{"id":1037950,"url":"https://alion.io/job/cooper-senior-customer-success-manager","title":"Founding Customer Success Manager","company":{"id":695123,"name":"Cooper","domain":"askcooper.ai","url":"https://alion.io/company/askcooper","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"C","score":63,"open_postings":13,"ghost_share":0.615,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":160000,"max":200000,"currency":"USD","period":"year","gross":null,"usd_annual":200000},"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-18T16:55:09Z","employer_posted_date":"2026-09-18","last_verified_at":"2026-10-28T18:55:52Z","board_verified":true,"closed_at":null,"days_open":40,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":39},"description":"Who We Are\nCooper AI is building AI for commercial insurance, taking the manual, time-consuming work off professionals' plates so they can focus on what actually matters: serving clients and growing their business. Cooper works directly inside the tools teams already use, turning these workflows into fast, automated experiences that save hours every week and unlock meaningful efficiency gains.\nBacked by Lightspeed, General Catalyst, and Valor, Cooper AI is building from the ground up to modernize a $1T+ global insurance industry.\nAbout the Role\nAs Cooper’s first Customer Success Manager, you’ll build the foundation of our post-sale customer experience. You’ll own onboarding and activation for new customers, partner closely with customers to drive meaningful product adoption, and take responsibility for the health and retention of our existing accounts.\nThis is a high-ownership, highly cross-functional role for someone who enjoys operating in ambiguity. You’ll help define the playbooks, processes, and customer-success motions that scale with Cooper as we grow.\nWhat you’ll do\nOwn end-to-end onboarding and activation for every new customer.\n\nBuild and iterate on scalable onboarding, activation, and account-health playbooks.\n\nManage relationships across a portfolio of existing customers, serving as a trusted partner and primary post-sale contact.\n\nMonitor product usage, adoption, and account health; proactively flag meaningful changes and coordinate the right internal response.\n\nDrive retention by helping customers realize ongoing value from Cooper.\n\nPartner with Account Executives on account handoffs and with Sales Engineering on activation requirements.\n\nUse customer feedback and account insights to improve internal processes and inform product and go-to-market teams.\n\nBring structure to a new function while staying close to customer needs and outcomes.\n\nWhat you bring\n4 - 7 years of Customer Success experience, ideally in a fast-growing B2B SaaS environment.\n\nExperience owning customer relationships across onboarding, activation, adoption, and retention.\n\nA track record of building or improving customer-success processes and playbooks.\n\nStrong analytical instincts; comfortable using usage data and customer signals to identify risks and opportunities.\n\nExcellent communication and stakeholder-management skills with both technical and non-technical customers.\n\nA consultative, customer-obsessed approach and strong ownership mentality.\n\nComfort operating in a fast-paced, ambiguous environment as a founding hire.\n\nTechnical expertise is not required, but curiosity and the ability to partner closely with technical teams are important.\n\nBenefits\nCompetitive salary & equity\n\nMedical, dental & vision insurance\n\nMonthly wellness stipend\n\n401k with company match\n\nUnlimited PTO\n\nCompany sponsored lunch 5x per week\n\nOff sites, happy hours, and team building events","description_format":"text","description_chars":2901,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Equity","Unlimited PTO","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["AI Agents","InsurTech"],"lifecycle":[{"event":"open","at":"2026-09-18T17:11:32Z"}],"visa":[],"liveness":{"score":20,"band":"cold","label":"Long shot","p_open":1,"p_active":0.438,"p_room":0.45,"age_days":39,"expected_fill_days":24,"reasons":["conf:0","stale_co","win:tail"],"computed_at":"2026-10-28T05:59:10Z"},"pay":{"stated_usd_annual":200000,"is_top_pay":true},"html_url":"https://alion.io/job/cooper-senior-customer-success-manager","json_url":"https://alion.io/job/cooper-senior-customer-success-manager.json","meta":{"generated_at":"2026-10-28T19:04:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26086,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":695123},"rest":"https://alion.io/mcp/rest/get_company?id=695123"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcooper-senior-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcooper-senior-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcooper-senior-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cooper-senior-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcooper-senior-customer-success-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1037950}},{"tool":"search_jobs","arguments":{"company":"askcooper.ai","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1037950},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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