Business Systems Analyst - Global Supply Chain Systems

At CooperVision, a business unit of CooperCompanies (Nasdaq: COO), we’re driven by a unified purpose of helping people experience life’s beautiful moments. We are connected through our shared values - dedicated, innovative, friendly, partners, and do the right thing. As a leading global manufacturer of contact lenses, we are committed to helping improve the way people see each day. Through our diverse lens portfolio, we tackle the toughest vision challenges - including astigmatism, presbyopia, and childhood myopia. We offer the most complete collection of spherical, toric, and multifocal products available, enabling us to fit 99% of all contact wearers. Learn more at www.coopervision.com

• This role is not eligible for employer-sponsored work authorization now or in the future. Applicants must be authorized to work in the United States on a permanent and ongoing basis without the need for future sponsorship (i.e., H1B, STEM OPT extensions, TN, etc.)
• This position requires full-time onsite work (5 days per week) in Victor, NY and is not eligible for relocation assistance

Job Summary:

The Business Systems Analyst (BSA), a member of the CooperVision Information Services organization, will provide systems support for Supply Chain applications used for Packaging Artwork and for inventory and replenishment planning. Specifically, this role supports VisionPack (from ESKO) for packaging artwork change management and o9 Solutions for resupply ordering and inventory replenishment between CooperVision manufacturing, packaging and distribution locations. This role will act as a liaison between the CVI’s Global Supply Chain team, CVI’s Information Services team, and Software vendors to ensure that our IT systems and business processes support the Global Supply Chain’s needs to move product across the supply chain and fulfill customer orders on-time. BSA responsibilities include application configuration and data integration support for the Global Demand and Supply Planning application (o9 Solutions), packaging artwork change management (VisionPack from ESKO), as well as support of the Purchase Order / Sales Order (PO/SO) interfaces between the various Enterprise Resource Planning (ERP) systems and Warehouse Management Systems (WMS) in the CooperVision network.

• Creates and communicates process flow diagrams, documenting functional requirements, system compliance requirements, and interface specifications
• Performs audits of technical designs proposed by the IS application development teams
• Executes tests of newly-developed code to ensure alignment to operational requirements
• Supports code deployments and responds to application user incidents during code deployment hypercare
• Demonstrates data analysis skills (query formation and database analysis) to devise actions to resolve issues and support CooperVision customer service.
• Demonstrate communication fluency with users and find and resolve the root cause of problems. Develop and implement mitigation actions to prevent similar issues from happening in the future.
• Consider implications of the application of technology to the business environment. Define functional and system requirements, and create proper documentation of solutions and configuration specifications.
• Lead requirements analysis/documentation, design documentation, business process analysis/documentation, configuration, testing strategy, systems administration, and maintenance.
• Develop effective test scenarios, scripts, and use cases with consideration for cross-functional and process stream impact, in support of the IS Software Development Lifecycle (SDLC) process.
• Analyze test results to identify and resolve defects, bugs, errors, configuration irregularities, and interoperability flaws.
• Oversee individual projects and/or tasks and phases of larger projects. Responsible for coordinating activities of teams, schedules and resources for assigned tasks or projects. Develop, publish, and coordinate implementation activities for software releases.
• Lead informational sessions and training to ensure that end users are equipped with the understanding of application function.

Travel:

• Less than 10% annually

Experience:

• Experience with global supply chain planning applications such as Logility Voyager, o9 Solutions, or similar, as an application user or through systems support responsibility
• Experience in Package Design, Graphics and Engineering field is desired
• Functional knowledge of Oracle EBS and Baan Enterprise Resource Planning (ERP) software applications a plus
• Understanding of core supply chain processes (Sales & Operations Planning, Distribution and Operations Planning, Long-Range Strategic Planning) and how data from IT systems support those processes
• Experience with Warehouse Management Systems (WMS) such as JDA/Blue Yonder and how data interfaces are designed/managed between a WMS and ERP systems considered a plus
• Functional knowledge of TIBCO middleware software a plus

Education:

• Bachelor of Science degree in Supply Chain, Engineering, Information Technology or Computer Science or equivalent experience is required
• APICS / ASCM (Association for Supply Chain Management) Certification preferred

Knowledge, Skills and Abilities:

• Basic SQL/query skills required
• Must be proficient with Microsoft Office, with ability to handle and analyze large datasets in Microsoft Excel and/or Microsoft SQL Server Management Studio
• Excellent written, oral, and interpersonal communication skills; ability to effectively translate between functional (business) and technical (IT) teams
• Highly self-motivated, self-directed, and attentive to detail

Work Environment:

• Normal office environment
• Sedentary to light physical effort necessary to perform the job
• Extensive contact with employees and external business partners and vendors

For U.S. locations that require disclosure of compensation, the starting base pay for this role is between $90,213 and $120,284 per year and may include cost of living adjustments.The actual base pay includes many factors and is subject to change and modification in the future.This position may also be eligible for other types of compensation and benefits.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.