\nAs an HVAC Service Technician, you'll diagnose, repair, and maintain residential HVAC systems while delivering an exceptional customer experience and helping homeowners make informed decisions about their comfort systems.\nWhat's In It For Me?\nExceptional Earning Potential: $95,000 - $150,000+ annually, including weekly performance bonuses of up to 10% of truck revenue and lead generation incentives.\n Comprehensive Benefits Package: Medical, Dental, and Vision Insurance, 401(k) with company match, Company-Paid Life Insurance, Short-Term & Long-Term Disability, FSA, EAP, Legal Services, Pet Insurance, and Identity Theft Protection.\nWork-Life Balance: Generous PTO, six paid holidays, paid birthday off, and family-friendly scheduling.\nCareer Growth & Development: Paid training, ongoing technical development, dedicated coaching and mentorship, and clearly defined advancement opportunities.\nAdditional Perks: Tool Purchasing Program, annual boot allowance, and stable, year-round employment with a growing industry leader.\nResponsibilities\nWhat Will I Do?\nDiagnose, troubleshoot, repair, and maintain residential heating and air conditioning systems\nPerform comprehensive system evaluations to identify root causes of equipment issues\nService and maintain:Air conditioners\nFurnaces\nHeat pumps\nIndoor air quality systems\nThermostats and controls\nRelated HVAC components\n\nUtilize diagnostic equipment, hand tools, and power tools safely and effectively\nPresent repair options and recommendations clearly and professionally to homeowners\nEducate customers on system operation, maintenance requirements, and energy-saving opportunities\nPromote and explain the benefits of the CoolCare Maintenance Agreement\nIdentify opportunities to improve comfort, efficiency, reliability, and indoor air quality\nBuild strong customer relationships through exceptional service and communication\nAccurately document service findings, completed work, and recommendations using company software platforms\nMaintain compliance with company policies, quality standards, and safety procedures\nEnsure all work is completed according to local, state, and national codes\n\nQualifications\nDo I have What it Takes?\nRequired Experience\nMinimum 5 years of residential HVAC service, maintenance, and repair experience\nProven experience diagnosing and troubleshooting a wide range of HVAC system issues\nStrong mechanical aptitude and technical problem-solving skills\nSkills & Abilities\nExcellent customer service and communication skills\nAbility to build trust and create positive customer experiences\nStrong attention to detail and commitment to quality workmanship\nSelf-motivated with the ability to work independently\nResults-driven mindset in a performance-focused environment\nAbility to explain technical information in a clear, customer-friendly manner\nDesire to continuously learn and advance within the HVAC industry\nPreferred Qualifications\nExperience with ServiceTitan\nIndustry certifications (EPA Certification preferred)\nPrevious experience working within residential home services\nRequirements\nValid driver's license\nAbility to pass a Motor Vehicle Record (MVR) review\nAbility to work in attics, crawl spaces, rooftops, and outdoor environments\nAbility to lift, carry, and maneuver HVAC equipment and materials\nAt Coolray, we're committed to helping our technicians succeed. Through ongoing training, strong leadership support, competitive compensation, and a culture focused on growth, we provide the tools and opportunities needed to build a long-term career. \nWrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. 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